Social CRM & Strategy
Junior Technical Solutions Consultant
Location
United States
Posted
74 days ago
Salary
0
Seniority
Junior
Job Description
Junior Technical Solutions Consultant
Social Factor
• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system. • Create and QA Sprinklr configurations to ensure the platform is being used optimally. • Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. • Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist. • Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.
Job Requirements
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus.
- Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
- Some programming experience is desired.
- Social media literacy and proficiency are desired.
- A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
- Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
- Minimum of Windows 10 and macOS 12.X + Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability) Internet speed requirement of a minimum of 50 mbps
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