Define and execute test procedures, assist in developing implementation strategies, support system design, and conduct post-implementation reviews to ensure compliance with requirements in complex engineering projects.

• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations • Lead end-to-end implementations for global insurance carriers • Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches • Use a consultative approach to identify customer pain points, goals, and optimal platform configurations • Create and manage implementation plans, including onboarding, training, integrations, and launch milestones • Lead integration and configuration discussions with technical support as needed • Identify opportunities for automation, engagement, and post-launch optimization using customer metrics • Partner with training and Customer Success teams to drive adoption and ensure a smooth transition • Drive proactive communication with customers and internal stakeholders • Gather and translate customer feedback into product and enhancement recommendations • Leverage competitive insights and best practices to improve client outcomes and grow the business

Role Description We’re looking for a Customer Implementation Consultant to join our team remotely in the APAC region. In this role, you’ll lead the implementation of the YOOBIC platform for new clients, ensuring they are set up for success from day one. You’ll act as a project manager, consultant, and platform expert, working closely with clients across different industries. What You’ll Do - Project Management - Lead end-to-end implementation of the YOOBIC platform - Plan, execute, and monitor project timelines - Work closely with clients to ensure smooth delivery - Client Consulting - Understand client business processes, needs, and challenges - Advise on best practices and change management - Help design strategies for long-term adoption and success - Platform Configuration - Set up and customize the YOOBIC platform for each client - Ensure the solution aligns with client goals and workflows - Provide guidance on how to maximize platform value - Workshops & Training - Lead workshops on best practices (change management, process improvement, etc.) - Train key users, including admins and leadership teams - Relationship Management - Build strong relationships with key stakeholders - Follow up regularly on client progress and performance - Identify opportunities for improvement and growth Qualifications - 5+ years of experience in project management (implementation or consulting in software/SaaS) - Strong knowledge of Google Workspace tools - Excellent communication and presentation skills - Strong organizational skills and attention to detail - Ability to quickly learn and explain complex concepts - Problem-solving mindset and proactive attitude - Comfortable working in a fast-paced, international environment - Strong collaboration and relationship-building skills - Passion for technology, startups, and innovation - Fluent or native-level English Why This Role is Exciting - Work with global clients across multiple industries - Play a key role in delivering impactful digital solutions - Collaborate with cross-functional teams (Product, Sales, Customer Success) - Fully remote opportunity within the APAC region

Role Description The Implementation Specialist owns the post-sale onboarding and rollout of Coast, from kickoff through go-live and handoff to Customer Success. This is a technical, project-oriented role—not frontline support. You'll spend the majority of your time translating complex, real-world operational workflows from industries like facilities management, manufacturing, healthcare field services, and hospitality into Coast configurations that actually work for teams in the field. That means running discovery to understand how a maintenance team or field operation really works, then designing and building automations, configuring integrations, and structuring the platform so customers can adopt it quickly and confidently. You'll juggle multiple implementations in parallel, ranging from fast-moving rollouts to complex, multi-phase deployments—and you'll be expected to manage both without dropping the ball. The Implementation Specialist will work closely with Customer Success, Product, and Engineering, and will primarily support customers in North America while being based in the Philippines. What You'll Do - Lead end‑to‑end implementation projects from kickoff through go‑live and handoff, managing scope, milestones, and risks across multiple simultaneous accounts. - Run deep discovery sessions to understand customer workflows, operational environments, and technical constraints—then translate that into a concrete configuration and automation plan. - Design and build automations using Coast's native triggers and rules engine. - Configure Coast fully: settings, user roles and permissions, data structures, workflow templates, and integrations aligned to each customer's operational reality. - Coordinate data migration, testing, and validation with customer and internal technical teams. - Learn unfamiliar industries quickly. - Facilitate onboarding and training sessions for admins and end users, tailoring your approach for both technical and non-technical audiences. - Track implementation progress, communicate status and next steps clearly, and proactively adjust plans when priorities or constraints change. - Identify and troubleshoot rollout issues, coordinating with Support, Product, and Engineering as needed. - Capture repeatable patterns, edge cases, and feedback to improve implementation playbooks, templates, and product roadmap inputs. - Use tools like Coast, Google Workspace, Zoom/Meet, Avoma, Intercom, and Zendesk every day to manage tasks, communicate with customers, and keep internal stakeholders aligned. - Work a schedule with meaningful overlap with US business hours so you can join customer calls, internal standups, and cross‑functional working sessions. Qualifications - 3+ years in SaaS implementation, onboarding, professional services, or a customer-facing technical role. - Proven hands-on experience configuring complex no-code/low-code platforms such as Airtable, Monday.com, Notion, ClickUp, or similar—not just administering them, but designing workflows and structures for real operational use cases. - Demonstrated experience building automations—whether through native platform triggers/rules engines, or tools like Zapier or Make—to solve real workflow problems for customers. - Comfortable working with API integrations and webhooks at a conceptual and practical level; you don't need to write code, but you need to understand how data flows between systems and be able to configure and troubleshoot integrations. - Experience working remotely with international teams, with strong written and spoken English suitable for customer calls and training. - Demonstrated project management skills: managing timelines, stakeholders, and risks across multiple accounts. - Excellent virtual facilitation skills; able to run effective remote trainings and working sessions with both technical and non-technical users. - Strong documentation habits and attention to detail – you leave behind clear records of what was configured, why, and how. - Ability to work a schedule that overlaps at least 4–6 hours with U.S. business hours (e.g., PH late afternoon/evening). - Reliable high‑speed internet connection and a professional, quiet workspace suitable for frequent video calls and screen‑sharing. Requirements - Experience working with customers in at least one of our core verticals: facilities/property management, manufacturing/industrial operations, healthcare field services, or hospitality/food & beverage. Bonus for more than one. - Experience with maintenance, CMMS, or field operations software. - Familiarity with Salesforce, Zendesk, Intercom, or Avoma. - Experience in a startup or high-change environment where processes are still being defined. - Familiarity with workflow tools, ticketing systems, or low/no-code configuration platforms. Training, Onboarding, and Probation We invest heavily in setting you up to succeed. Here's what your first 90 days look like: - Weeks 1–4: Core Training - You'll go through a structured four-week training program combining self-paced learning with live sessions and regular group check-ins with your cohort. By the end, you'll have a strong foundation in Coast's platform, our customer base, and how we work. - Weeks 5–12: Job Training - Training wheels come off gradually. You'll move into hands-on job training where you begin managing your own implementations under guidance — learning by doing with real customers and real stakes. - 90-Day Probation Period - Your first 90 days serve as a mutual evaluation period. We want to make sure this is the right fit for you as much as for us, and we'll give you clear expectations, regular feedback, and the support you need to hit the ground running. Successful completion leads to a longer-term engagement with Coast. What We Offer You The Startup Experience: Shaping Our Growth: - Joining Coast at this pivotal stage puts you at the heart of our company’s and product’s evolution. The workplace is energetic, creative and fast-moving, giving you the chance to help define processes and standards while collaborating directly with founders and teammates who value bold thinking and active input. - We are a tight knit and very strong core team of ~40 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. - The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. What you will be building will directly impact their everyday life. Contract Details - Engagement type: Independent contractor based in Philippines or South America; taxes and statutory contributions are the responsibility of the contractor. No health benefits included. - Payment currency and method: USD via bank transfer, paid monthly. - Working hours: Standard working hours window or overlap expectations, as mentioned above. - Work location: 100% remote. Application As part of your application, please record and share a 1-2 minute video introducing yourself (name and current role), explaining why you're interested in the role, and describing in your own words what Coast is and what problem it solves.