At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
Field Service Engineer
Location
United States + 1 moreAll locations: United States | Canada
Posted
72 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Engineer
AGFA
Role Description We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on-site support and maintenance of Agfa DR/ imaging products. - Drive customer satisfaction through the maintenance of Agfa DR support and x-ray room/imaging services offerings. - Consistently seek, suggest, and implement methods to improve systems and processes within the organization. Location: Remote – Orlando, FL What You'll Do: - Manage all AGFA imaging equipment in assigned territory, including timely troubleshooting and repair, preventative maintenance, and execution of field service bulletins. - Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits. - Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality, and design issues back to US DR product team. - Work directly with Project Management and Installation Team to plan, execute, and validate installations within assigned territory. - Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. - Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment). - Installation, remedial, and preventive maintenance of Agfa DR support and x-ray room experiences and other OEM products trained on. - Review DR/IMAGING equipment operational function with the customer to meet training obligations during installations. - Perform DR/IMAGING and x-ray room experience as required. - Provide immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction. - Develop DR/x-ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel, and outside vendors and support teams. - Ensure maximum DR/IMAGING uptime, performance, and efficiency of all Agfa systems. - Install software, hardware, and execute performance analysis as needed for DR and imaging. - Define DR/IMAGING problems, verify defects in the system, then apply fix, circumvention, or other probable reconciliatory techniques. - Initiate and follow all issues DR/IMAGING escalation processes and keep the customer and management informed as to the status of the escalation. Qualifications - Bachelor’s Degree in a technology field. - MCSE, Network +, and CIIP Certifications are also a plus. - 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems. - Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology. - Some PACS, RIS, and EMR experience is desired. - Experience with electronic and electromechanical systems is required. - Expert knowledge of DR support and x-ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing. - Previous DR support and x-ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting-edge new technologies. - Excellent computer skills including MS Office, Lotus Notes, and Internet-based knowledge management systems. - Excellent oral, written, and interpersonal communications skills. - Proven organizational and time management skills. - Demonstrated experience adapting to change and managing priorities. - Strong customer service skills in interacting with both internal and external customers. - Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams). - Excellent understanding of the technical services business, product launch process, and healthcare environment. - Must be eligible to travel overnight both within the US and Canada. - Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC). Benefits - Dynamic global organization with a history of innovation and strong product portfolio. - Challenging environment combined with a supportive management structure. - Career development and growth. - Competitive salary and benefit package. - Friendly work environment surrounded by dedicated and professional colleagues. Company Description At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
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