Role Description Incumbent will provide technical support to Bell customers by effectively solving fielded fleet issues and satisfying customer needs while protecting Bell interest (cost, liability, reputation, etc). - Provide expert consultation to maintain, repair, and upgrade Bell aircraft. - Provide hands-on maintenance for Bell-owned aircraft during trade shows and demonstration tours. - Develop and conduct presentations on maintenance-related topics to customers at conferences. - Collaborate with all functions within Bell (Spares, Warranty, PSE, Engineering, etc) to address customer needs. - Represent the Bell brand by striving for positive customer experiences using effective communication and exhibiting Bell values. - Provide a communication channel to the commercial business to ensure organizational alignment around continuous improvement and customer intimacy. - Promote safe aircraft maintenance and operation. - Strong Customer Service mindset. - Regularly communicate with regional sale leaders to ensure customer needs are understood and to promote new aircraft and aftermarket sales. - Promote use of Bell parts and services. - This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activities. - This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and support. - At least 50% travel is required. Qualifications - Cultural experience within the area preferred. - 10 years of hands-on helicopter maintenance experience. - At least 5 years on Bell models preferred. - Hold a regulatory body certification such as an FAA Airframe & Powerplant license. - Candidate must read, write, and speak English fluently. - A second language proficiency, preferably TBD, is required. - Must be able to travel with short notice and on weekends as needed. - Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG). - Must live in or be able to relocate to the service area indicated. - Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. - Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand. - Must be physically capable to work on and around aircraft in demanding environments. - Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in TBD environments. - Director of Maintenance or Chief Inspector experience desired. Requirements - Hold Civil Aviation Regulatory License. - Stream (eg: Mechanical). - B1.3 or B2 License. - 10+ years of hand-on experience maintaining Helicopters with 5 years on BELL Models. - Director of Maintenance or Chief Inspector experience desired. Other Qualifications - Regulatory License Rated for at least one BELL Model.

• Perform preventative maintenance and installations on medical equipment • Troubleshooting and repairs of equipment in hospitals • Maintain customer relationships and ensure proper communication • Document work performed and adhere to regulations and compliance

• Perform timely and accurate preventative maintenance on medical equipment in a hospital or healthcare system • Troubleshoot and perform basic service repairs on customer equipment • Assist experienced field engineers with equipment installations and complex repairs • Proactively engage with team members to ensure appropriate solutions for customers • Maintain relationships with customers and ensure timely communication and proper follow-up • Ensure compliance with company policies and regulatory requirements

• The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. • The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. • Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Responsible for driving customer satisfaction through Service Excellence. • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.