Boldr logo
Boldr

Helping Companies Build Global Teams Through Ethical Outsourcing

Quality Assurance Specialist

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

12 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishCloud

Job Description

Quality Assurance Specialist

Boldr

• Perform assessment of customer interactions (phone, email, chat). • Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting. • Track, document, escalate, or resolve QA issues to meet internal and external expectations. • Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments. • Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc. • Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership. • Maintain focus on data integrity and producing work of the highest quality. • Provide timely reports and data and trends analysis. • Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT. • Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates. • Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation. • Conduct program education classes as directed by Management. • Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines. • Join client-facing meetings when required to speak to QA standards and best practices.

Job Requirements

  • 3+ years of work experience as a QA.
  • Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
  • Proven ability to work in a fast-paced team setting
  • Experience working in a high-volume support desk environment
  • Attention to detail and a dedication to accuracy
  • Ability to communicate escalations and technical concerns to Management
  • 40-60 Words per minute typing speed
  • Excellent reading comprehension, verbal, and written communication skills
  • Aptitude to quickly learn and navigate new technology, systems, and applications
  • Ability to accept feedback gracefully and with an open mind
  • Ability to confidently relay feedback, guidance, and opportunities through coaching methods
  • Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
  • Knowledgeable in doing Root Cause Analysis
  • Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications.

Related Categories

Related Job Pages

More QA Engineer Jobs

Quality Assurance Specialist

Woodcraft Rangers

Based in Los Angeles, California, Woodcraft Rangers' goal is to provide youth with a supportive way to explore the various pathways to building meaningful lives

QA Engineer12 days ago

Title: Quality Assurance Specialist - After School Program Hawthorne Location: Remote US Department: Woodcraft Rangers Full Time Experienced Job Description: Job Title: Quality Assurance Specialist Are you passionate about giving back to your community and serving the youth? Who We Are: In 1922, Woodcraft Rangers opened its doors in Los Angeles and began its mission of guiding young people as they explore pathways to purposeful lives. As a progressive organization, Woodcraft has always been responsive to the evolving needs of the communities served, and is notably inclusive, youth-led, and rooted in the Woodcraft Way, a holistic framework that develops body, mind, spirit, and service. Continuously at the forefront of expanded learning opportunities, Woodcraft Rangers has a rich history of making a significant impact in the greater Los Angeles area, believing that all youth is innately good, deserves the opportunity to realize their full potential, and should be an active participant in defining their own path.  What We Do: Woodcraft Rangers provides TK-12 expanded learning programs, including before and after school, specialty enrichment, and summer learning. In the past few years, Woodcraft has expanded its menu of services beyond traditional afterschool programs and summer camps to include early learning, environmental and social justice, college access, and inclusion services for youth with intellectual and developmental disabilities. Additionally, we offer Lifecraft, a college and career advancement program to support the development of approximately 1,500 staff. Today, Woodcraft Rangers serves more than 30,000 youth ages 4 to 18 each year across 160 plus Title I schools in Los Angeles, San Bernardino, and Riverside counties, and continues to expand its reach.  Ideal Candidate: This role is ideal for you if you share our passion for expanded learning and are enthusiastic about making a positive impact on children in the Los Angeles community through working with youth development staff. You are not just an innovative thinker; you are someone with a keen eye for detail, acting as the eyes and ears of our programs. Your ability to observe, analyze, report back with clarity and accuracy, and effectively communicate as a reliable messenger is crucial. You excel in anticipating the diverse needs of various educational environments, ensuring that our programs are always a step ahead in meeting these requirements. You are energized by a fast-paced environment, and you are adept at problem-solving, proactive in addressing challenges, and can reliably bridge the gap between our programs and leadership with strategic foresight and practical execution. Why Work for Woodcraft Rangers: - Paid Vacation - Sick time - Health Benefits - 403(b) retirement - Pet insurance - Lifecraft - Upward mobility - Career development - The opportunity to create a lasting positive impact on youth within your community. Role Overview: The Quality Assurance Specialist, reporting to the Associate Director of Programs and Regional Program Manager, plays a crucial role in the strategic execution and enhancement of Woodcraft Rangers' educational programs. This individual is pivotal in training on-site staff, ensuring the consistent and effective implementation of programs, and maintaining high standards of quality and compliance. Key responsibilities include observing, assessing, and reporting on program successes and challenges, working closely with staff to promote professional development and program improvement. This role requires a keen eye for detail and a proactive approach to anticipate and address the needs of various educational environments. The Quality Assurance Specialist is instrumental in elevating the overall quality of programs, ensuring they align with the organization's goals and comply with relevant standards. Responsibilities: - Program Strategy Execution: Actively involved in executing the strategic plan for educational programs. This includes close collaboration with on-site staff to ensure programs support both physical and emotional safety, promoting an inclusive, welcoming, and respectful environment for all participants, staff, and families. - Ensuring Consistency and Compliance: Ensures the consistent delivery of high-quality programs across various sites. Monitors for compliance with educational standards and organizational goals. - Quality Enhancement: Committed to enhancing the overall quality of educational programs. Involves observing and measuring program execution, assessing effectiveness, and making recommendations for continuous improvement. - Observation and Reporting: Regularly observes program delivery, gathers data, and reports on successes and challenges. Requires a keen eye for detail and the ability to provide constructive feedback and solutions. - Collaborative Efforts: Works collaboratively with the program team and other stakeholders to maintain and elevate the standard of educational offerings. - Staff Training and Support: Provides essential training and support to on-site staff, ensuring they are well-equipped to deliver programs effectively. Guides staff in understanding and implementing program methodologies and best practices. - Liaison with School Administration: Communicates and collaborates with school administrators to align program delivery with school objectives and standards. - Recommendations and Collaborative Learning: Provides recommendations based on observations and collaborates with the programs team on learnings. - Support in Hiring and Training On-site Staff: Assists in the hiring process and provides training to on-site staff, ensuring they are prepared to implement educational programs effectively. Qualifications: - 1 year of experience managing or supervising a high-performing team. - 6 months experience supervising or leading a team and/or group of children in a school or recreational setting or 6 units in child development. - High School Diploma or equivalent. - While not required, bilingual abilities in English and Spanish are considered beneficial. - Familiarity with relevant policies. - Proficiency in MS Office Suite. - Demonstrated experience in working with ethnically and culturally diverse communities, along with a comprehensive understanding of the unique needs of high-need areas in Los Angeles, including knowledge of the existing educational systems, youth development principles, and related programs. - Valid LIVE Scan, TB Clearance, and CPR Certification (provided by Woodcraft Rangers). - Ability to use smart phone for work related business (Woodcraft Rangers provides Wi-Fi/cell stipend) Skills: - Keen observation and analytical skills with heightened attention to detail. - Exceptional verbal and written communication skills. - Robust multitasking and project management skills. - Strong problem-solving and decision-making abilities. - Adaptability and flexibility. - Strong self-motivation and self-learning abilities. - Ability to work effectively both independently and within a team environment. - Strong multitasking skills with a focus on managing multiple projects simultaneously. - Consistent display of poise and professionalism in all situations. Physical Demands: In compliance with the Americans with Disabilities Act (ADA), the following physical demands may be essential for the effective performance of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform these essential functions: - Frequent standing is required during working hours. - The ability to travel across the Greater Los Angeles area, using either a car or public transportation, is necessary several times per month. - Regular use of hands for various tasks, such as operating a computer and handling objects, is essential. - Effective communication skills are required, necessitating the ability to speak clearly and hear well. - Occasional lifting and/or moving of objects weighing up to 40 pounds may be required. Work Environment and Schedule: We are committed to fostering an inclusive work environment and will actively consider reasonable accommodations to enable individuals to effectively perform their roles. This position operates in environments typical of the following key aspects: - Regular working hours are from Monday to Friday, with occasional weekends and evenings required for events, training, or conferences. - Optional weekly work-from-home opportunities. - Travel is necessary to various regions where Woodcraft Rangers programs are implemented, including San Fernando Valley, South Los Angeles, West Los Angeles, San Gabriel Valley, Southeast LA, and Downtown areas, to support or deliver in-person training. - Regular exposure to a computer monitor during work. - The typical noise level of a standard work environment. - Stable internet access is required for effective work-from-home performance. Status: Full time Salary Range: $28.00/hr. - $34.65/hr. Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breastfeeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Worldwide
$28 - $35 / hour
BD logo

Associate Director, QA

BD

BD is a global medical technology company that is advancing the world of health. www.bd.com

QA Engineer12 days ago
Full TimeHybridTeam 10,001+Since 1897H1B Sponsor

Title: Associate Director, QA Location: San Diego United States Job Description: As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Associate Director of Quality Assurance reports to the Sr. Director of Quality, BD Life Science (BDB) Business Unit. This position is responsible for the Quality Assurance and provides direct management to technical and managerial staff often at multiple locations. The role significantly influences the definition of the global strategy and determines the tactics required to achieve objectives. Through outstanding communication; effective problem solving and active management of ambiguous situations; the Associate Director ensures product safety, product quality and compliance with all relevant global regulations and customer expectations. This position will also support the planning and implementation of Reagent Quality strategy for BDB aligned with corporate key driver goals. Success is measured in terms of the frequency and scale of product quality and organizational issues as well as business process effectiveness. Through internal and external stakeholder engagement; and people development; the Associate Director produces durable and industry leading results supporting key business drivers. Engage with (or may lead) global quality networks as well as the business unit and associates toward the effective promotion and alignment of organizational goals to the company's mission and vision. Ensure the functional quality organization is designed and resourced to fulfill its obligations and to align with applicable regulations and procedures. Primary Responsibilities: - Manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the company and its standards. - Support Corporate initiatives, Key Driver Goals (KDGs) and Biosciences objectives to improve reagent plant product quality. Ensure programs are led, supervised, and delivered according to corporate and Biosciences timeline. - Continuously evaluate progress toward objectives adapting them to meet customer and business needs. Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by plant/business/function objectives. Significantly contribute to development of local and/or global strategies. - Ensure the functional quality organization is designed and resourced to fulfill its obligations and to align with applicable regulations and procedures. Mentor and develop personnel, including dedicated succession planning and contingency management. - Support new product development for operational aspects and ensure adequate design transfer from R&D. - Serves on Leadership Teams such as Platform, ESC (Executive Steering Committee), Plant LT (Leadership Team), Extended Quality LT. - Effectively navigate and lead through the challenges of change and establish global stakeholder engagement focused on effective solution solutions. - Maintain positive and cooperative communication and collaboration with all levels of employees, customer, contractors and vendors. Perceived as leader with vision possessing subject matter expert knowledge of global regulations. May have P&L accountability. - Act as management representative for notified bodies and liaison with regulatory authorities and customers, by hosting and managing related audits and ensuring effective resolution. - Build an influential and effective network and communication with leadership team members for identifying quality improvement opportunities to evaluate, propose and implement new processes and technologies to optimize efficiencies. - Perform all other duties and supports projects as assigned. Minimum Requirement: - A minimum of a bachelor's degree in science, engineering, or other relevant discipline with a minimum of eight (8) years relevant experience in the pharmaceutical and/or medical device industries, with three (3) years supervisory experience. - Experience with GMP/ISO compliance and documentation, and FDA Regulations. - Knowledge of manufacturing systems, medical products and related materials, quality testing and quality auditing. - Six Sigma or Lean certification desired. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. Salary Range Information $169,800.00 - $280,300.00 USD Annual

California
$169.8K - $280.3K / year

Systems Engineer

ASRC Federal

ASRC Federal, a wholly owned subsidiary of Alaska’s largest Alaskan-owned and operated company, the Arctic Slope Regional Corporation (ASRC), is a leading provider of mission-cri

QA Engineer12 days ago

Role Description ASRC Federal System Solutions is seeking a Systems Engineer to support the FAA’s Radar System Replacement (RSR) program, the largest and most significant radar modernization effort within the National Airspace System (NAS). The Systems Engineer will play a key technical role in evaluating, designing, integrating, and supporting electrical systems required for installation and operation of the new cooperative and integrated radar systems deployed across FAA facilities. Work location: Remote. Position requires 50% travel. Clearance: Public Trust; ability to successfully complete a government issued background investigation. This engineer will work closely with the System Engineer Lead, Systems Engineers, Mechanical Engineers, and Engineering Technicians to support: - Site surveys - Electrical design development - Facility modifications - Grounding/lightning protection assessments - Power distribution requirements - Installation support The role requires hands-on engineering experience, the ability to interpret and develop electrical diagrams, and the capability to support field and implementation activities across a compressed, nationwide deployment timeline. Qualifications - Bachelor’s degree in Engineering, preferably in electrical engineering (mechanical or systems engineering considered with relevant experience). - 2+ years of engineering experience supporting electrical system design, field engineering, power systems, or facility electrical infrastructure. - Experience interpreting or developing electrical diagrams, panel schedules, grounding plans, and cable routing drawings. - Working knowledge of power distribution, AC/DC systems, grounding/bonding, electrical safety practices, and equipment installation standards. - Ability to support field surveys and on-site implementation activities at FAA facilities. - Strong communication skills with the ability to prepare technical documentation and interact with multidisciplinary engineering teams. - Ability to pass an FAA background investigation (US Citizenship or Permanent Residency required). - Ability to travel to various locations; must have proper travel documents. At least 50% travel. Requirements - Experience with FAA radar systems (ASR-8, ASR-9, ASR-11). - Experience with FAA engineering standards (FAA-STD-002H, FAA-STD-019G, FAA-G-2100J). - Prior experience supporting FAA infrastructure improvements. - Experience with communication network infrastructures, such as fiber, copper, routing/switching paths, and establishing or modifying communication links to support system integration. - Professional certifications such as PE, PMP, or relevant radar/telecom certifications. - Experience working in cross-functional engineering teams on large-scale deployment or installation programs. Responsibilities - Electrical Engineering Support for RSR Implementation - Support the development of electrical system designs, power distribution assessments, grounding/bonding requirements, and electrical integration plans for radar installations across FAA facilities. - Assist in preparing electrical diagrams, panel schedules, single-line drawings, and installation requirements in accordance with FAA standards, including FAA-G-2100J and FAA-STD-019G. - Contribute to system and facility design packages, including wiring diagrams, equipment layouts, and power system interfaces. - Site Surveys, Facility Power Assessments, and Readiness - Participate in site surveys to evaluate facility power availability, grounding systems, electrical infrastructure conditions, and required modifications for RSR deployment. - Assess demarcation points for power, grounding, and AC/DC distribution in accordance with PWS requirements. - Document electrical findings and develop inputs for Site Survey Reports (SSR) and Site-Specific Implementation Plans (SSIP). - Electrical Design Integration and Compliance - Ensure electrical designs align with FAA engineering standards and site-specific requirements, including FAA-STD-019G (Lightning, Surge Protection, Grounding, Bonding, Shielding) and FAA-C-1217H (Electrical Work, Premises Wiring). - Support integration of new radar equipment with legacy facility power systems, grounding networks, and electrical distribution panels. - Assist with electrical assessments to confirm system readiness and integration feasibility. - Installation and Field Support - Provide electrical engineering support during system installation, including oversight of wiring, cable routing, panel connections, grounding, surge protection, and equipment power-up. - Coordinate with technicians and OEM representatives to resolve electrical integration issues, field discrepancies, and installation challenges. - Support documentation of as-built electrical configurations and redline updates to facility drawings. - Engineering Design, Development, and Documentation - Lead development of detailed system and facility design packages including floorplans, rack elevations, wiring diagrams, power distribution, and communication interface requirements. - Translate FAA operational needs into optimized design configurations and site-specific implementation strategies. - Ensure all engineering documentation adheres to FAA standards and RSR data management requirements. - System Optimization, Testing, and Acceptance - Assist with electrical portions of Site Acceptance Test (SAT) procedures, including power verification, grounding continuity, surge protection validation, and electrical interface testing. - Support system optimization activities to ensure electrical performance and system reliability meet FAA operational requirements. - Participate in discrepancy resolution, regression testing, and corrective action support. - Documentation, Coordination, and Technical Reporting - Prepare engineering documentation including diagrams, reports, field notes, and technical inputs for PMRs, SSRs, SSIPs, SAT procedures, and optimization reports. - Coordinate electrical engineering efforts with the System Engineer Lead, GOSR representatives, OEM teams, and other FAA stakeholders. - Ensure all electrical engineering work adheres to program configuration management and data management processes. Benefits - Competitive pay and benefits packages. - Health care, dental, vision, life insurance. - 401(k). - Education assistance. - Paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

United States

Quality Assurance Manager

Concordance Healthcare Solutions

Concordance Healthcare Solutions, founded in 2016 through a strategic merger, is a leading provider of medical supplies, healthcare equipment, and supply chain solutions. With a mi

QA Engineer12 days ago

• Lead and execute the end-to-end Quality Assurance strategy aligned to the Product Delivery Lifecycle (PDLC). • Define and enforce release-readiness standards covering functional and non-functional quality, data accuracy, security, compliance, and operational stability. • Establish and execute risk-based test strategies (manual and automated). • Own data quality assurance practices, including validation of data integrity, lineage, analytics outputs, and governed metrics. • Embed security and compliance validation into QA practices. • Select, implement, and optimize QA tools, frameworks, and CI/CD-integrated testing approaches. • Define validation and monitoring strategies for AI/ML-enabled features. • Provide clear visibility into quality posture through defect trends and documented risk.

Arizona + 16 moreAll locations: Arizona | California | Florida | Idaho | Illinois | Kansas | New Jersey | New York | North Carolina | Ohio | Michigan | Missouri | South Dakota | Tennessee | Texas | Virginia | West Virginia
$145K - $175K / year