Role Description We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of Agfa DR/ imaging products. - Drive customer satisfaction through the maintenance of Agfa DR support and x-ray room/imaging services offerings. - Consistently seek, suggest, and implement methods to improve systems and processes within the organization. Location: Remote – Orlando, FL What You'll Do: - Manage all AGFA imaging equipment in assigned territory, including timely troubleshooting and repair, preventative maintenance, and execution of field service bulletins. - Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits. - Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality, and design issues back to US DR product team. - Work directly with Project Management and Installation Team to plan, execute, and validate installations within assigned territory. - Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. - Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment). - Installation, remedial, and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. - Review DR/IMAGING equipment operational function with the customer to meet training obligations during installations. - Perform DR/IMAGING and x-ray room experience as required. - Provide immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. - Develop DR/x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel, and outside vendors and support teams. - Ensure maximum DR/IMAGING uptime, performance, and efficiency of all Agfa systems. - Install software, hardware, and execute performance analysis as needed for DR and imaging. - Define DR/IMAGING problems, verify defects in the system, then apply fix, circumvention, or other probable reconciliatory techniques. - Initiate and follow all issues DR/IMAGING escalation processes and keep the customer and management informed as to the status of the escalation. Qualifications - Bachelor’s Degree in a technology field. - MCSE, Network +, and CIIP Certifications are also a plus. - 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems. - Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology. - Some PACS, RIS, and EMR experience is desired. - Experience with electronic and electromechanical systems is required. - Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing. - Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting-edge new technologies. - Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems. - Excellent oral, written, and interpersonal communications skills. - Proven organizational and time management skills. - Demonstrated experience adapting to change and managing priorities. - Strong customer service skills in interacting with both internal and external customers. - Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams). - Excellent understanding of the technical services business, product launch process, and healthcare environment. - Must be eligible to travel overnight both within the US and Canada. - Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC). Benefits - Dynamic global organization with a history of innovation and strong product portfolio. - Challenging environment combined with a supportive management structure. - Career development and growth. - Competitive salary and benefit package. - Friendly work environment surrounded by dedicated and professional colleagues. Company Description At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems. • Maintain and submit technical records and documentation as per regulatory requirements. • Provide information from experiences in the field to colleagues in the office as well as updates to the database. • Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. • Provide input to Engineering and Manufacturing for upgrades to Affera products. • Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base. • Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions. • Investigate, analyze, and recognize trends in technical data as it relates to Affera products. • Participate in special projects as requested by the US Field Service Manager or designee. • Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

• Serves as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction • Diagnoses, troubleshoots and resolves technical/service issues • Instructs clients on proper usage and operation of equipment

Role Description - Perform all duties in accordance with JBT Marel safety policies and procedures while maintaining a safety-focused work mentality. - Performance maintenance and setup work on all JBT Marel products including, but not limited to, Powder Filling, Liquid Filling, Seaming, and Blending machinery. - Be able to use metric system using tape measure/tools to assemble equipment. - Set up and adjust machines in the field to equipment specifications. - Customer oriented with a positive/can do attitude. - Strong electromechanically inclined abilities to troubleshoot and repair machinery hydraulic, pneumatic, and electrical components. - Perform machine audits, repairs, and preventative scheduled maintenance. - Conduct inventory of new equipment prior to start of installation. - Install, commission, and set up JBT Marel filler/seamer products in customer facilities. - Diagnose problems, dismantle machines, replace defective parts, and reassemble machines. - Welding skills a plus. - Identify and articulate root cause problem statements while troubleshooting. - Safety conscious leader, with a proven track record on safety. - Changeover and setup change parts running clearance and timing. - Strong written and communication skills with ability to write detailed, technical reports. - Good interpersonal skills with a positive and professional attitude. - Must demonstrate participation, leadership, and commitment to the execution of JBT Marel strategies. - Cross training is an expectation and when applicable, provide training to customers and coworkers alike. Qualifications - 4-6 years of mechanical/electrical/controls experience OR field service experience including working knowledge of canning filler/seamer product lines. - Two-year technical school training or related field experience preferred. - Basic computer skills - including iPad and smart phone, use of email, Word, Excel, etc. - Travel includes nights and weekends and may fluctuate due to business need/priority. - Experience working on seamers, Blenders or Fillers, and Capping equipment preferred. - Manufacturing experience in food and beverage industry preferred. Benefits - JBT Marel offers benefits on day 1 of your employment, including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Company Description - Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. - A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. - JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. - We will not tolerate any form of discrimination against any employee or applicant for employment. - JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.