• Analyze incoming business issues and incidents, prioritize them by impact, and escalate as necessary. • Collaborate with cross-functional teams to gather relevant information and determine the root cause of business issues. • Serve as the conduit between operations and product, the engineering team, and external vendors. • Function as an internal liaison between operations, product, and engineering for maintenance-related issues. • Identify workarounds, temporary solutions, or mitigation measures where possible. • Manage day-to-day responsibilities of triage, monitor bug ticket status, and identify and resolve impediments for bug tickets. • Ensure team members maintain a high standard of quality in issue write-ups and stakeholder communications. • Create and execute onboarding plans to train new staff, identify knowledge gaps, and provide refresher training for new and existing team members. • Assist team members and colleagues by reviewing bug release-note write-ups before publication. • Help develop and maintain a triage process to ensure consistent and efficient handling of business incidents. • Identify trends and recurring issues through data analysis, proactively address potential business disruptions, and present findings to stakeholders.

• Provide system configuration for managed care payment systems (QNXT) • Ensure system configuration consistency across core applications • Participate in vendor management discipline • Assist IS leadership in governance and monitor applications • Collaborate with stakeholders to resolve software functionality issues • Conduct advanced research on software enhancements • Develop and maintain systems and users documentation • Administer user security access for software applications • Participate actively in department meetings and workgroups • Maintain working relationships with vendors to address system functionality gaps

• Atender demandas internas para resolução de problema em rede, S.O., roteamento e software; • Auxiliar na implementação e manutenção de políticas de segurança da empresa; • Realizar implantação e gerenciamento de servidores virtuais rodando em Hyper-v; • Instalar e administrar switches, servidores, Storages; • Administrar e corrigir problema na Infraestrutura de rede local; • Implantar e gerenicar serviços na nuvem da AWS; • Gerenciar e realizar rotinas de backups; • Planejar/Executar projetos de TI voltados a infraestrutura e Cloud.

• Assist providers in identifying, reviewing, and validating patient accounts in a credit balance state • Manage accounts receivables to ensure timely collection of identified Client overpayments • Prioritize workload to meet deadlines and goals using guidelines set out by manager • Achieve individual productivity and quality standards • Professionally and proactively build relationships and maintain contact with the appropriate personnel at Providers • Respond to all provider and Client requests in a timely manner • Escalate to manager any situation outside the employee’s control that could adversely impact the business relationship • Always represent TREND and our clients in a professional manner • Cooperate with team members to meet goals and complete tasks