Role Description The Collections Representative plays a key role in protecting organizational assets by managing delinquent loan accounts, collecting overdue payments, and recovering collateral when necessary. This role requires strict adherence to all regulatory requirements, including BSA/AML, Loan Policies, and Fair Lending guidelines. You will work directly with members, internal teams, and external agencies to resolve delinquencies and maintain account accuracy. Key Responsibilities - Monitor and manage daily Overdraft Privilege Program (ODP) reports. - Resolve internal and external ODP-related inquiries promptly. - Collaborate with members and Collections Agencies to set up Fresh Starts and maintain accounts. - Process charge-offs and escalate significant concerns to the Collections Manager. - Contact delinquent accounts via phone and mail to bring loans current. - Counsel members using organizational policies and the Fair Debt Collections Practices Act (FDCPA). - Analyze borrower financial situations to determine hardship modification options. - Collect on returned checks, delinquent property taxes, and negative share accounts. - Submit delinquency loan activity reports to the supervisor. - Work through the daily overdraft list and partner with customers on payment solutions. - Provide information on banking products and assist branches with account issue resolution. Qualifications - Minimum 1 year of banking collections experience, preferably in consumer lending. - Ability to work on a computer throughout the day. - Collections experience is required. Additional Skills & Qualifications - Previous banking or credit union experience. - Strong phone communication skills and comfort with direct conversations. - Ability to navigate computer systems and access customer accounts efficiently. - Must be willing to complete required assessments. Benefits - Competitive benefits including 401(k) match, pension plan, and comprehensive medical, pharmacy, vision, and dental coverage. - Affordable healthcare options. - Hybrid work schedule available after 6 months (alternating office/remote). - Upon conversion to full-time, employees receive 8 hours of PTO. Work Environment & Training - Standard schedule: 8:00 AM – 5:00 PM. - Contract-to-hire role with a 120-day initial contract. - Training held in Washington, DC, including: - One-day orientation - Seven-day new hire training program - Additional training as needed - Parking is not provided; however, Reston staff receive up to $15/day reimbursement for commuting during training. Job Type & Location This is a Contract to Hire position based out of Atlanta, GA. Pay and Benefits The pay range for this position is $21.50 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 15, 2026.

Role Description The Head of Billing and Collections is responsible for overseeing the daily operations of the billing and collections department, ensuring accurate and timely submission of claims and invoices, managing revenue cycle processes, and leading a team to maximize collections. This leadership role focuses on reducing claim denials, managing payments per payer contracts, and optimizing cash collections in a high-volume setting. You will oversee a team of professionals dedicated to ensuring the efficient and effective delivery of patient support services and revenue cycle management. You will lead initiatives to optimize operations, drive continuous improvement, and ensure compliance with regulations while fostering a collaborative and high-performance environment. Key Responsibilities - Team Leadership & Management: Supervises billing and AR staff, assigning daily work, training new employees, and mentoring team members on billing techniques. - Workflow Optimization: Develops and implements policies, procedures, and best practices to improve billing efficiency and revenue integrity. - AR Management & Collections: Monitors AR aging reports to identify and resolve delinquent accounts, underpayments, and denials. - Claim Adjudication & Appeals: Manages the resolution of rejected claims, submits appeals for denied claims, and reconciles pharmacy payments. - Compliance & Auditing: Ensures compliance with HIPAA, state/federal regulations, and payer contracts (Medicare, Medicaid, commercial). - Reporting: Generates and analyzes financial reports, tracking key performance metrics for pharmacy leadership. - Communication: Serves as a liaison between the pharmacy staff, finance department, and insurance payers regarding billing issues. Key Performance Indicators (KPIs) - Reduced Days Sales Outstanding (DSO) in Accounts Receivable. - High first-pass claim acceptance rates. - Minimal write-offs and bad debt. - Improved denial resolution turnaround time. Qualifications - Experience: 10+ years overall billing, collection, and AR management, with 3 - 5+ years of experience in medical/pharmacy billing and team leadership. - Knowledge: Strong understanding of pharmacy adjudication systems and third-party payer rules. - Technical Skills: Proficiency in pharmacy management software, preferably Inmar, and Microsoft Excel. - Performance Management: Demonstrated track record of driving operational excellence and delivering high-quality results. - Soft Skills: Strong analytical, problem-solving, and communication skills, with the ability to lead in a fast-paced environment. Preferred Requirements - Bachelor’s degree in Business, Finance, or Healthcare Administration or related field. - Experience with 340B claims management. Benefits - Dental, vision, and multiple group medical plans to choose from. - 401(k) retirement savings plan. - Group life insurance, accidental death and dismemberment (AD&D) insurance. - Flexible spending account (FSA) and health savings account (HSA). - Commuter benefits. - Employer-paid short-term (STD) and long-term disability (LTD) insurance. - Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). - Flexible vacation time and accrued paid sick time. - 10 paid holidays, including 2 floating holidays for full-time non-exempt employees. - Eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, and 4 weeks paid caregiver leave. - Monthly Lifestyle Spending Account allowance.

• Execute and receive communications with Dealers, via phone, mail, chat, or e-mail, regarding statements, payment instructions, cancellation requests, missing equipment claims, participation chargebacks, unwinds, inquiries, and any other related items. • Maintain a clear understanding of other departments processes including Payments, Dealer Management, and Titles teams. • Supporting our dealer partners with customized solutions including the negotiating of settlements, payment plans and/or other arrangements. • Provide exceptional service while handling complaints, inquiries, and requests via incoming Dealer e-mails, phone calls, and chat. • Effectively handle difficult dealer conversations by utilizing conflict resolution techniques and word tracks. • Properly escalate complaints and issues from dealers and internal partners. • Analyze data and partner with administrators to ensure customer deficiency balances and refunds are properly collected and distributed to mitigate negative customer impact. • Build relationships with Dealerships and work closely with sales to support new business. • Work cohesively with Payment Services, Sales Partners, Dealer Management, Titles and other Santander teams to provide best in class service for our dealer customers, remain compliant and to mitigate potential customer harm. • Perform other tasks related to the SC receivables, including analyzing data on reports and spreadsheets, data entry or correction, and collaboration with other departments. • Properly document communication activity within the system of record. • Perform required functional processes in a timely manner, ensuring deadlines are met. • Special projects as assigned. • Other duties as assigned.

Location: Home United States Job Description: Work From Home Work From Home Work From Home, Indiana 46544 The Collections Specialist ensures accurate, compliant and timely follow up on all claims submitted to third party carriers/intermediaries and answers inquiries on a timely basis according to hospital policies. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT - Ensure follow-up of claims on a timely basis and adhere to contractually binding conditions. - Daily review denials and payment discrepancies identified on EOB, RA, or Payer Correspondence. - Identify trends of denials, provide documentation and data and offer suggestions for process improvement to resolve issues. - Review system work-list, report on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. - Document activity in an accurate and timely manner on the patient account. - Maintain follow up procedures and working relationships with departments such as HIM and/or Patient Access. - Verify newly received status information and update the patient account. - Ensure compliance with all state and federal billing regulations and report suspicious activities to the appropriate person. - Work with the department on process improvements to create efficiencies and achieve overall goals. QUALIFICATIONS - Preferred Associate's Degree - Required High School Diploma/GED - 2 years Patient Accounting, specifically billing, collections, customer service, or cash application Preferred - 1 year Working knowledge of Microsoft Office Applications, Medical and Managed Care Contract terminology, and demonstrated knowledge of Revenue Cycle procedures Preferred TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: Collections Specialist $15.50-$19.63 INCENTIVE: Not Applicable EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.