Role Description As a Solutions and Services Architect at Personify Health, you will be an integral part of the TPA team. In partnership with the TPA leadership team, you’ll be responsible for end-to-end benefit administration solutions. This includes eligibility, claims, billing, and more, ensuring the solutions are compliant, scalable, and aligned with client and market needs. You will be the bridge between client needs, product capabilities, and operational execution, from beginning of the process to the end. - Develop end-to-end solution architecture for health plans administered through the TPA platform, always keeping the end user experience top of mind. - Map and assess current-state systems, tools, data flows, and operational processes across the TPA organization to identify fragmentation, gaps, redundancies, and opportunities to streamline. - Design future-state architecture that unifies workflows across claims, eligibility, billing, reporting, customer service, platform and product teams. - Ensure that operational teams (member services, billing, claims) have the resources and knowledge they need to support the solution after go-live. - Partner closely with Account Management, Product, Implementation, and System Configuration teams to ensure smooth delivery of promised services. Qualifications - 7 or more years of experience in healthcare, TPA operations, product, systems architecture, implementation, or related fields. - Experience mapping complex processes and building end-to-end workflow designs. - Strong ability to translate ambiguous internal needs into structured, actionable solution designs. - Proven success influencing without authority in a matrixed environment. - Excellent communication skills, including facilitation and documentation. Benefits - Competitive base salary and benefits effective day one. - Comprehensive medical and dental through our own health solutions (yes, we use what we build). - Unlimited PTO—rest and recharge time is non-negotiable. - Mental health support, retirement planning, and financial protection. - Professional development with clear career progression and learning budgets. - Mission-driven culture where diverse perspectives drive real impact on people's health. Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks. Compensation This position offers a base salary range of $100,000 - $120,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one. Our Commitment Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing. Stay Safe Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com . View all legitimate openings at personifyhealth.com/careers .

• Take full control of the technical and support the functional environment of missions. • Responsible for designing the best architecture, supporting staffing, delegating, and prioritising work to ensure project success. • Adapt to unexpected project shifts and navigate complex organisational landscapes with autonomy. • Support the financial aspects of projects and missions, ensuring delivery remains within scope and budget. • Act as a recognised expert and point of reference for employees across the group in your specific domain. • Foster awareness and implementation of quality management principles, processes, and tools to ensure differentiated deliverables. • Establish long-lasting relationships with clients, influencing their strategic decisions and anticipating future needs. • Lead the design and drafting of complex sales proposals, being key in negotiations and technical pre-sales activities. • Proactively propose improvements to the client’s organisation and processes based on technical insights. • Analyse risks that threaten project progress and implement decisive action plans.

Role Description As a Revenue Cycle Architect in our federal space, you will lead revenue cycle integration, workflow and technical design across all revenue cycle solutions and venues. You will influence workflow and technical decisions, articulating operational and financial impacts to client and company project teams. - Participate in executive level client discussions regarding revenue cycle expectations and opportunities for improvement. - Manage and resolve project escalations as point of contact for revenue cycle leadership. - Facilitate clinically driven revenue cycle (CDRC) conversations across venues. - Consult with business operations leadership, CFOs, CIOs, and revenue cycle leadership to define financial metrics, key performance indicators, and areas of opportunity during implementations. Qualifications - Minimum of 8 years combined related work experience and completed higher education, including: - At least 4 years of experience in healthcare information technology (HCIT) consulting, HCIT support, or other client-facing IT solution roles. - An additional 4 years of work experience directly related to the duties of the job and/or completed higher education. - Highly organized with the ability to manage multiple projects simultaneously. - Self-starter capable of independently handling tasks and projects. - U.S. citizenship required due to client contracts. - Must be able to obtain the appropriate government security clearance card applicable to your position. Requirements - Preferred Qualifications: - Bachelor's Degree. - Experience in system design and build. - Experience in conversion and current state assessment. - Experience in workflow documentation. - Experience with integration between clinical applications and revenue cycle. - Strong presentation skills to effectively communicate complex information to clients and stakeholders. - Knowledge and experience with the following applications: BedRock, PFTTools, ProfitBusinessManager, Olympus, CSPricingTool, CSChargeViewer, Revenue Cycle, PowerChart, DFT / HL7 interfaces, Scheduling Appointment Book. - Experience working with 3M Encoder, Health Benefits Manager, Cerner Contract Management. - Experience writing Cerner Command Language queries and programs. - Expectations: - Must reside in or be willing to relocate to an approved virtual location. - Willingness to travel up to 25% as required. - Ability to work additional or irregular hours as needed, in accordance with local regulations. - Strong ability to collaborate with team members and stakeholders to achieve project goals. - Adherence to corporate and organizational security policies and procedures, understanding your role in safeguarding corporate and client assets, and taking appropriate actions to prevent and report any security compromises within the scope of your position. - Perform other responsibilities as assigned. Benefits - Competitive benefits that support our people with flexible medical, life insurance, and retirement options. - Encouragement for employees to give back to their communities through our volunteer programs.

• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system. • Create and QA Sprinklr configurations to ensure the platform is being used optimally. • Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. • Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist. • Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.