Role Description The Service Desk Technician (SDT) serves as a key technical resource responsible for assessing, resolving, and escalating support requests from internal and external users. This role provides front-line hardware, software, and application support across multiple communication channels, including phone, email, and ticket submissions. The technician is also responsible for maintaining and contributing to internal knowledgebase documentation while ensuring high-quality service delivery. Essential Duties and Responsibilities: - Provide first level support to technical support to users for hardware, software, and application-related issues. - Respond to support requests via telephone, email, and ticketing system in a timely and professional manner. - Assess incoming requests, gather relevant information, and document actions taken in the ticketing system. - Troubleshoot basic to intermediate issues with desktop/laptop hardware, Windows operating systems, and business applications. - Utilize knowledgebase (KB) articles to research and resolve technical problems; escalate issues requiring advanced expertise. - Create, update, and maintain knowledgebase articles documenting procedures, troubleshooting steps, and solutions. - Monitor and track the status of open issues to ensure timely resolution in accordance with defined SLAs. - Communicate trends or recurring issues to management for review and process improvement. - Participate in on-call rotation for after-hours support when needed; work weekends and holidays based on business or client needs. - Support compliance with corporate policies and applicable data privacy laws. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - CompTIA A+ certification preferred (or equivalent technical experience). - 1–2 years of helpdesk or technical support experience. - Strong understanding of desktop support concepts, specifically Windows OS environments and PC hardware. - Ability to read and interpret technical manuals, documentation, and procedures. - Strong analytical and problem-solving skills with attention to detail. - Self-motivated and able to manage multiple priorities in a fast-paced environment. - Excellent verbal, written, and interpersonal communication skills. - Experience working in a team-oriented, collaborative environment. - Knowledge of data privacy and security best practices is a plus. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Work Schedule Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors. • Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities. • Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation. • Submit detailed and thorough documentation in compliance with PASO policies and procedures. • Apply social work best practices for thorough assessments of child’s progress and services provided. • Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement. • Participate in ongoing supervision. Other duties as assigned.

Role Description We’re hiring a Nutrition Leader to help us redefine healthy aging. At Total Life, we believe longevity is built through daily habits, meaningful support, and integrated care. Nutrition is one of the core pillars of our longevity platform, and we’re looking for someone excited to help build the future of evidence-based wellness for older adults. This is not a traditional nutrition role. - Build what they wish existed - Push the status quo in healthcare and aging - Design innovative programs that improve lives at scale - Collaborate deeply with therapists, physicians, care coordinators, and wellness teams - Blend patient care with systems thinking and operational excellence - Use technology to create better, more accessible care experiences You’ll help shape one of the 5 pillars of our longevity program — creating impactful nutrition experiences, supporting patients directly, helping develop scalable care models, and improving outcomes across our population. We’re building a world where aging is not something people fear — but something they feel empowered to navigate with support, dignity, and purpose. Qualifications - Is a Registered Dietitian Nutritionist (RDN/RD) or qualified nutrition professional eligible to bill Medicare for Medical Nutrition Therapy (MNT) services - Loves working with older adults and understands the unique intersection between nutrition, mood, cognition, mobility, and chronic disease - Is operationally minded and can turn ideas into systems and workflows - Is energized by startup environments and mission-driven work - Is comfortable with telehealth, technology platforms, and digital care delivery - Wants to help shape the future of behavioral health and longevity care Benefits - Flexible hourly role with the opportunity to grow into a full-time leadership position - Clear path for promotions and expanded leadership responsibilities as we scale - Potential equity opportunities for individuals with an ownership mindset who want to build long-term impact - The chance to help design and shape innovative nutrition and longevity programs from the ground up - A collaborative interdisciplinary care team environment with therapists, physicians, behavioral health leaders, and wellness innovators - Mission-driven work improving the lives of older adults across the country - A fast-moving, forward-thinking company that values initiative, creativity, and operational excellence - Remote flexibility and technology-enabled care delivery - The opportunity to challenge outdated models of aging and help create what healthcare should look like

• Organize and maintain case files, records, service plans, and related documentation while ensuring compliance, confidentiality, and secure handling of sensitive information. • Schedule and coordinate appointments, referrals, service authorizations, annual reviews, and follow-ups to ensure timely access to services and supports. • Act as a liaison between clients, families, service providers, and community organizations — facilitating communication in both English and Spanish as needed. • Assist in developing, monitoring, and updating individualized service plans, tracking deadlines, renewals, and progress to keep the case management team informed. • Monitor compliance with state, and agency-specific regulations for service delivery and documentation standards. • Collaborate with healthcare providers, therapists, and service coordinators to ensure clients receive holistic, person-centered care. • Prepare and submit reports on client progress, service utilization, and outcomes to maintain compliance and transparency. • Support case managers in resolving care-related concerns and addressing barriers to accessing required services. • Communicate effectively with Spanish-speaking clients and families, providing interpretation and translation support to ensure equitable access to services. • Provide feedback to improve workflows, service delivery processes, and overall client satisfaction.