Blue Acorn iCi

• Maintain deep working knowledge of Adobe Experience Platform, including data ingestion, schemas, identity, governance, and activation • Apply hands-on expertise across RTCDP, CJA, and AJO to shape solution options and configuration approaches • Review Adobe product documentation, release notes, and roadmaps to stay current on evolving capabilities • Partner with Adobe product teams and internal experts to understand intended usage patterns and constraints • Translate platform capabilities into clear solution patterns, tradeoffs, and implementation guidance • Support pilots, proofs of concept, and test-and-learn initiatives by enabling and validating configurations • Identify dependencies, risks, and feasibility considerations to inform roadmap and prioritization discussions • Contribute platform-informed inputs to backlog refinement and adoption planning

• Design, implement, and maintain CI/CD pipelines and environment automation using Jenkins, GitHub Actions, Terraform, and Ansible • Manage and operate AEM as a Cloud Service environments including provisioning, configuration, deployment, and troubleshooting • Configure, monitor, and support Apache web servers and AEM Dispatcher setups • Build and manage containerized services using Docker and Kubernetes across development, staging, and production • Guide internal and external teams on performance optimization and operational best practices for AEM • Lead infrastructure builds for high-availability production environments on AWS, GCP, or Azure • Automate operational tasks and enhance deployment workflows using Bash, Python, and Groovy • Monitor site uptime and performance using tools like New Relic, Datadog, and Splunk • Maintain operational documentation including DR runbooks and infrastructure diagrams • Participate in incident response and on-call support rotation

• Design and develop scalable solutions using Adobe Experience Manager (AEM) across both frontend and backend layers • Build and integrate modern frontend applications using Next.js and JavaScript frameworks • Develop backend services and integrations using Node.js and Java • Work within AEM as a Cloud Service (AEMaaCS) and/or on-prem environments • Collaborate on CI/CD pipelines, cloud deployments, and DevOps best practices • Integrate AEM with third-party systems, APIs, and marketing technologies • Support content migrations, component development, and platform enhancements • Partner with stakeholders to translate business requirements into technical solutions • Ensure performance optimization, scalability, and code quality

• Develop and execute enterprise-wide AI adoption strategies across delivery, strategy, operations, and corporate functions. • Build practical adoption roadmaps with defined milestones, ownership, success metrics, and ongoing execution. • Identify barriers to AI adoption and implement targeted strategies that increase engagement and accelerate behavioral change. • Partner with business leaders to integrate AI-enabled workflows into existing business processes. • Collaborate with the Head of AI to develop communication strategies that promote awareness, education, and realistic expectations around AI capabilities. • Help define AI competencies across job families and align enablement programs with Blue Acorn iCi’s career architecture. • Design and deliver role-based training programs, workshops, office hours, and self-service learning resources tailored to technical and non-technical audiences. • Coordinate and support the organization’s AI Champions Program, building an internal network of advocates that drive adoption across teams. • Develop practical playbooks, prompt libraries, templates, and best practices based on real client engagements and internal delivery experiences. • Maintain current training materials as AI technologies, platforms, and best practices continue to evolve. • Partner with Talent Management to integrate AI learning into existing onboarding and professional development programs. • Define, track, and report on AI adoption metrics and business impact across the organization. • Measure improvements in productivity, delivery quality, operational efficiency, and other key business outcomes. • Partner with leadership to establish baseline metrics and demonstrate the value of AI investments. • Gather user feedback and leverage data to continuously improve training programs, communications, and enablement strategies. • Identify opportunities to expand successful AI initiatives while addressing areas of slower adoption. • Partner with delivery leaders, technology teams, operations, and executive leadership to ensure consistent AI adoption across the organization. • Serve as a trusted advisor on AI enablement, organizational readiness, and change management best practices. • Support internal AI initiatives, pilot programs, and strategic innovation efforts. • Assist with developing client-facing enablement offerings by transforming successful internal programs into reusable consulting assets. • Promote a culture of continuous learning, experimentation, and responsible AI adoption throughout the organization.

• Design, develop, and deploy production-ready AI agents and multi-agent systems that automate enterprise business workflows • Build reusable agent frameworks, orchestration patterns, and integration components that accelerate future client implementations • Own the full software development lifecycle from proof of concept through production deployment • Implement evaluation frameworks, guardrails, observability, and error handling for production AI systems • Stay current with emerging AI models, orchestration frameworks, and agent technologies, incorporating new capabilities where they provide measurable business value • Integrate AI agents with enterprise platforms through REST APIs, webhooks, OAuth2, and workflow automation technologies • Design scalable approval workflows, routing logic, notifications, and intelligent automation supporting enterprise marketing operations • Assess existing client workflows and identify opportunities to improve efficiency through intelligent automation • Design secure, scalable integrations capable of supporting enterprise production workloads • Develop reusable integration patterns that simplify future client implementations • Partner directly with client stakeholders to understand business processes and operational challenges • Identify and prioritize high-value automation opportunities that reduce manual effort and improve business outcomes • Rapidly prototype AI solutions, gather client feedback, and iterate toward production-ready implementations • Present technical recommendations and solution approaches to both technical and business audiences • Collaborate with architects, engineers, delivery managers, and consultants to deliver enterprise AI solutions • Participate in solution architecture discussions, technical discovery sessions, and implementation planning • Perform peer code reviews and promote engineering best practices across project teams • Mentor fellow engineers on emerging AI technologies and integration patterns • Support sales and solution teams by providing technical expertise during client pursuits, demonstrations, and solution estimation.

• Serve as the primary technical leader for enterprise digital experience and digital marketing initiatives. • Translate complex business requirements into scalable technical solutions. • Design and oversee enterprise-level Adobe Experience Cloud implementations and integrations. • Provide strategic guidance on platform capabilities, solution roadmaps, and implementation approaches. • Support project planning activities including scope definition, delivery estimations, resource allocation, and timeline development. • Act as a trusted advisor to technical, marketing, and executive stakeholders.

• Serve as a recognized authority in Adobe Workfront solutions and technologies • Gather and understand client business objectives, technical requirements, goals, and challenges • Educate clients on Adobe Workfront best practices and industry-specific methodologies • Evaluate solution designs and Workfront configurations to ensure implementation accuracy and alignment with recommended practices • Analyze complex project challenges, identify solution options, and facilitate recommendation discussions with clients and partners • Translate business requirements into architecture, design, and development activities utilizing Adobe Workfront solutions • Lead and support enterprise Workfront implementations, including workflow design and platform configuration • Provide guidance on project management methodologies including Waterfall, Scrum, Kanban, PMI, and hybrid approaches • Validate implementation approaches and recommend scalable solutions aligned with client objectives • Support data migration efforts from legacy tools and systems into Workfront • Ensure adherence to governance standards and platform best practices • Design, develop, and troubleshoot Workfront Fusion scenarios and automations • Configure modules, develop functions, and implement integration workflows • Integrate Workfront with enterprise systems including Creative Cloud, AEM Assets, Jira, Outlook, Salesforce, Slack, and other business applications • Manage a high-volume portfolio of client engagements while ensuring timely execution and quality delivery • Collaborate with marketers, analysts, developers, project teams, and business leaders • Facilitate technical discussions with both technical and non-technical stakeholders • Build credibility and trust through strong consulting, communication, and facilitation skills • Maintain accurate project records, workload estimates, and time tracking documentation • Create client-facing documentation, presentations, and recommendations using Microsoft Office tools

• Serve as a recognized authority in Adobe Experience Platform and integrated Adobe solutions following industry best practices and standards. • Act as a subject matter expert on Adobe Experience Platform, Adobe Analytics, Customer Journey Analytics (CJA), Adobe Target, and AEP RTCDP. • Gather and understand client business objectives, technical requirements, and key performance indicators. • Align technical recommendations with customer goals, business objectives, and implementation feasibility. • Translate business use cases into scalable solution designs while balancing campaign flexibility, reporting requirements, integration dependencies, and platform guardrails. • Document actionable recommendations to mitigate implementation risks and improve platform adoption. • Assess client technical environments and identify implementation gaps relative to business objectives. • Recommend and design best-practice solutions based on findings and platform capabilities. • Analyze complex technical issues, evaluate solution options, and facilitate customer discussions around recommended approaches. • Provide guidance on integration technologies and patterns, including REST APIs, webhooks, and interoperability across Adobe and non-Adobe systems. • Support solution troubleshooting and best-practice implementation across Adobe Analytics, CJA, Adobe Target, and AEP RTCDP. • Utilize Adobe Experience Platform Debugger, Assurance logging, and related tools to validate implementations and troubleshoot issues. • Interact regularly with clients, including marketers, analysts, developers, and executive stakeholders. • Manage multiple client engagements simultaneously while ensuring timely delivery and high-quality service. • Establish credibility and trust with clients and partners through strong communication and facilitation skills.

• Lead architecture, strategy, and delivery for Adobe Journey Optimizer B2B (AJO B2B) implementations. • Design scalable Buying Group, audience, account-based marketing, and lifecycle orchestration frameworks. • Develop solution architectures that align platform capabilities with business objectives and customer engagement strategies. • Provide architectural leadership across Adobe Journey Optimizer B2B, Adobe Experience Platform (AEP), Marketo, Salesforce, and related marketing technology ecosystems. • Translate business requirements into scalable technical solutions and implementation roadmaps. • Partner with business and technical stakeholders to align platform capabilities with organizational goals. • Facilitate discovery workshops, solution design sessions, roadmap development, and governance planning. • Serve as a trusted advisor to clients on B2B marketing transformation strategies and platform adoption. • Guide implementation teams through the delivery of AJO B2B solutions. • Establish implementation best practices, solution standards, and governance models to support long-term scalability.

• Develop and implement web applications using Adobe App Builder within the Workfront platform • Build and maintain web application extensions within or adjacent to Workfront • Utilize React, Node.js, and App Builder frameworks to create scalable and maintainable solutions • Partner with internal teams to identify and implement scalable extension patterns • Support rapid experimentation initiatives using Adobe App Builder • Pressure test initial business use cases and validate platform capabilities • Apply a fail-fast methodology to quickly assess solution viability and recommend next steps • Prototype and iterate on applications based on stakeholder feedback and business needs • Collaborate with business teams to gather requirements and understand operational challenges • Translate business needs into technical solutions and articulate recommendations to stakeholders • Support marketing operations and workflow automation initiatives where applicable • Help identify opportunities to improve processes through platform extensions and automation • Help define and maintain guardrails around customization and business requirements • Assist in filtering and prioritizing enhancement requests • Promote scalable development practices and platform governance standards • Maintain a structured approach to development, testing, documentation, and deployment