Role Description The Associate Creative Director, Art, partners with internal teams and clients on strategy, design, and execution of innovative pharmaceutical marketing initiatives. This individual understands client challenges and industry trends, participates in new business opportunities, drives the strategic direction of creative initiatives, and assembles large project teams that can conceptualize, produce, design, and deliver engaging creative solutions. Job Duties - Creative Services - Partner with internal core team members to develop and drive the strategic direction of client deliverables and new business initiatives. - Engage with client teams to understand their brand, key messages, and strategic objectives and to communicate a creative vision. - Understand therapeutic areas and target audiences of the products Synchrony supports. - Contract with and provide direction and oversight to external partners and freelance Creative personnel as needed. - Collaborate with internal and external stakeholders to establish project scopes and budgets. - Ensure adherence of assigned project teams to project timelines, scopes, and budgets. - Conceptualize and brainstorm innovative brand experiences. - Review all materials associated with a project and provide feedback as needed regarding design, adherence to project specifications, audience appropriateness, and consistency with established creative strategy. - Provide project sign-off, ensuring adherence with creative direction and QA process. - Present work, provide design rationale, and defend work in creative reviews or meetings with internal teams. - Present creative ideas and deliverables to clients and relay feedback to teams, taking care to interpret and communicate feedback in a way that results in meaningful updates to the project. - Participate in new business pitches, representing the vision for creative. - Recognize and identify staffing needs, develop strong relationships with freelancers and recruiters. - Keep current with trends in advertising, branding, design, digital technologies, and new media. - Ensure adherence to all internal and client processes. - Leadership/Management - Assist senior leadership with the design and implementation of corporate strategies and cross-selling initiatives. - Monitor and manage assigned creative activities to ensure timely delivery of products and services, on strategy and within budget. - Lead, develop, and provide project-specific oversight to assigned internal Creative team members. - Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs. - Ensure team compliance with product style guidelines, client contracts, timelines, and budgets. Key Competencies - A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills. - Ability to provide management direction and developmental support to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility. - Ability to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets. - Ability to manage outcomes to win-win resolution. - Able to identify key issues; creatively and strategically overcome challenges or obstacles. - Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics. - Ability to think in abstract terms; can make connections between unrelated ideas; can formulate innovative concepts; is seen as original and value-added in brainstorming sessions. - Ability to present ideas and supporting rationale to internal and external teams in an effective manner. - Demonstrated ability to manage key constituent relationships. - High level of integrity, confidentiality, and accountability. - Strong creative design, conceptual, and visual story-telling skills. - In-depth knowledge of Adobe Creative Cloud design software and Microsoft Office Suite. - Working knowledge of, or hands-on experience with, interactive programming. - Excellent analytical thinking, planning, prioritization, and execution skills. - Effective attention to detail and high degree of accuracy. - Strong time management and project management skills. - Excellent verbal and written communication skills. - Ability to work under tight deadlines and multitask. - Ability to work independently; self-motivated. - Ability and desire to participate and interact effectively on a team. - High energy level and team player. Qualifications - Bachelor’s degree in visual communications, graphic arts, or related course of study. - Minimum of 5 years’ creative design experience at a medical communications/advertising agency. - Proven history of leading creative activities across multiple forms of media (e.g., print, digital, video, interactive). Requirements - Agency experience on pharmaceutical accounts. - Familiarity with video and motion graphics. Working Conditions - Primarily remote position. - Occasional travel to attend live client or internal team meetings. - Ability to commit to extra and/or nontraditional hours as client needs require. Benefits - Competitive salaries. - Generous paid time off. - Excellent health insurance. - Family leave. - 401(k) plan with employer matching.

• Lead creative strategy and visual direction across multiple ecommerce and enthusiast brands • Manage and mentor a team consisting of 3-4 designers • Oversee creative workflows, project prioritization, and production planning through Jira or similar project management systems • Ensure brand consistency and creative quality across all customer and dealer touchpoints • Own the visual execution and creative support for Ecommerce websites and landing pages • UX/UI direction and customer experience • Email templates and lifecycle marketing • Paid social and display advertising • Homepage banners and promotional campaigns • Product merchandising and storytelling • Video and motion creative • Photography direction and asset planning • Social media creative • Seasonal campaigns and national promotional calendars • Help manage and evolve the annual promotional and merchandising calendar across brands • Partner closely with Product Development teams to support new product launches and product positioning • Translate technical product features and fitment information into clear, compelling customer-facing creative • Support B2B Sales teams through dealer-facing creative, presentations, launch materials, merchandising assets, and sales collateral • Collaborate with Ecommerce and Merchandising teams to improve product discovery, navigation, filtering, merchandising, and onsite customer experience • Ensure products are represented in an exciting, authentic, and technically accurate way • Review and approve creative work for quality, accuracy, consistency, and brand alignment • Help improve creative operations, production efficiency, and asset organization • Occasionally support print advertising, packaging, trade show materials, and sales support initiatives

• The Associate Creative Director, Copy (ACD) is a contributor, manager, and leader of brands, who sets the bar in terms of craft for senior-level copy team members • The ACD has a proven ability to multitask, delegate, and manage as appropriate to ensure seamless management of business, while still contributing to idea generation and executional excellence • They are a direct liaison between creative and senior account team members and clients across their assigned brands, answering and exceeding strategic and creative expectations • They demonstrate a high level of business acumen while also nurturing the talents of others • The ACD possesses advanced presentation and persuasion skills and is adept at leading meetings and selling work internally and externally • The ACD is a leader that sets a positive tone and is a role model for others • Proven experience owning/leading/managing projects across portfolio on multiple brands ranging in scope, complexity and channel, and ability to create a cohesive brand experience • Mastery in concepting the big idea and pulling it through as a campaign across multiple channels • Effectively manages team and business in collaboration with the Creative Director • Mastery in defining brand voice and tone • Adaptability and ability to lead team in a new direction, initiating change • Proficient in providing feedback on copy to advance the work and deliver against expectations • Mastery in estimating hours on an individual or team level for various projects across the portfolio • Actively manages workloads and works with resourcing to ensure proper utilization and gather additional resources when necessary • Advanced understanding of business and communications strategy and how to leverage different channels to achieve those goals • Understands the importance of utilization and works hard to hit targets individually and for the extended team • Mastery of accessibility best practices and a commitment to apply these to our work • Creates an environment that rewards innovation • Growing understanding of each team member’s individual strengths (superpowers) and how best to leverage these talents to deliver the best work • Promotes a ‘roll-up your sleeves’ culture, and has a reputation of moving the work forward • Helps mentor and grow mid- to senior-level team members, elevating their craft and expanding their industry knowledge • Regularly leads client presentations, communicating an advanced understanding of strategy and how our creative will advance business goals • Is a go-to resource for new business efforts

• Lead our Copy and Graphics Teams • Ensure all creative output especially email and SMS is high quality, on-brand and performance-driven • Manage, guide, and develop both the Copywriting and Graphics teams through clear direction, mentorship and hiring support • Drive the creation of on-brand, high-converting Email and SMS content • Align copy and design efforts with client goals and strategy teams • Work with Account Managers to achieve client revenue and engagement targets • Address creative-related client concerns professionally and efficiently • Ensure all creative assets are mobile and dark mode friendly • Leverage Klaviyo features and apply basic HTML/CSS for email builds