ELB Learning

• Collaborate with stakeholders to design, develop, and update instructional content that supports training objectives. • Transform complex or technical content into clear, engaging, and visually polished learning experiences. • Design and develop instructional materials including ILT, VILT, eLearning (WBT), videos, and job aids. • Convert existing training content into updated, learner-friendly formats. • Apply strong technical writing and visual design principles to learning materials. • Work within established templates and style guidelines to ensure consistency and quality.

• Configure Epic modules (e.g., EpicCare Ambulatory, Inpatient, Orders, MyChart, Willow, Cadence) to align with clinical workflows • Develop and maintain Epic build documentation, including configuration specs, testing protocols, and change logs • Perform system, integration, and user acceptance testing for configuration updates • Troubleshoot and resolve Epic application issues, escalating to Epic technical services when needed • Support go-live activities and post-go-live stabilization efforts • Build and maintain reports and dashboards using tools such as Reporting Workbench, Radar, or Crystal Reports • Collaborate with clinical stakeholders to translate workflow requirements into system configurations • Manage system maintenance, including version upgrades and routine updates • Partner with training teams to support end-user enablement and documentation • Ensure compliance with healthcare regulations (HIPAA, CMS, Meaningful Use) within system configurations

• Assess organizational readiness for AI adoption across cultural, technical, and capability dimensions • Design and execute AI adoption strategies that address user resistance, workflow integration, and behavioral change • Develop role-specific enablement programs focused on practical AI application, not just tool functionality • Build AI governance frameworks, including responsible use policies, escalation paths, and human-in-the-loop protocols • Create and manage adoption dashboards tracking usage, proficiency, productivity impact, and business outcomes • Lead executive workshops on AI strategy, use case prioritization, and change leadership • Design communication strategies that address AI concerns, build trust, and encourage adoption • Partner with IT and data science teams to ensure AI solutions are deployed in ways that support real user adoption • Establish AI champion networks and peer learning communities to drive grassroots engagement • Identify automation opportunities and design human + AI workflows that optimize performance

• Configure SAP S/4HANA modules (e.g., Finance, Controlling, Materials Management, Sales & Distribution, Production Planning) to support business processes • Perform SAP Basis administration tasks, including user management, role assignments, transport management, and system monitoring • Execute system, integration, and user acceptance testing for configuration changes • Troubleshoot and resolve SAP application issues, coordinating with SAP support as needed • Support S/4HANA implementations, migrations, and upgrade initiatives • Develop and maintain reports, queries, and dashboards using SAP tools (e.g., Analytics Cloud, Fiori, ABAP) • Manage transport landscape and release management processes • Collaborate with business process owners to translate requirements into SAP configurations • Maintain system documentation, including configuration guides, authorization matrices, and change logs • Support training teams with SAP functional expertise and documentation

• Configure and maintain Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud environments • Build and manage custom objects, fields, record types, validation rules, page layouts, and automation workflows • Develop and maintain Salesforce Flows, Process Builder automations, and approval processes • Create reports, dashboards, and analytics to support sales leadership and operational decision-making • Manage user setup, profiles, roles, permission sets, and sharing rules • Maintain data integrity through deduplication, enrichment, data imports, and export operations • Support Salesforce integrations with third-party systems including ERP, marketing automation, and billing platforms • Coordinate Salesforce deployments, release management activities, and managed package updates • Troubleshoot application issues and provide end-user support across business teams • Partner with stakeholders to gather requirements and translate business processes into Salesforce solutions • Maintain system documentation including process flows, configuration guides, and data dictionaries

• Configure and maintain Workday HCM modules such as Core HR, Compensation, Benefits, Talent, and Recruiting, and/or Financials modules including General Ledger, Accounts Payable, and Procurement • Build and maintain Workday business processes, condition rules, notifications, and security configurations • Develop reports, dashboards, and analytics using Workday Report Writer, Calculated Fields, Composite Reports, and Prism Analytics • Support tenant configuration changes and deployment activities across Workday environments • Troubleshoot and support Workday integrations including EIBs, Core Connectors, and Workday Studio integrations • Support Workday semi-annual release updates, regression testing, feature evaluations, and adoption planning • Partner with HR and Finance stakeholders to translate business requirements into scalable Workday solutions • Manage Workday security roles, domains, and user access configurations • Maintain system documentation including configuration workbooks, testing scripts, SOPs, and training materials • Provide Tier 2/3 support for Workday application issues and end-user troubleshooting • Support implementation, enhancement, and post-production optimization initiatives.

• Configure and maintain HubSpot (Marketing Hub, Sales Hub, Service Hub, CMS Hub) and/or Dynamics 365 (Sales, Customer Service, Marketing) environments • Build and manage CRM workflows, automation sequences, lead routing, and pipeline configurations • Create and maintain custom properties, fields, forms, records, and segmentation structures • Develop CRM reports, dashboards, and analytics for business leaders and operational teams • Manage user setup, permissions, teams, roles, and access controls • Maintain CRM data quality through deduplication, list management, segmentation, and data governance processes • Support CRM integrations with ERP systems, marketing platforms, telephony systems, analytics tools, and other business applications • Configure marketing automation campaigns, lead scoring models, email workflows, and customer lifecycle automations • Execute platform updates, data migration activities, and import/export operations • Partner with stakeholders to gather business requirements and translate them into scalable CRM solutions • Troubleshoot system issues and provide end-user support across sales, marketing, and customer service teams • Maintain documentation including process flows, user guides, data dictionaries, and configuration records

• Configure and maintain ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog • Build and manage workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications • Configure forms, fields, tables, SLAs, CMDB relationships, and catalog items based on business requirements • Develop and maintain dashboards, reports, and performance analytics for IT leadership and operational teams • Manage user roles, groups, permissions, and security configurations within the platform • Support integrations between ServiceNow and third-party systems using REST/SOAP APIs, IntegrationHub, or middleware tools • Assist with platform upgrades, patching, release management, and regression testing activities • Troubleshoot platform issues and provide Tier 2/3 application support for ServiceNow users • Collaborate with IT, operations, and business stakeholders to gather requirements and translate them into scalable ServiceNow solutions • Maintain platform documentation including process flows, configuration guides, testing scripts, and knowledge articles • Support data imports, exports, transformation maps, and CMDB data management activities • Recommend platform improvements and automation opportunities to enhance service delivery and user experience.

• Configure and maintain Oracle Cloud ERP modules including Financials, Procurement, and Project Portfolio Management, and/or Oracle Cloud HCM modules such as Core HR, Payroll, and Talent Management • Support Oracle Health/Cerner environments including Cerner Millennium configuration, MPages development, and regulatory reporting support • Build and manage Oracle Cloud security configurations, roles, approval hierarchies, and data access controls • Develop reports, dashboards, and analytics using OTBI, BI Publisher (BIP), and Oracle Analytics Cloud • Execute configuration changes using Oracle Cloud sandbox and deployment processes • Support Oracle Cloud quarterly updates including feature analysis, regression testing, and adoption planning • Manage integrations and data migration activities using HCM Data Loader, FBDI, REST/SOAP APIs, or related integration tools • Partner with business and clinical stakeholders to translate operational requirements into scalable platform solutions • Troubleshoot and resolve platform issues, user support requests, and system performance concerns • Maintain system documentation including configuration workbooks, test scripts, process flows, and training materials • Support implementation, enhancement, and post-production optimization initiatives

• Define and evolve the global instructional design strategy • Lead, mentor, and develop a global team of LXDs • Serve as the final authority on instructional quality • Act as the executive-level partner for key clients • Establish and manage KPIs for quality, efficiency, client satisfaction, and team performance