• Onboarding – leading with the onboarding of new clients • Be the main point of contact for any client questions or concerns – own specific client relationships from an Account Management perspective • Lead training sessions & improve the knowledge and skills of your clients • Lead impact review sessions, proving the ROI of Scibids & why we are a focal point of their plan • Strategize with your sales lead to grow and develop existing client business and win net new business • Problem-solving, working with the wider Scibids team to get answers to potential issues • First class custom service, we strive to have an approach that is forward thinking and opportunistic, given that we love to build strong working relationships with our clients, and the foundations of this come from the service

• Serve as primary technical contact and augment our customer support teams. • Onboard new customers to the CrowdStrike platforms. • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Escalate customer issues to management when appropriate. • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Create knowledge base content to capture new learning for reuse throughout the company and user base. • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Support the sales teams in identifying account expansion opportunities. • Drive support cases to ensure issues are being resolved in a timely manner.

• Serve as a technical contact and augment our customer support teams • Participate with onboarding process • Perform quarterly health checks and business reviews • Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests. • Escalate customer issues to management when appropriate. • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. • Leverage knowledge content and systems to obtain product expertise • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Drive support cases to ensure issues are being resolved in a timely manner.

Role Description At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines technical and commercial responsibilities: - Become the post-sales technical lead for your assigned customer’s workloads running on Snowflake. - Engage support and other cross-functional team members to expedite the resolution of customer issues. - Be proactive in educating customers post-production and provide them with technical guidance. - Work closely with the account team to drive growth for your assigned customer’s use cases. - Leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. Qualifications - B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience. - Hands-on experience with Python, SQL, or Scala. - 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role. - 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment. - Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting. - Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising. - Hands-on experience in database management, data engineering, and data science. - Experience working within the partner ecosystem as it pertains to Snowflake solutions. - Skilled in resolving complex escalations with senior customer executives. - Excellent verbal, written, communication, and receptive listening skills. - High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams. - Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients. - Excellent team player able to work with virtual and global cross-functional teams. Requirements - Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers. - Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production. - Develop, manage, and implement a strategy for efficient workload consumption. - Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements. - Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations. - Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution. - Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise. - Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships. Benefits - Firsthand Snowflake product experience is preferred. - Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred. - Snowflake SnowPro Advanced Certification is preferred. Company Description Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com