Role Description The Lead Salesforce Administrator (Admin II) is responsible for the overall administration, optimization, and strategic evolution of a highly customized Salesforce platform, with a primary focus on Sales Cloud. This role serves as the primary owner of the Salesforce environment, driving scalable solutions, improving business processes, and ensuring platform stability across a complex ecosystem of integrations and third-party tools. This individual will act as a senior partner to Sales, Legal, Finance, and Operations, while also collaborating closely with Salesforce development resources. The ideal candidate brings deep expertise in Flow, strong experience in highly customized environments, and the ability to operate effectively within Agile delivery models. Responsibilities - Serve as the primary owner of the Salesforce platform, responsible for overall health, scalability, and performance - Define and enforce governance standards, including data integrity, security, and change management processes - Establish and manage a structured intake and prioritization process for Salesforce enhancements and support requests - Maintain and evolve a Salesforce roadmap aligned to business priorities - Architect and implement scalable solutions using Salesforce declarative tools, with a strong emphasis on Flow (Flow Builder) to drive modernization efforts - Lead the design of complex configurations, including custom objects, automation frameworks, and approval processes - Evaluate business requirements and determine the appropriate balance between declarative solutions and development - Participate in and help mature Agile processes, including backlog management, sprint planning, and release coordination - Ensure quality through structured testing strategies, including UAT and release validation - Partner with Sales and Legal to improve quote/contract lifecycle workflows and system integration points - Support and enhance CLM integrations and processes, including platforms such as Ironclad - Lead the management of third-party integrations including Outreach, ZoomInfo, Spekit, Ironclad, Dataloader.io, and S-Docs - Troubleshoot and resolve complex integration issues, coordinating with vendors and internal teams - Ensure integrations are scalable, reliable, and aligned with enterprise architecture standards - Define and maintain data management processes and reporting strategy, ensuring leadership has access to actionable insights - Establish data governance practices to ensure accuracy, consistency, and usability - Serve as a trusted advisor to business stakeholders, recommending solutions that drive efficiency and value - Lead user training, documentation, and adoption strategies to maximize platform utilization - Identify opportunities to improve automation, reduce manual effort, and increase scalability Qualifications - Bachelor’s degree or equivalent experience (preferred) - Salesforce Administrator Certification (required) - 5+ years of Salesforce administration experience, with increasing responsibility - Experience managing complex third-party integrations (Outreach, ZoomInfo, Spekit, Dataloader.io, S-Docs) - Advanced proficiency with Sales Cloud and Flow (Flow Builder), including complex automation design - Strong working knowledge of Agile methodologies - Experience using JIRA or similar tools for backlog and work management - Strong understanding of Salesforce data architecture and security model - Excellent communication skills with the ability to influence across technical and business teams Company Description Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.

Role Description We are seeking an experienced Salesforce Administrator to support the daily administration, enhancement, integration, and maintenance of an enterprise Salesforce environment. This role will play a key part in supporting business operations by managing Salesforce configurations, user administration, workflow monitoring, sandbox environments, and external system integrations. Key Responsibilities - Manage Salesforce user accounts, profiles, permission sets, and access controls - Create, modify, deactivate, and maintain users following security and governance best practices - Configure and manage Salesforce sandbox environments for development, testing, and QA purposes - Collaborate with development teams to promote code changes and updates across Salesforce environments - Monitor workflow queues, automation processes, and system performance to ensure operational efficiency - Troubleshoot and resolve workflow, automation, and system-related issues - Support and maintain integrations with external platforms including AWS Connect, ServiceNow, and Azure AD - Configure and maintain identity provider integrations with a strong focus on Azure AD and Single Sign-On (SSO) functionality - Ensure secure authentication and access management across integrated systems - Maintain Salesforce configurations, customizations, workflows, and documentation - Provide end-user support, troubleshooting, and training as needed - Collaborate with technical and business teams to support operational improvements and system enhancements - Ensure compliance with organizational security standards and governance policies Qualifications - Salesforce Certified Administrator certification (or equivalent Salesforce Administration certification) - 5+ years of experience as a Salesforce Administrator with strong expertise in day-to-day Salesforce administration and maintenance - Experience managing Salesforce users, profiles, roles, permission sets, and security settings - Strong experience with Salesforce workflows, automation processes, and troubleshooting - Experience with Salesforce sandbox management and environment administration - Strong understanding of Salesforce security and access management best practices - Excellent problem-solving, analytical, and troubleshooting abilities - Strong written and verbal communication skills Preferred Skills - Experience creating and managing Salesforce sandbox environments - Experience promoting code changes and deployments between Salesforce environments - Familiarity with external integrations including AWS Connect, ServiceNow, and Azure AD - Experience configuring and supporting Single Sign-On (SSO) and Identity Provider integrations - Knowledge of enterprise application integration and data synchronization practices Education - Bachelor’s Degree in Information Technology, Computer Science, or a related field Certificate - Salesforce Administrator Certification required - CJIS Certification will be required after onboarding (training provided by the State following successful background check completion)

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. • Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. • Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. • Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. • Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. • Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. • Create and maintain technical documentation for system configurations, release processes, and project deliverables. • Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. • Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

Role Description Pie Insurance is seeking a contract Salesforce System Administrator based in Brazil to join our agile Business Systems team. This individual will be a key technical contributor working within our Salesforce ecosystem, helping design, build, and maintain functionality that supports both pre-sales and post-sales operations — spanning marketing and campaign management through business development and policy writing to customer service, claims, and underwriting support. This is not a passive ticket-filling role. We need someone who can translate ambiguous business needs into well-structured system configurations — operating intelligently, thinking critically about how changes ripple across our platform, and communicating clearly with both technical and non-technical stakeholders. You are the translator between what the business is asking for and how it gets built. Salesforce is the core platform, and deep expertise there is non-negotiable. Familiarity with adjacent systems (such as financial or billing platforms) is a plus, but we expect Salesforce knowledge to be your foundation — you will have the opportunity to learn the rest of our ecosystem over time. Qualifications - 4+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud - Salesforce Certified Administrator (ADM201) - Strong written and verbal English communication skills; role requires regular cross-functional collaboration with U.S.-based stakeholders - Proven ability to work independently in a remote-first environment and operate effectively with ambiguity Requirements - Demonstrated ability to translate business requirements into Salesforce configurations — not just execute tickets, but articulate why one design or delivery approach is better than another Preferred - Advanced Admin (ADM211) or Platform App Builder certification — either will significantly strengthen your candidacy - Experience working with or alongside integrated platforms (billing, ERP, or financial systems) - Background in consulting or agency work (e.g., Big Four, boutique Salesforce partners) - Exposure to both pre-sales (marketing, campaigns, pipeline) and post-sales (service, support, operations) Salesforce use cases Benefits - This is a contract role. - The position is fully remote and based in Brazil. - Candidates must be authorized to work as contractors in Brazil.