• Lead & Manage a Global Billing Team • Directly manage and develop a globally distributed team of billing analysts across multiple regions (U.S., Poland, and future international locations) • Establish clear expectations, accountability, and performance standards across time zones • Allocate and reallocate work across billing cycles to ensure coverage, accuracy, and on-time execution • Build a resilient operating model through cross-training, documented ownership, and succession planning • Coach team members to exercise judgment, escalate appropriately, and continuously improve how work gets done • Own Global Billing Operations • Own the end-to-end billing process across all billing streams, including: New deals, Renewals, Usage-based and overage billing, Mid-month and month-end billing, Cancellations and credits • Ensure invoices are generated accurately, on time, and in accordance with contract terms and established billing policies • Maintain and evolve billing documentation, playbooks, and checklists to support consistent execution at scale • Drive continuous improvement across billing workflows, data quality, and system utilization • Billing Intake, Prioritization & SLA Ownership • Own the billing intake and triage process, including the shared billing inbox and inquiry tracking mechanisms • Ensure billing inquiries and requests are prioritized appropriately and resolved within defined SLAs • Enforce clear scope boundaries by quickly rejecting or rerouting out-of-scope requests • Balance recurring billing cycles with ad hoc requests without compromising accuracy or deadlines • Partner with Revenue Accounting & Support Forecasting • Work in close partnership with the Senior Revenue Accountant to ensure billing execution aligns with revenue recognition requirements • Serve as the first line of resolution for billing-to-revenue discrepancies and execution issues • Support ad hoc billing inputs and analysis required for cash forecasting, including timely and accurate data to support Finance and FP&A needs • Escalate revenue-impacting issues with clear context and recommended paths forward • Drive Change, Automation & AI Adoption • Actively assess existing billing processes and identify opportunities to simplify, automate, or redesign workflows • Champion the use of automation and emerging technologies, including AI-enabled tools, to reduce manual effort, improve accuracy, and increase throughput • Partner with Business Systems and Finance leadership to pilot and implement new tools or approaches that modernize billing operations • Encourage a culture of continuous improvement, experimentation, and thoughtful disruption of legacy processes • Cross-Functional & Systems Collaboration • Partner with Business Systems on billing system enhancements, integrations, and quote-to-cash initiatives • Coordinate with Accounts Receivable to reduce billing disputes and downstream cash collection issues • Collaborate with Sales, Customer Success, Legal, and FP&A to clarify billing execution requirements and support business needs • Participate in strategic projects related to system implementations, process redesign, and operational scaling • Governance, Controls & Reporting • Ensure billing processes comply with internal controls, accounting policies, and audit requirements • Support internal and external audits related to billing by providing documentation, explanations, and process clarity • Monitor billing accuracy, rework, and recurring issues, and drive corrective actions

Responsibilities: Applies basic and advanced accounting skills to perform a variety of routine and non-routine tasks involving the processing and reconciliations of both billed and unbilled receivables, and billing. Must be effective in working with other departments to resolve billing issues. Prepare billing analysis and reconciliations. Handles overdue receivable collections. Checks work to ensure quality control. Prepares reports for the Project Director. Executes accounting tasks in adherence to established controls/procedures. Performs other client accounting related tasks as assigned. Provides superior customer service. Basic Qualifications:

• Analyze contracts with customers to ensure proper NetSuite customer billing setup and identify pertinent information to account for revenue transactions consistent with the Company’s existing revenue recognition policy and US GAAP, ensuring accurate and timely processing and review based on month-end close and other internal deadlines • Process transactions related to new contract setup, contract amendments, terminations, and credit memos in NetSuite, ensuring timely processing based internal deadlines • Own the processing of our monthly invoicing of variable revenue contracts, collaborating with Engineering to ensure correct flow of activity and investigating areas of improvement • Investigate and resolve invoicing issues and billing questions directly with customers and collaborating with internal stakeholders as appropriate (account management, legal, sales, accounts receivable, etc) • Participate in the month-end close procedures, including preparing journal entries related to revenue, account reconciliations and schedules • Assist in the preparation of quarterly and year-end schedules to support financial statement audits • Complete ad hoc reporting and additional project requests as assigned by managers

• Performs patient registration and follow-up on insurance billing and collection activities • Verifies accuracy and completeness of insurance records and claims • Makes collection calls to insurance companies and patients • Reviews remittance advises for rejection and accuracy of payment amounts • Contacts insurance companies regarding posting payments and collection agencies regarding payment reports • Supports customer service unit in answering billing and collection questions • Acts as back-up support for Accounts Receivable staff during peak times