• Collaborate with stakeholders across the business, HR, IT, Finance, and Payroll to understand the business needs and to deliver effective, end‑to‑end global HCM process and technology solutions. • Serve as the primary support resource for UKG Pro configuration, troubleshooting, and user inquiries. • Maintain foundational system setup including business rules, workflows, security roles, and data tables. • Monitor system performance and proactively identify opportunities for improvement. • Develop and maintain documentation for processes, configurations, and standard operating procedures. • Lead small‑scale HRIS projects and system enhancements from initial requirements gathering through testing, deployment, and post‑implementation support. • Create, update, and optimize UKG Pro workflows (e.g., onboarding, job changes, manager self-service). • Maintain role-based access security; perform monthly access audits and ensure least privilege standards. • Review monthly/quarterly UKG release notes; assess impacts and test updates. • Partner with HR, Payroll, Benefits, Finance, and IT to ensure system alignment with business needs.

• Building trusted advisory relationships with clients • Conducting in-depth discovery with each client to understand their organizational priorities • Developing tailored strategic guidance • Proactively partnering with the Sales team to ensure client focus • Providing proactive, ongoing strategic advisory touchpoints • Delivering strategic advisory sessions on priority HR topics • Facilitating McLean & Company webinars and roundtables • Managing a defined book of business with accountability for retention • Ensuring an exceptional client experience

• Serve as a strategic partner to HR leaders • Conduct in-depth discovery with clients to understand priorities • Deliver strategic advisory sessions on HR topics • Manage a defined book of business

• Enter new hires, terminations, transfers, promotions, and compensation changes in Rippling following provided checklists. • Update employee records: contact details, emergency contacts, work locations, manager assignments, job codes, and cost centers. • Process document uploads to employee files; maintain digital records to documented standards. • Run scheduled data audits using provided templates; flag discrepancies for review. • Pull standard reports from Rippling on request (headcount, turnover, enrollment status, etc.). • Monitor Rippling integration alerts and flag sync errors to the appropriate contact. • Respond to routine US employee benefits questions using provided FAQs and knowledge base — plan eligibility, ID cards, enrollment confirmations, beneficiary updates, dependent changes. • Process qualifying life events and benefits transactions in Rippling and on carrier portals following documented steps. • Escalate complex inquiries, advisory questions, or anything outside provided playbooks to the Operating Partner, People & Culture or designated broker contact. • Support annual open enrollment cycles with data entry, employee Q&A triage from a script, and post-enrollment audit checks. • Handle routine vendor communications with brokers, carriers, 401(k) recordkeepers, and COBRA administrators on standard transactions. • Work through shared ticket queue or inbox per documented SLAs. • Log all transactions and inquiries in the tracking system; keep status updates current. • Provide weekly volume and status summary to the Operating Partner, People & Culture. • Process I-9 and E-Verify entries in Rippling following provided checklists. • Pull data and reports requested for routine audits and compliance filings (ACA, EEO-1, 401(k), workers' compensation). • Flag missing or expired documentation, incomplete onboarding, or other data gaps for resolution.