Role Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Supervisor to join our amazing culture. As a Service Supervisor for the Premium Service Center, you are a part of a dynamic team that allows you to grow as Convergint grows. - Maximize customer satisfaction by effectively executing all Convergint Technologies commitments on corrective maintenance and Customer Service Agreements (CSAs), and other service duties. - Manage resources, costs, safety, quality assurance, and customer satisfaction for the delivery and expansion of the existing service base. - Supervise Service Coordinators and Program Administrators in all aspects of service delivery. - Support the onboarding of new customers for the PSC, with financial impact measured in the growth and delivery of Service products in the local CTC market. - Perform other duties and responsibilities as requested or required. Qualifications - Leadership Orientation – Actively seeks ways to act as a role model, guide, develop, and mentor others within the department. - Advanced financial analytical skills including cost control (e.g. gross margin calculations). - Excellent Microsoft Outlook, Project, Excel, Word, and PowerPoint skills. - Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems). Requirements - Education: College degree, trade school, or equivalent experience. - Preferred Experience (but not required): - 3-5 years of field service, project management, or relevant engineering. - Previous supervisory experience. - Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare. Benefits - 10 Company Holidays and Paid Time Off starting at 13 days annually. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid parental leave.

Role Description Think Academy's Middle School Math Competition team is looking for a part-time, remote teaching assistant to provide in-class and after-class assistance to our AMC10 students. Teaching assistants will guide and encourage students to develop and fulfill their academic potential and develop profound problem-solving skills. - Keeping the class proceeding in an orderly fashion, answering any questions students might have, communicating to parents about any absences, and generally making the environment conducive to students' study. - Reminding students to submit homework, grading homework, guiding students to office hours, and helping answer questions students or parents might have. - Providing timely and constructive feedback on student assignments and performances to promote continuous improvement. - Helping to maintain our WeCom parent group throughout the semester. - Recording video explanations for homework problems. - Editing textbooks and other learning materials. Qualifications - Bachelor's degree in Mathematics, Education, or a related field. Advanced degrees such as Master's, or experience in AMC10 competition are highly preferred. - Fluent in both English and Chinese to communicate with team members and parents. - Passionate about education, willing to help students achieve their potential. - Responsible and responsive to facilitate remote work. - Weekend availability is required. - Excellent communication and interpersonal skills with the ability to effectively engage and motivate students. Benefits - Flexible remote work - Teaching Fee: $30/hour - Non-Teaching Fee: $16-20/hour; Includes class preparation and after-class services such as grading homework, replying to parent messages, periodically giving feedback, etc. - Commission: 15% Target Performance Bonus - CPT/OPT accepted

• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions • Troubleshoot account, billing, and technical issues related to the Epic platform • Escalate more complex issues to the appropriate internal teams with clear documentation and context • Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support • Follow established support workflows, quality standards, and response guidelines • Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements • Meet or exceed customer satisfaction and response time goals

• Deliver an exceptional experience for our customers by resolving issues efficiently. • Provide proactive support to ensure customers get the most value from our product. • Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty. • Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs. • Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.