• Ensure end-to-end delivery: You are responsible for your production team delivering reliably every week — and you step in when someone is absent. • Meet team targets: You know the operational performance goals and help your team achieve them. • Brief and provide feedback to Creative Strategists: You set the creative direction, brief new clients and onboarding, and provide feedback on scripts and strategy. • Client support & client calls: You are the primary point of contact for clients in Slack and lead the regular client calls. • Second escalation for your team: When video editors, content managers or production assistants can't resolve issues with their direct contacts, you handle them. • Manage team capacity: You recognize when your production team reaches capacity limits and are responsible for hiring and onboarding new team members. • Continuous improvement: Processes, projects, professional development and training — you continuously develop your production team.

• Lead the art direction and visual concept development for integrated pharma and healthcare campaigns, from brand identity and design systems to omnichannel execution. • Partner with an ACD-CW and other creative team members to develop big brand ideas. • Translate strategic insights and medical content into compelling visual storytelling across layouts, mood boards, storyboards, presentations, and integrated campaign expressions—while staying compliant. • Collaborate closely with copywriters to ensure cohesion between message and visual expression across every touchpoint. • Direct and refine design across channels (digital, social, video, print, experiential, PR, email/CRM), adapting visual systems to audience and context. • Present work confidently to internal stakeholders and clients, championing ideas with clear rationale, strong visual storytelling, and strategic clarity. • Support production and help craft final assets for accuracy, craft, and fidelity to the idea through MLR, shoots, and final delivery.

Role Description As the Creative Director, you'll build brands and run campaigns that help us navigate big moments. Supporting those of us caring for aging parents while raising children. Helping us find our way back to each other during one of the most divided times in American history. Ensuring technology doesn't overtake our humanity. This is a leadership position for someone who is equal parts creator and big thinker. You lead and you do. In a small, fast-moving environment where everyone plays a role, that balance matters. We've given you a template, but you'll really be writing your own job description, and that inspires you. You've been here before, you know what works, and you're ready to bring all of it to Tote + Pears. - Guide a global team of thoughtful and talented creatives. - Design the visual identity for a brand that helps our loved ones age with dignity and grace. - Lead the creative campaign that elevates women athletes ahead of the 2028 Olympics. - Work alongside our founder and head of strategy to reimagine the creative studio. - Lead the creative vision for client engagements from brief to delivery. - Own campaigns end-to-end, including managing production partners. - Manage and mentor a distributed creative team, giving clear direction. - Oversee brand identity, campaign development, and execution across the portfolio. - Contribute to new business by translating strategy into compelling creative concepts. - Build the systems, processes, and culture that make the studio run well. Qualifications - Ten or more years of experience leading creative work, in-house, at an agency, or both. - A portfolio that shows range across brand identity, campaigns, content, and digital. - Experience managing creative teams and owning the quality of the work. - The ability to think strategically and execute precisely. - Strong communication skills and the confidence to present, defend, and evolve ideas. - Experience working with clients in sports, healthcare, tech, or social impact is a plus. Company Description Tote + Pears is a strategy studio. We study how societal shifts affect how people live and work, then turn those insights into campaigns that get people what they need. Since 2012, we've worked with leaders and brands of all sizes to help them understand their audiences and meet them. - We've erased the lines, thrown out the org chart and built a team of smart, kind people who see the world differently. - We have no boundaries, but we do have a few rules: - Treat people the way you want to be treated. - Do what you say you're going to do and do it well. - Care. - Find a way.

Role Description The Associate Creative Director, Art, partners with internal teams and clients on strategy, design, and execution of innovative pharmaceutical marketing initiatives. This individual understands client challenges and industry trends, participates in new business opportunities, drives the strategic direction of creative initiatives, and assembles large project teams that can conceptualize, produce, design, and deliver engaging creative solutions. Job Duties - Creative Services - Partner with internal core team members to develop and drive the strategic direction of client deliverables and new business initiatives. - Engage with client teams to understand their brand, key messages, and strategic objectives and to communicate a creative vision. - Understand therapeutic areas and target audiences of the products Synchrony supports. - Contract with and provide direction and oversight to external partners and freelance Creative personnel as needed. - Collaborate with internal and external stakeholders to establish project scopes and budgets. - Ensure adherence of assigned project teams to project timelines, scopes, and budgets. - Conceptualize and brainstorm innovative brand experiences. - Review all materials associated with a project and provide feedback as needed regarding design, adherence to project specifications, audience appropriateness, and consistency with established creative strategy. - Provide project sign-off, ensuring adherence with creative direction and QA process. - Present work, provide design rationale, and defend work in creative reviews or meetings with internal teams. - Present creative ideas and deliverables to clients and relay feedback to teams, taking care to interpret and communicate feedback in a way that results in meaningful updates to the project. - Participate in new business pitches, representing the vision for creative. - Recognize and identify staffing needs, develop strong relationships with freelancers and recruiters. - Keep current with trends in advertising, branding, design, digital technologies, and new media. - Ensure adherence to all internal and client processes. - Leadership/Management - Assist senior leadership with the design and implementation of corporate strategies and cross-selling initiatives. - Monitor and manage assigned creative activities to ensure timely delivery of products and services, on strategy and within budget. - Lead, develop, and provide project-specific oversight to assigned internal Creative team members. - Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs. - Ensure team compliance with product style guidelines, client contracts, timelines, and budgets. Key Competencies - A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills. - Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility. - Ability to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets. - Ability to manage outcomes to win-win resolution. - Able to identify key issues; creatively and strategically overcome challenges or obstacles. - Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics. - Ability to think in abstract terms; can make connections between unrelated ideas; can formulate innovative concepts; is seen as original and value-added in brainstorming sessions. - Ability to present ideas and supporting rationale to internal and external teams in an effective manner. - Demonstrated ability to manage key constituent relationships. - High level of integrity, confidentiality, and accountability. - Strong creative design, conceptual, and visual story-telling skills. - In-depth knowledge of Adobe Creative Cloud design software and Microsoft Office Suite. - Working knowledge of, or hands-on experience with, interactive programming. - Excellent analytical thinking, planning, prioritization, and execution skills. - Effective attention to detail and high degree of accuracy. - Strong time management and project management skills. - Excellent verbal and written communication skills. - Ability to work under tight deadlines and multitask. - Ability to work independently; self-motivated. - Ability and desire to participate and interact effectively on a team. - High energy level and team player. Qualifications - Bachelor’s degree in visual communications, graphic arts, or related course of study. - Minimum of 5 years’ creative design experience at a medical communications/advertising agency. - Proven history of leading creative activities across multiple forms of media (e.g., print, digital, video, interactive). Requirements - Agency experience on pharmaceutical accounts. - Familiarity with video and motion graphics. Working Conditions - Primarily remote position. - Occasional travel to attend live client or internal team meetings. - Ability to commit to extra and/or nontraditional hours as client needs require. Benefits - Competitive salaries. - Generous paid time off. - Excellent health insurance. - Family leave. - 401(k) plan with employer matching.