• Perform preventative maintenance and installations on medical equipment • Troubleshooting and repairs of equipment in hospitals • Maintain customer relationships and ensure proper communication • Document work performed and adhere to regulations and compliance

• Perform timely and accurate preventative maintenance on medical equipment in a hospital or healthcare system • Troubleshoot and perform basic service repairs on customer equipment • Assist experienced field engineers with equipment installations and complex repairs • Proactively engage with team members to ensure appropriate solutions for customers • Maintain relationships with customers and ensure timely communication and proper follow-up • Ensure compliance with company policies and regulatory requirements

• The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. • The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. • Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. • Responsible for driving customer satisfaction through Service Excellence. • Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. • Assist more experienced field engineers with equipment installation. • Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. • Effectively communicate and partner with teammates and colleagues. • Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. • Serve as a member of the account community for key accounts. • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. • Keep up to date with competitor information and market trends. • Answer service calls independently without assistance within one year of employment.

• Perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines. • Specific product support to be given on LSMS and Chromatography instruments (80%). • Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback. • Deliver the highest professional relationship with our customer base raising technical issues to quickly resolve critical tasks in the fastest way possible. • Follow our ethical business conduct guidelines. • Enable the customer's success through their partnership with Thermo Fisher Scientific. • Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require enabling them to meet their objectives (5%). • Optimize own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Manager) (5%). • Responsible for company assets including parts inventory, laptop computer, mobile phone, test equipment (ensuring validation calibration), tools, software, company car etc. (5%). • Responsible for timely and accurate reporting of activities including field service reports and expenses reports (5%).