Title: Collections Specialist Location: Remote, US Job Description: Full TimeClerical Requisition ID: 1727 Salary Range:$18.00 To $20.00 Hourly Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years. Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve. What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. What We Offer: - A collaborative and supportive work environment that values your ideas - Opportunities for professional development and career advancement - Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice - The chance to make an impact in the health information field every day Join us in shaping the future of release of information! Type of Role: FULL-TIME Job Summary: We are seeking a detail-oriented and motivated Collections Specialist to join our operations team. This position is responsible for monitoring accounts receivable, following up with customers/clients on overdue accounts, and ensuring timely payment of outstanding invoices. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to maintaining positive customer relationships while ensuring prompt payment. Duties include but are not limited to: - Contact customers via phone, email, and written communication to collect outstanding payments - Review aging reports and prioritize collection efforts based on account delinquency - Maintain accurate and up-to-date records of all collection activities - Resolve payment discrepancies and disputes in a professional manner - Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments - Recommend accounts for escalation or legal action when necessary - Prepare and send past-due notifications based on collection schedule - Meet or exceed collection goals and KPIs - Adhere to all applicable laws and regulations governing collection activities Requirements: - High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred - Strong negotiation and communication skills - Proficiency in Microsoft Office, particularly Excel - Excellent organizational and time management abilities - Ability to remain calm and professional in challenging situations - Experience in collections, accounts receivable, or a related field is a plus Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization

Title: Collections Representative Location: Chelmsford United States Job Description: This position follows a hybrid schedule with 2 in-office days per week. Our office is located at 228 Billerica Rd, Chelmsford, MA. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite. Primary Responsibilities: - Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions - Works toward monthly goals of customer service standards and patient financial collections - Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages - Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts - Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions - Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary - Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts - May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt - Handles and processes bankruptcy notifications and claims - Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts - Responds to patient billing inquiries sent via public web-site or e-mail - Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of experience working with third party billing practices - Knowledge of medical terminology - Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. Preferred Qualifications: - Experience with physician's billing - Knowledge of ICD-10, CPT-4 and HCPCS coding Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing - Proven ability to work in a fast paced environment and flexibility in adapting to changes in policies, regulations and procedures - Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications - Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED

Role Description The Collections Representative plays a key role in protecting organizational assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral when necessary. This role requires strict adherence to all regulatory requirements, including BSA/AML, Loan Policies, and Fair Lending guidelines. You will work directly with members, internal teams, and external agencies to resolve delinquencies and maintain account accuracy. Key Responsibilities - Monitor and manage daily Overdraft Privilege Program (ODP) reports. - Resolve internal and external ODP-related inquiries promptly. - Collaborate with members and Collections Agencies to set up Fresh Starts and maintain accounts. - Process charge-offs and escalate significant concerns to the Collections Manager. - Contact delinquent accounts via phone and mail to bring loans current. - Counsel members using organizational policies and the Fair Debt Collections Practices Act (FDCPA). - Analyze borrower financial situations to determine hardship modification options. - Collect on returned checks, delinquent property taxes, and negative share accounts. - Submit delinquency loan activity reports to the supervisor. - Work through the daily overdraft list and partner with customers on payment solutions. - Provide information on banking products and assist branches with account issue resolution. Qualifications - Minimum 1 year of banking collections experience, preferably in consumer lending. - Ability to work on a computer throughout the day. - Collections experience is required. Additional Skills & Qualifications - Previous banking or credit union experience. - Strong phone communication skills and comfort with direct conversations. - Ability to navigate computer systems and access customer accounts efficiently. - Must be willing to complete required assessments. Benefits - Competitive benefits including 401(k) match, pension plan, and comprehensive medical, pharmacy, vision, and dental coverage. - Affordable healthcare options. - Hybrid work schedule available after 6 months (alternating office/remote). - Upon conversion to full-time, employees receive 8 hours of PTO. Work Environment & Training - Standard schedule: 8:00 AM – 5:00 PM. - Contract-to-hire role with a 120-day initial contract. - Training held in Washington, DC, including: - One-day orientation - Seven-day new hire training program - Additional training as needed - Parking is not provided; however, Reston staff receive up to $15/day reimbursement for commuting during training. Job Type & Location This is a Contract to Hire position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $21.50 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 15, 2026.

Role Description The Head of Billing and Collections is responsible for overseeing the daily operations of the billing and collections department, ensuring accurate and timely submission of claims and invoices, managing revenue cycle processes, and leading a team to maximize collections. This leadership role focuses on reducing claim denials, managing payments per payer contracts, and optimizing cash collections in a high-volume setting. You will oversee a team of professionals dedicated to ensuring the efficient and effective delivery of patient support services and revenue cycle management. You will lead initiatives to optimize operations, drive continuous improvement, and ensure compliance with regulations while fostering a collaborative and high-performance environment. Key Responsibilities - Team Leadership & Management: Supervises billing and AR staff, assigning daily work, training new employees, and mentoring team members on billing techniques. - Workflow Optimization: Develops and implements policies, procedures, and best practices to improve billing efficiency and revenue integrity. - AR Management & Collections: Monitors AR aging reports to identify and resolve delinquent accounts, underpayments, and denials. - Claim Adjudication & Appeals: Manages the resolution of rejected claims, submits appeals for denied claims, and reconciles pharmacy payments. - Compliance & Auditing: Ensures compliance with HIPAA, state/federal regulations, and payer contracts (Medicare, Medicaid, commercial). - Reporting: Generates and analyzes financial reports, tracking key performance metrics for pharmacy leadership. - Communication: Serves as a liaison between the pharmacy staff, finance department, and insurance payers regarding billing issues. Key Performance Indicators (KPIs) - Reduced Days Sales Outstanding (DSO) in Accounts Receivable. - High first-pass claim acceptance rates. - Minimal write-offs and bad debt. - Improved denial resolution turnaround time. Qualifications - Experience: 10+ years overall billing, collection, and AR management, with 3 - 5+ years of experience in medical/pharmacy billing and team leadership. - Knowledge: Strong understanding of pharmacy adjudication systems and third-party payer rules. - Technical Skills: Proficiency in pharmacy management software, preferably Inmar, and Microsoft Excel. - Performance Management: Demonstrated track record of driving operational excellence and delivering high-quality results. - Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to lead in a fast-paced environment. Preferred Requirements - Bachelor’s degree in Business, Finance, or Healthcare Administration or related field. - Experience with 340B claims management. Benefits - Dental, vision, and multiple group medical plans to choose from. - 401(k) retirement savings plan. - Group life insurance, accidental death and dismemberment (AD&D) insurance. - Flexible spending account (FSA) and health savings account (HSA). - Commuter benefits. - Employer-paid short-term (STD) and long-term disability (LTD) insurance. - Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). - Flexible vacation time and accrued paid sick time. - 10 paid holidays, including 2 floating holidays for full-time non-exempt employees. - Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, and 4 weeks paid caregiver leave. - Monthly Lifestyle Spending Account allowance.