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Case Manager – Global Ethics Office
Location
Ohio
Posted
114 days ago
Salary
$107.5K - $204.5K / year
Seniority
Lead
Job Description
Case Manager – Global Ethics Office
RTX
• Partner effectively with customers and key stakeholders, including Human Resources, Employee-Labor Relations, Legal Counsel, Global Security Services, Global Ethics & Compliance teams and others to ensure inquiries, concerns, consultations, investigation findings and follow-on actions are documented in appropriate tools and systems of record consistent with internal standards and with a clear focus on data integrity, a commitment to confidentiality and discretion, and a commitment to customer service. • Evaluate, triage, and refer/assign matters received through the Speak Up process, including through our various systems and tools • Manage and provide input on matters where appropriate consistent with organizational processes, goals, and values • Assist in the development, implementation, enhancement and maintenance of Case Management processes, harmonization efforts, standard work and other documentation • Promote knowledge and understanding of RTX and Raytheon policies and processes through coaching, presentations, and training • Perform other duties as assigned
Job Requirements
- Typically requires a University Degree or equivalent experience and a minimum of 8 years of Ethics and Compliance or investigations experience; or an Advanced Degree with a minimum of 5 years of experience
- A minimum of 4 years managing and documenting case files in a case management or other system of record and/or investigations experience including conducting interviews and other fact-finding, analyzing documents, and partnering and engaging with employees, stakeholders and cross-functional partners
- Proficiency with Compliance 360 or similar case management platforms and experience in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, OneNote, SharePoint, Teams
- Demonstrated ability to multi-task, manage multiple deadlines simultaneously, and provide guidance and practical solutions to cross-functional projects effectively and on time
- Ability to remain calm and composed under pressure, in a fast-paced environment of rapidly changing demands
- Exceptional consultative skills and high emotional intelligence, with the ability to handle highly sensitive and confidential matters with compassion and professionalism.
- Excellent interpersonal, verbal and written communication skills, with excellent judgement and professional maturity
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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