• Partner with Operations & Program Office functional teams to influence decisions to successfully execute production, development, and depot contracts • Oversee financials for multiple programs in a portfolio area • Program start up, maintenance & support including intercompany transfers processing, project setup, and NWA management • Earned Value Management cost/schedule control • Prepare weekly & monthly reports to include LRE development & financial variance analysis • Assist IPT with the coordination, development, and delivery of monthly financial forecasts • Preparation and Analysis of Quarterly EACs including cost analysis, risks, and opportunities • Interface with multiple cross-functional teammates & internal customers at different locations and time zones

• Analyze incoming business issues and incidents, prioritize them by impact, and escalate as necessary. • Collaborate with cross-functional teams to gather relevant information and determine the root cause of business issues. • Serve as the conduit between operations and product, the engineering team, and external vendors. • Function as an internal liaison between operations, product, and engineering for maintenance-related issues. • Identify workarounds, temporary solutions, or mitigation measures where possible. • Manage day-to-day responsibilities of triage, monitor bug ticket status, and identify and resolve impediments for bug tickets. • Ensure team members maintain a high standard of quality in issue write-ups and stakeholder communications. • Create and execute onboarding plans to train new staff, identify knowledge gaps, and provide refresher training for new and existing team members. • Assist team members and colleagues by reviewing bug release-note write-ups before publication. • Help develop and maintain a triage process to ensure consistent and efficient handling of business incidents. • Identify trends and recurring issues through data analysis, proactively address potential business disruptions, and present findings to stakeholders.

• Provide system configuration for managed care payment systems (QNXT) • Ensure system configuration consistency across core applications • Participate in vendor management discipline • Assist IS leadership in governance and monitor applications • Collaborate with stakeholders to resolve software functionality issues • Conduct advanced research on software enhancements • Develop and maintain systems and users documentation • Administer user security access for software applications • Participate actively in department meetings and workgroups • Maintain working relationships with vendors to address system functionality gaps

• Atender demandas internas para resolução de problema em rede, S.O., roteamento e software; • Auxiliar na implementação e manutenção de políticas de segurança da empresa; • Realizar implantação e gerenciamento de servidores virtuais rodando em Hyper-v; • Instalar e administrar switches, servidores, Storages; • Administrar e corrigir problema na Infraestrutura de rede local; • Implantar e gerenicar serviços na nuvem da AWS; • Gerenciar e realizar rotinas de backups; • Planejar/Executar projetos de TI voltados a infraestrutura e Cloud.