• Configure and maintain Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud environments • Build and manage custom objects, fields, record types, validation rules, page layouts, and automation workflows • Develop and maintain Salesforce Flows, Process Builder automations, and approval processes • Create reports, dashboards, and analytics to support sales leadership and operational decision-making • Manage user setup, profiles, roles, permission sets, and sharing rules • Maintain data integrity through deduplication, enrichment, data imports, and export operations • Support Salesforce integrations with third-party systems including ERP, marketing automation, and billing platforms • Coordinate Salesforce deployments, release management activities, and managed package updates • Troubleshoot application issues and provide end-user support across business teams • Partner with stakeholders to gather requirements and translate business processes into Salesforce solutions • Maintain system documentation including process flows, configuration guides, and data dictionaries

• Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud) • Gather requirements and feedback, design scalable best practice solutions, and manage the product road map • Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules • Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Sandbox environment management • Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience • Identify unused or underutilized platform features • Create a platform roadmap and define priorities by liaising with stakeholders • Own the communication of any platform changes to end users and stakeholders • Manage data to improve Salesforce data quality, implement rules and automation as needed • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer • General Application Support • Manage and address user support tickets • Monitor and improve user adoption • Create and conduct new user and ongoing user training • Responsible for technical documentation • Collaborate with and support integrated applications • Other duties as assigned

Role Description Serve as a senior system administrator for the Salesforce.com Revenue Cloud environment that includes CPQ and Billing. - Support all basic administrative functions including user account maintenance, reports and dashboards, validations, flows, and other routine tasks within Sales Cloud, Revenue Cloud and other managed packages. - Complete regular internal system audits and prepare for upgrades. - Coordinate the evaluation, scope and completion of new development requests. - Work with other members of the Salesforce administrator team to establish suitable processes to support administrative, development, and change management activities. - Work independently to maintain subject matter expertise with each new Salesforce.com release. - Engage with system users and business analysts to identify system enhancements and/or new applications to meet business needs. - Develop elegant, simple, and scalable solutions. - Perform extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology. Qualifications - Minimum three years of experience as a Salesforce.com administrator with Salesforce CPQ and Billing experience. - Familiarity with integrated ERP tools (i.e. Netsuite). - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. - Sales Cloud and Salesforce CPQ certifications preferred. - Excellent project management skills and a positive attitude. - Creative and analytical mindset with strong problem-solving skills. - Demonstrated ability to communicate effectively at all levels of the organization and to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs. Benefits - Competitive salaries and comprehensive benefits. - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance. - Paid holidays and sick time. - 401(k) with company match. - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options. - Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family. - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland. - Gym, cell phone, and internet reimbursement. - Free well-being apps such as Spring Health for Guardian are offered, as well as access to our Employee Assistance Program (EAP). - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more. - Your own Egnyte account with lifetime access. - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place. - One Medical virtual care, providing you with healthcare access across the country. Company Description Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.

• Actively participate in the proper configuration and utilization of the organization's CRM platform. • Be a subject matter expert ready to craft and develop solutions to ever-changing business needs • Create and maintain excellent documentation of processes and solutions. • Participate in team discussions centered on transforming business requirements into system improvements, using best practices, and identifying opportunities for additional improvements