Blue Acorn iCi

• Administer and configure Adobe Workfront, including: Projects, tasks, templates, Custom forms, fields, statuses, Layouts and approval workflows • Manage and triage incoming support requests: Monitor support queues, Prioritize and resolve tickets within SLAs • Provide first-line support to users: Troubleshoot issues, Guide users on platform functionality and best practices • Maintain and manage: User access, roles, teams, and permissions Governance and platform standards • Perform routine platform maintenance: Health checks Release readiness support • Document: Configurations Support processes Known issues and resolutions • Collaborate with stakeholders to: Gather requirements Implement minor enhancements and configuration updates Escalate complex issues to senior admins or Adobe support when needed

• Design, develop, and execute performance test scripts using Apache JMeter for distributed e-commerce platform (Adobe Commerce) • Analyze application performance and identify bottlenecks across APIs, UI, and backend systems • Collaborate closely with developers, tech leads, and cross-functional teams • Provide expert recommendations on performance testing strategy • Support performance tuning efforts and validation of fixes • Maintain and improve existing test frameworks and scripts • Ensure secure handling of sensitive test data and credentials • Assist with other testing activities (functional, regression, etc.) during downtime

• Lead and manage the successful delivery and growth of existing client engagements. • Responsible for all facets of existing accounts to drive growth and ensure successful delivery of all client engagements. • Accountable for delivery quality, performance to budget and successful attainment of Customer business objectives / goals. • Own the revenue growth goals for existing accounts and manage client relationships as the primary point of contact. • Ensure the right team is identified, onboarded and successful in all engagements. • Work with other departments to ensure smooth and successful operations across the company as it pertains to delivery.

• Be a recognized authority in Marketo Engage and integrated Adobe solutions. • Act as a subject matter expert on the standard methodologies and best practices for B2B marketing automation. • Translate business use cases into scalable Marketo solution designs. • Review technical designs for alignment to KPIs, business objectives, and implementation feasibility. • Advise customers on architectural design development and B2B data models.

• Lead the design and development of scalable solutions within Adobe Experience Manager (AEM) • Act as a hands-on contributor (coding, reviewing, troubleshooting), not just oversight • Provide technical leadership and mentorship to AEM development teams • Own and guide AEM architecture decisions , including integrations and performance optimization • Collaborate across distributed/global teams • Ensure best practices across AEM development, deployment, and governance

• Support a Dallas-based Architecture group. • Translate business requirements into scalable enterprise solutions across digital self-service and customer ordering platforms. • Define end-to-end solution architecture leveraging Adobe Experience Cloud technologies. • Ensure alignment between business objectives, technical architecture, and platform capabilities. • Design solutions that support complex customer journeys, personalization, and data-driven engagement. • Support architecture across integrated systems including eCommerce, customer data platforms, and digital experience layers. • Guide decisions related to data flows, integrations, and system interoperability across the Adobe ecosystem. • Partner with cross-functional teams to ensure successful solution delivery. • Provide architectural guidance throughout the delivery lifecycle.

• Administer and configure Adobe Workfront, including: Projects, tasks, templates, Custom forms, fields, statuses, Layouts and approval workflows • Manage and triage incoming support requests: Monitor support queues, Prioritize and resolve tickets within SLAs, Provide first-line support to users • Maintain and manage: User access, roles, teams, and permissions, Governance and platform standards • Perform routine platform maintenance: Health checks, Release readiness support • Collaborate with stakeholders to: Gather requirements, Implement minor enhancements and configuration updates

• Leverage Adobe Target to optimize digital experiences and drive conversions. • Conduct website and app audits to identify opportunities for personalization and A/B testing. • Define clear objectives and success metrics for each campaign. • Implement Adobe Target tracking and configuration. • Create and manage audiences and segments based on customer behavior and attributes. • Develop and execute A/B tests, multivariate tests, and personalization campaigns. • Analyze campaign performance data to measure impact and identify areas for improvement. • Utilize Adobe Target's reporting and analytics capabilities to generate insights.

Position Overview The Senior RTCDP Technical Consultant is a hands-on expert in Adobe Real-Time Customer Data Platform (RTCDP). This role is responsible for designing, configuring, and validating the data and identity foundation that supports segmentation, activation, personalization, and downstream orchestration across AJO, Marketo, AEM, CJA, and external destinations. You will work closely with Enterprise Architects, AEP engineers, AJO/CJA consultants, and Adobe teams to bring enterprise CDP use cases to life. You will shape data models, identity strategies, ingestion pipelines, and activation workflows to ensure unified profiles and high-quality data powering customer experiences. Key Responsibilities RTCDP Implementation & Configuration - Configure RTCDP components including identity namespaces, datasets, schemas, and mapping workflows. - Implement batch and streaming ingestion pipelines using sources, connectors, and APIs. - Set up segment definitions, audience sharing, and activation readiness checks. - Validate the end-to-end flow from ingestion → profile → segmentation → activation. Identity & Profile Architecture - Design and implement identity stitching frameworks across CRM IDs, ECIDs, hashed emails, AAIDs, and other identifiers. - Configure identity graphs and verify stitching accuracy and profile completeness. - Troubleshoot identity-related issues including profile fragmentation, namespace conflicts, and match rate drops. Data Modeling & Governance - Map CRM, behavioral, transactional, and event data to XDM classes and field groups. - Implement governance, data minimization, and consent-related rules for activation. - Ensure data quality, deduplication, normalization, and schema consistency. Segmentation & Activation - Build RTCDP segments (rule-based, event-based, account-based, and streaming). - Configure and test activation destinations including: - Paid media - Email - Marketing automation - Cloud export destinations - Validate activation performance, latency, and audience accuracy. Cross-Solution Collaboration - Work with AEP Technical Consultants to align datasets, schemas, and identity requirements. - Partner with AJO Consultants to ensure journey triggers and decisioning rules receive accurate audience input. - Support CJA Consultants to align event and profile datasets for reporting. - Collaborate with Adobe and client architects to ensure system interoperability. Quality, Testing & Delivery - Evaluate ingestion success, data lineage, schema adherence, and governance compliance. - Conduct QA across segments, identities, profiles, and activation endpoints. - Identify risks tied to data completeness, identity match rates, or activation discrepancies. - Produce documentation, mappings, runbooks, and client-facing technical reports. Required Skills & Experience Platform Expertise - RTCDP (core) - AEP (schemas, datasets, identities, sources) - AJO (audience sharing + orchestration inputs) - CJA (dataset readiness for reporting) - Familiarity with AEM Assets where metadata-driven segmentation applies Data Expertise - Identity stitching - XDM schema mapping - Event-to-profile linkage - Governance and privacy rules - Batch and streaming ingestion pipelines Solution Expertise - Integration experience across CRM systems, ad platforms, Marketo, Workfront, ESPs, and web/mobile analytics - Experience with AEP Query Service and Data Distiller for audience analysis and enrichment Preferred Experience - Strong SQL and data troubleshooting skills - Experience with cloud platforms (Azure, AWS, GCP) - Experience in enterprise MarTech ecosystems - Strong client-facing and documentation experience About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Position Overview: Blue Acorn iCi is seeking a skilled Analytics Consultant who has a broad range of experience in the Adobe Suite (i.e. Adobe Analytics, Adobe Target) and Google Analytics (GA4). This key strategy position will be responsible for realizing digital channel strategy for our customers, uncover unique circumstances, provide guidance and prioritization of initiatives, and drive value as a trusted advisor to our current customer base and increase the customer experience. This role will be for a business-minded and data-driven consultant who can fuel our ability to provide data analysis, insight, and recommendations to our enterprise-level clients through implementation, configuration, and enablement of digital analytics and other Adobe solutions. Preferred Experience: - Deep Adobe Experience Cloud experience with heavy emphasis on Adobe Analytics, Adobe Target, CDP and Audience Manager - Extensive experience with Google Analytics (GA4) - Broad MarTech stack experience (Augmented Analytics, Digital Experience Analytics, Audience Intelligence Platforms, etc.) - Knowledge of modern Analytics best practices and trends - Experience running workshops to elicit requirements - Data analysis experience - Business consulting with an emphasis in the digital channel - Demonstrate ability to be a leader within a collaborative team environment - Pre-Sales experience supporting sales strategy evaluating the customer digital channel objectives - Comfortable creating resonating/boardroom ready presentations for executive (including client) leadership - Articulate and logically communicate with technical and non-technical audiences - Navigate digital marketing concepts and conversations - Capable of building and maintaining strong relationships with a diverse set of leadership - Enterprise account experience Functions and Responsibilities: - Enterprise client and partner leadership (above the project and program level) including Steering Committee representation - Responsible for identifying KPI’s, success factors and growing the business. - Accountable for discovering, sourcing and analyzing customer digital channel visions (how it would connect back to their experience within “Analytics” systems - Works with product teams to shape the strategy and capabilities for key digital consulting engagements, supporting the evolution of the product and delivery roadmap - Lead and co-deliver strategy consulting engagements (i.e. digital transformation, customer journey, digital marketing, etc.) - Establishes cross-functional operation. Builds support and alignment across a wide range of stakeholders, creates a strong network of relationships among peers, partners, decision makers and stakeholders - Anticipate problems and recommend innovative solutions. Attentive to client and project team needs - Advocate digital marketing education for the organization, promoting new technologies, digital marketing tactics and continually merge with Adobe Experience Cloud solutions About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.