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Role Description Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc). - Provide expert consultation to maintain, repair, and upgrade Bell aircraft. - Provide hands-on maintenance for Bell-owned aircraft during trade shows and demonstration tours. - Develop and conduct presentations on maintenance-related topics to customers at conferences. - Collaborate with all functions within Bell (Spares, Warranty, PSE, Engineering, etc) to address customer needs. - Represent the Bell brand by striving for positive customer experiences using effective communication and exhibiting Bell values. - Provide a communication channel to the commercial business to ensure organizational alignment around continuous improvement and customer intimacy. - Promote safe aircraft maintenance and operation. - Strong Customer Service mindset. - Regularly communicate with regional sale leaders to ensure customer needs are understood and to promote new aircraft and aftermarket sales. - Promote use of Bell parts and services. - This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities. - This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support. - At least 50% travel is required. Qualifications - Cultural experience within the area preferred. - 10 years of hands-on helicopter maintenance experience. - At least 5 years on Bell models preferred. - Hold a regulatory body certification such as an FAA Airframe & Powerplant license. - Candidate must read, write, and speak English fluently. - A second language proficiency, preferably TBD, is required. - Must be able to travel with short notice and on weekends as needed. - Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG). - Must live in or be able to relocate to the service area indicated. - Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. - Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand. - Must be physically capable to work on and around aircraft in demanding environments. - Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in TBD environments. - Director of Maintenance or Chief Inspector experience desired. Requirements - Hold Civil Aviation Regulatory License. - Stream (eg: Mechanical). - B1.3 or B2 License. - 10+ years of hand-on experience maintaining Helicopters with 5 years on BELL Models. - Director of Maintenance or Chief Inspector experience desired. Other Qualifications - Regulatory License Rated for at least one BELL Model.

Role Description The Aftermarket Sales Manager (ASM) will be responsible for business development & sales initiatives for Bell’s entire aftermarket portfolio within their assigned region. This position will focus on new business development, customer relationship building, intelligence gathering, as well as identifying/supporting key customer accounts, win strategy & proposal development, and leading aftermarket sales growth initiatives in region. The ASM will serve as the primary point of contact between the customer and aftermarket support teams. The ASM will proactively work with the Bell cross functional teams to ensure that MRO, Supply Center, Aeronautical Accessories (AA), CRO, Sustainment Plans, BTA, and Blades & Panels AOP targets are achieved. - Responsible for aftermarket business development and revenue growth for Bell’s portfolio of aftermarket services. - Serves as the primary contact for customers for all aftermarket sales related opportunities. - Supports regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com. - Assists customers with identification of necessary parts and accessories as needed. - Actively seeks and identifies cross-sell and up-sell service opportunities for aftermarket products & services. - Develops and implements regional marketing & sales strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company. - Responsible for growing and maintaining customer relationships and developing new revenue streams to grow sales. - Responsible for the strategic development of sales proposals & win strategy. Works with customers to determine needs and proposal specifications. Works collaboratively with Contracts, Finance, and Legal teams to ensure company compliance. - Works collaboratively with Supply Centers, Manufacturing, Supply Chain and Engineering to ensure product delivery and resolution of customer issues. - Makes appropriate recommendations to improve and expand services by conducting research among competitive service providers and evaluating customer needs. - Periodically benchmarks the aftermarket support network against other regional service providers. - Provides periodic sales & funnel reports to the Director of Aftermarket Sales as requested (e.g. sales trend analysis, projected service volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning. - Assists in any required M & A activities. - Attends tradeshows and MR&O conferences as directed by management. - Coordinates with aircraft RSM's to ensure one Bell voice to the customer. - Develop and implement strategic sales plans for all near term and long-term opportunities in region. - Foster a positive relationship between the customer and the Bell service network. - Travel 35-45% of the time. - Other duties as assigned. Qualifications - Education Requirement: Bachelor’s degree preferred. For internal candidates, aircraft maintenance experience (10 years) or related supervisory experience may be accepted in lieu of a degree. - 4 year degree in business, sales, or related field experience. - 10+ years of related professional experience. May include a combination of aviation maintenance, sales, customer support and service, or other related field(s). - Extensive background in maintenance, repair and overhaul (MRO) of commercial helicopters. - Strong Customer Advocacy Skills to Exceed our customer’s expectations and keep them successful. - Excellent written and verbal communication skills, to include ability to communicate across a multicultural customer base. - Must be able to read, speak and write in English and assigned region language(s). - Candidate must have, or be able to obtain, the legal right to conduct business in all countries within his/her assigned region. - Strong collaborative skills and drive for results. - Ability to multi-task in a fast-paced environment. - Good organization and time management skills. - Attention to detail & goal oriented. - Ability to self-manage. Prioritize and manage time sensitive responsibilities. - Must be highly motivated. - Ability to work in team environment. - Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams. - Ability to effectively interface at all levels of the customer chain of command. - Expertise in MS Office applications (Word, Excel, Outlook). Requirements - Preferred: Rotorcraft experience. - Preferred: Rotorcraft technical knowledge. - Preferred: Salesforce.com experience. - Preferred: Airframe and power plant license and/or pilot license is a plus. - Preferred: Experience of maintenance on Bell aircraft. - Fluent in English. - Basic speaking proficiency in Czech, German, or Slovak languages. - Office location preferred in Prague, but will consider remote location. - No allowance for relocation.