• Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud) • Gather requirements and feedback, design scalable best practice solutions, and manage the product road map • Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules • Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Sandbox environment management • Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience • Identify unused or underutilized platform features • Create a platform roadmap and define priorities by liaising with stakeholders • Own the communication of any platform changes to end users and stakeholders • Manage data to improve Salesforce data quality, implement rules and automation as needed • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer • General Application Support • Manage and address user support tickets • Monitor and improve user adoption • Create and conduct new user and ongoing user training • Responsible for technical documentation • Collaborate with and support integrated applications • Other duties as assigned

Role Description Serve as a senior system administrator for the Salesforce.com Revenue Cloud environment that includes CPQ and Billing. - Support all basic administrative functions including user account maintenance, reports and dashboards, validations, flows, and other routine tasks within Sales Cloud, Revenue Cloud and other managed packages. - Complete regular internal system audits and prepare for upgrades. - Coordinate the evaluation, scope and completion of new development requests. - Work with other members of the Salesforce administrator team to establish suitable processes to support administrative, development, and change management activities. - Work independently to maintain subject matter expertise with each new Salesforce.com release. - Engage with system users and business analysts to identify system enhancements and/or new applications to meet business needs. - Develop elegant, simple, and scalable solutions. - Perform extensive system testing to ensure that the systems work efficiently and are developed following the applicable development methodology. Qualifications - Minimum three years of experience as a Salesforce.com administrator with Salesforce CPQ and Billing experience. - Familiarity with integrated ERP tools (i.e. Netsuite). - Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards. - Sales Cloud and Salesforce CPQ certifications preferred. - Excellent project management skills and a positive attitude. - Creative and analytical mindset with strong problem-solving skills. - Demonstrated ability to communicate effectively at all levels of the organization and to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs. Benefits - Competitive salaries and comprehensive benefits. - Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance. - Paid holidays and sick time. - 401(k) with company match. - Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options. - Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family. - Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland. - Gym, cell phone, and internet reimbursement. - Free well-being apps such as Spring Health for Guardian are offered, as well as access to our Employee Assistance Program (EAP). - Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more. - Your own Egnyte account with lifetime access. - HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place. - One Medical virtual care, providing you with healthcare access across the country. Company Description Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere.

• Actively participate in the proper configuration and utilization of the organization's CRM platform. • Be a subject matter expert ready to craft and develop solutions to ever-changing business needs • Create and maintain excellent documentation of processes and solutions. • Participate in team discussions centered on transforming business requirements into system improvements, using best practices, and identifying opportunities for additional improvements

Role Description The Lead Salesforce Administrator (Admin II) is responsible for the overall administration, optimization, and strategic evolution of a highly customized Salesforce platform, with a primary focus on Sales Cloud. This role serves as the primary owner of the Salesforce environment, driving scalable solutions, improving business processes, and ensuring platform stability across a complex ecosystem of integrations and third-party tools. This individual will act as a senior partner to Sales, Legal, Finance, and Operations, while also collaborating closely with Salesforce development resources. The ideal candidate brings deep expertise in Flow, strong experience in highly customized environments, and the ability to operate effectively within Agile delivery models. Responsibilities - Serve as the primary owner of the Salesforce platform, responsible for overall health, scalability, and performance - Define and enforce governance standards, including data integrity, security, and change management processes - Establish and manage a structured intake and prioritization process for Salesforce enhancements and support requests - Maintain and evolve a Salesforce roadmap aligned to business priorities - Architect and implement scalable solutions using Salesforce declarative tools, with a strong emphasis on Flow (Flow Builder) to drive modernization efforts - Lead the design of complex configurations, including custom objects, automation frameworks, and approval processes - Evaluate business requirements and determine the appropriate balance between declarative solutions and development - Participate in and help mature Agile processes, including backlog management, sprint planning, and release coordination - Ensure quality through structured testing strategies, including UAT and release validation - Partner with Sales and Legal to improve quote/contract lifecycle workflows and system integration points - Support and enhance CLM integrations and processes, including platforms such as Ironclad - Lead the management of third-party integrations including Outreach, ZoomInfo, Spekit, Ironclad, Dataloader.io, and S-Docs - Troubleshoot and resolve complex integration issues, coordinating with vendors and internal teams - Ensure integrations are scalable, reliable, and aligned with enterprise architecture standards - Define and maintain data management processes and reporting strategy, ensuring leadership has access to actionable insights - Establish data governance practices to ensure accuracy, consistency, and usability - Serve as a trusted advisor to business stakeholders, recommending solutions that drive efficiency and value - Lead user training, documentation, and adoption strategies to maximize platform utilization - Identify opportunities to improve automation, reduce manual effort, and increase scalability Qualifications - Bachelor’s degree or equivalent experience (preferred) - Salesforce Administrator Certification (required) - 5+ years of Salesforce administration experience, with increasing responsibility - Experience managing complex third-party integrations (Outreach, ZoomInfo, Spekit, Dataloader.io, S-Docs) - Advanced proficiency with Sales Cloud and Flow (Flow Builder), including complex automation design - Strong working knowledge of Agile methodologies - Experience using JIRA or similar tools for backlog and work management - Strong understanding of Salesforce data architecture and security model - Excellent communication skills with the ability to influence across technical and business teams Company Description Performing over 80 million utility locates annually, USIC is the most trusted name in underground utility damage prevention and protection. USIC provides a full suite of public and private utility services throughout the United States, with advanced offerings and superior technology to meet every underground utility damage prevention and protection need. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.