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Systems Engineer – Level II
Location
South Africa
Posted
19 days ago
Salary
0
Seniority
Senior
Job Description
Systems Engineer – Level II
Prime System Solutions
• Provide advanced technical support to clients, addressing complex hardware, software, and network issues. • Troubleshoot and resolve escalated incidents and service requests efficiently. • Reporting to a client site for support when needed. • Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability. • Implement and oversee routine maintenance tasks, updates, and system optimizations. • Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures. • Mentor and guide Level I engineers in troubleshooting and resolution processes. • Maintain comprehensive documentation of client environments, configurations, and support procedures. • Actively contribute to the development of the knowledge base and training materials. • Collaborate directly with clients to understand their technical needs and provide proactive solutions. • Communicate effectively with clients, providing status updates, technical information, and recommendations. • Perform any additional job duties as requested by management to contribute to the overall success of the organization. • Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps. • Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security. • Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies. • Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies. • Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues. • Create, update, and remove user accounts, including assigning licenses and configuring permissions.
Job Requirements
- 3+ years experience in a technical support role, preferably in a Managed Service Provider environment
- Experience troubleshooting complex M365 issues.
- Strong knowledge of Windows operating systems.
- M365 certification preferable Modern Workspace.
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