• Help define and manage one or more ITIL process areas—such as Incident Management, Service Level Management, Change Management, Configuration Management, or other IT enterprise processes • Support for the Epic Data Courier application and become a Data Courier Administrator • Assist caregivers with system changes, troubleshoot issues, and review related processes to ensure efficiency and compliance • Define current state processes in areas where process is vague, weak, or undocumented • Document future state processes or next iterations of current processes • Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies • Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture • Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program • Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improve IT process principles

• Implement Global Change Coordination process via corporately mandated change coordination tools. • Support change coordination meetings and process. • Enforce change coordination process. • Hold business owners accountable for delivering their inputs/deliverables/approvals. • Alert about late tasks to business owners with due dates. • Facilitate (and document) change timing agreement between suppliers, Engineering, Finance, Manufacturing, and Program coordination. • Own timing of change control steps, inputs, and approvals in line with agreed program/change timing. • Schedule all change coordination tasks to achieve overall change approval/release timing.

• Support Army Training SME capabilities with expertise in simulation tools supporting Army Mission Training Complexes (MTCs) • Perform analytical tasks regarding assessments of current models and simulations; system and database maintenance; hardware and software configuration in support of operational use • Compile and analyze observations with customer generated feedback • Resolve technical and non-technical issues through interaction and communication with other team members • Integrate training systems to meet customer requirements • Integrate new Army simulations to meet commanders training objectives • Collaborate with team members during capture and solution working groups • Support the technical Solution Architect in developing staffing and technical solutions • Support Proposal Technical Writing as assigned • Support Bottom-Up analysis in support of staffing and technical solutions • Participate in Special Projects as required

• Partner with Operations & Program Office functional teams to influence decisions to successfully execute production, development, and depot contracts • Oversee financials for multiple programs in a portfolio area • Program start up, maintenance & support including intercompany transfers processing, project setup, and NWA management • Earned Value Management cost/schedule control • Prepare weekly & monthly reports to include LRE development & financial variance analysis • Assist IPT with the coordination, development, and delivery of monthly financial forecasts • Preparation and Analysis of Quarterly EACs including cost analysis, risks, and opportunities • Interface with multiple cross-functional teammates & internal customers at different locations and time zones