• Performs patient registration and follow-up on insurance billing and collection activities • Verifies accuracy and completeness of insurance records and claims • Makes collection calls to insurance companies and patients • Reviews remittance advises for rejection and accuracy of payment amounts • Contacts insurance companies regarding posting payments and collection agencies regarding payment reports • Supports customer service unit in answering billing and collection questions • Acts as back-up support for Accounts Receivable staff during peak times

• Verify insurance coverage and ensure accurate loading of insurance information for billing purposes • Submit claims to our billing partner • Create invoices for case rates and other billing scenarios as needed • Perform front-end edits on patient demographics, correcting information such as date of birth, addresses, and member IDs • Conduct claim audits and reconciliations to ensure all services are accounted for and billed correctly • Research uninsured and unknown insurance cases to identify potential coverage • Assist in the implementation and testing of billing automation processes • Perform ongoing audits of billing automations to ensure accuracy and efficiency • Serve as a liaison with Operations, identifying opportunities for improvement in front-end data collection • Serve as a SME (Subject Matter Expert) for Navigators on insurance-related questions

• Research and analyze billing-related issues, providing daily support to internal and external customers as required based on the assigned portfolio of accounts. • Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems. • Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. • Manage electronic invoicing processes and analyze invoicing files and data. • Prepare, maintain, and distribute billing reports as required. • Maintain consistent, prompt, and accurate service levels to promote a world-class customer experience. • Provide ideas and leadership to address future requirements within the customer portfolio, striving to uncover opportunities for synergizing collective efforts across billing and GBS tasks, including miscellaneous billing projects/responsibilities as assigned by management.

About Wisdom Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line. Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. We are a fully distributed, remote-first team with employees across the US. About The Role Our Insurance Billing Specialists focus on keeping insurance billing moving by submitting claims, posting dental insurance payments, and working insurance aging reports for our customers. This work is at the heart of Wisdom’s service offerings, and is a large part of what allows us to provide outstanding services to the dental offices we serve. As an Insurance Billing Specialist, you’ll: Prepare and submit dental insurance claims promptly and accurately, following up as necessary to ensure prompt payment and resolve any issues or discrepancies with insurance companies Post insurance payments and adjustments to patient accounts, reconciling insurance payments with the PMS and investigating any discrepancies Monitor and manage accounts receivable, ensuring timely collection of outstanding insurance balances and running regular reports on AR to identify trends and areas for improvement Partner directly with offices and insurance companies, acting as their primary point of contact for any insurance-related inquiries and regularly communicating challenges and successes Coordinate with dental offices to ensure accurate coding and documentation for all insurance claims Why Wisdom? Work remotely alongside a fully remote team that knows how to get stuff done, without the pain and drama of in-office work. Flexible hours Support and inclusion no matter your background. Whether you’re a seasoned remote biller or you’re testing the waters for the first time, we’ll set you up with the tools, training, and community support you need to succeed at Wisdom. A better experience for billers. We’re building tools and leveraging technology to save you time and let you focus on earning more, faster. We’d Love to Hear From You If You Have At least 5 years of experience in dental insurance claim submission, claim posting, and AR management Must have a minimum of 8 hours per week of availability during standard business hours (Monday–Friday, 8am–5pm CST)