Role Description Under the supervision of the Service Hub Team Lead, and within Service Hub standard operating procedures, the Service Hub Associate furthers NIA’s initiative by providing specific support to the Underwriting department throughout different stages of the policy life cycle. The responsibilities listed below represent the knowledge, skills, and/or abilities required. Key Responsibilities - Customer Service: - A personal commitment to providing Inspired Service in every internal and external engagement while working in accordance with NIA’s and the Service Hub’s standard operating procedures. - Processing & Escalation: - Process policy change endorsements within your individual authority and escalate to appropriate parties when necessary. - Effectively communicate company standards, mission, underwriting guidelines, and requirements to brokers when necessary. - Monitor service level agreements (SLA) and take appropriate action to meet SLA. - File/Document Management: - Verify information included with submissions and policy change requests. - Timely completion of post-bind file management. - Other Tasks/Projects: - Any additional tasks and projects as requested by management based on business needs. General Customer Support Responsibilities - Inquiry Management: - Respond to customer inquiries including but not limited to general inquiries. - Process customer administrative updates (e.g., contact changes, mergers/acquisitions, etc.). - Assist with navigating and using the NIA public website, NIA Member Portal, and NIA Broker Portal. - Set-up or assist with digital document delivery (aka electronic policy delivery to broker agency management system). - Ticket/Case Management: - Log, track, prioritize, and update service requests in a ticketing/case management system to ensure timely resolution. - Data Entry: - New Business and Renewal submission intake. - Support & Escalation: - Handle all matters within the scope of the Service Hub Specialist and properly route all other requests to the appropriate NIA staff member. - Identify and escalate complex or recurring issues to a manager or specialized unit/other department. Qualifications - Excellent verbal and written communication skills. - Knowledge of Commercial Property and Casualty lines of coverage pertaining to rating, coverages, and exposures. - MS Office Suite experience required. - Understanding and knowledge of cloud-based file management systems is preferred. - Experience with a customer relationship manager, case management system, ticketing system, or insurance management software preferred. - Organized self-starter able to work independently. - Empathetic and patient with strong problem-solving abilities, particularly when dealing with frustrated or stressed customers. Requirements - 1 to 3 years of Commercial Property & Casualty insurance coverage experience required. - High school diploma or equivalent required. - CISR designation, AIS designation, or completed introductory insurance coursework preferred. Location - Remote, hybrid, or onsite. Compensation The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the location, skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for additional incentive compensation upon achievement of individual and company goals.

• Define and lead the technical and architectural vision for our core platform. • Drive AI and machine learning initiatives that power automation, compliance, and data intelligence. • Embed DevSecOps and security-first principles throughout our software delivery lifecycle. • Design scalable, resilient, and cloud-native systems that support our global operations. • Mentor senior engineers, cooperate with Engineering managers, and guide teams toward engineering excellence. • Collaborate with Product, Data, and AI teams to deliver intelligent, secure, and high-performing solutions.

Role Description At REAL, we're pioneering the fusion of AI technology with corporate real estate, setting new standards for strategic innovation in the industry. As part of our commitment to excellence and growth, we are seeking a Full Stack Developer. This role is not just about coding; it's about growing. You will develop end-to-end features and help shape our product architecture. Ideal candidates are those looking to elevate their careers and innovate in the AI and Real Estate technologies space. - Develop and maintain comprehensive features using AWS CDK, Node.js (Typescript), Python, Angular (Typescript), and Postgres - Write clean, maintainable code: Adhere to coding best practices and actively participate in code reviews. - Implement UI/UX designs: Transform design mockups and wireframes into functional interfaces that align with our brand and style guidelines. - Debugging and troubleshooting: Identify and resolve bugs or performance issues within the application. - Contribute to architectural and system design discussions, ensuring scalability and robustness Qualifications - 4+ years as a Full Stack Engineer with a strong command of our tech stack. Angular and Node.js (NestJS) are a must, Python knowledge is a plus. - Ability to design responsive layouts that function effectively across a range of devices and screen sizes - Familiarity with version control systems, specifically Git, and experience with collaborative workflows - Knowledge of web performance optimization, including best practices for enhancing web applications. - Exceptional problem-solving skills and a commitment to innovation Benefits - An exciting chance to lead the way in AI and technology breakthroughs - A thrilling and influential position in a rapidly expanding startup that is revolutionizing the corporate real estate industry - Numerous possibilities for personal and professional development

Role Description We are seeking Graduate Software Engineers across LATAM to join our Early Careers program starting Summer 2026. This is an opportunity for recent graduates to begin their careers in software engineering while contributing to real production systems and learning modern software development practices in a collaborative, global environment. You will be part of a structured graduate program designed to accelerate your technical growth and expose you to all stages of the software development lifecycle. What You’ll Do - Work across the full software development lifecycle: analysis, design, development, testing, deployment, and support - Develop and maintain applications and services using modern engineering practices - Build and integrate REST APIs and microservices - Work with SQL and NoSQL databases to store, query, and optimize data - Contribute to scalable backend systems and cloud-based infrastructure - Write clean, maintainable, and well-tested code - Participate in code reviews and agile development processes - Support production systems and help troubleshoot technical issues - Collaborate with engineers, product teams, and stakeholders across regions What You’ll Gain - Structured graduate training and onboarding program - Mentorship from senior engineers and technical leaders - Hands-on experience with real-world production systems - Opportunity to grow into backend, full-stack, platform, or data engineering roles - Regional LATAM cohort experience with global collaboration exposure Qualifications - Graduating in 2026 with a Bachelor’s or Master’s degree in Computer Science, Software Engineering, Computer Engineering, or related field - Strong programming skills in at least one language (e.g., Java, Python, C++, or C#) - Good understanding of data structures, algorithms, and object-oriented programming - Willingness to learn new technologies, especially Java and enterprise systems - Basic knowledge of web technologies (HTML, CSS, JavaScript) is a plus - Exposure to APIs, databases, or cloud platforms is beneficial - Strong problem-solving skills and attention to detail - Ability to work collaboratively in a team environment across LATAM - Good communication skills in English (Spanish and/or Portuguese is a plus) Nice to Have - Exposure to Docker, CI/CD pipelines, or version control tools (Git/Bitbucket) - Understanding of microservices architecture - Experience with Unix/Linux environments and shell scripting - Interest in data, AI, or large-scale distributed systems - Internship or project experience in software development Benefits - Opportunities to learn and develop every day through a wide range of programs - Internal digital platforms that promote self-learning - Development programs according to Leadership skills - Specialized training according to the role - Learning experiences with internal and external providers - Recognition programs for seniority, behavior, leadership, moments of life, among others - Financial wellness programs that will help you reach your goals in all stages of life - A flexibility program that will allow you to balance your personal and work life - Family benefits such as WellnessLine, Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life Application Submission Application Submission deadline: May 15, 2026 Submit your application through our official career site: https://www.myrrsgroup.org/careers/ Additional Information RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.