Role Description As a SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. In this customer-facing role, you will support implementations where Parloa’s conversational AI platform must work reliably with SAP data, processes, and integration constraints - from design through testing and go-live readiness. - Combine LLM and agent design (prompt engineering, conversational structure, quality, and operational readiness) with hands-on SAP integration literacy. - Design, prototype, validate, and refine conversational solutions and agent workflows that depend on SAP-backed use cases (e.g., order management, customer data, case management, and transactional queries). - Ensure the integration layer between Parloa and SAP is reflected accurately in agent behavior, tools, and guardrails. Areas of Ownership - Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. - Leverage knowledge of LLMs (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. - Simplify complex workflows and processes into digestible conversational components. - Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards. - Build and configure integrations between customers’ systems and Parloa’s platform. - Collaborate with Forward Deployed Engineers on complex or custom integration scenarios. - Identify and solve blockers together with other departments at Parloa and the customer. - Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions. - Document best practices, how-to guides, and product capabilities for internal and external audiences. Qualifications - 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development. - Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP. - Experience with conversational AI / contact center / CX technology in an SAP context. - Demonstrable SAP integration experience in live enterprise delivery contexts. - Solid understanding of SAP APIs and data access patterns across relevant surfaces. - Strong prompt engineering and LLM workflow design skills. - Analytical and structured communicator. - Proficiency with JSON/XML, API testing tools (e.g. Postman), and reading enterprise API documentation. Nice to Have - Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles. - Familiarity with cloud landing zones commonly paired with SAP integrations (e.g., Microsoft Azure). - Kubernetes concepts, and/or TypeScript/Node.js tooling for integration-heavy delivery. - Git-based collaboration and CI/CD exposure. How You Will Work With Parloa Teams You will work as a technical delivery partner alongside Forward Deployed Engineering (including SAP integration specialists) on shared technical outcomes. You are expected to work on integration mechanics where they directly impact agent quality. - Configure, test, and iterate integration-connected agent capabilities. - Escalate to deeper platform engineering when the problem crosses into core product/runtime ownership. Our Recruiting Process - Talent Acquisition - Hiring Manager - Technical & Expert Interview(s) - Bar Raiser Company Description Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers.