Role Description We’re looking for a Customer Implementation Consultant to join our team remotely in the APAC region. In this role, you’ll lead the implementation of the YOOBIC platform for new clients, ensuring they are set up for success from day one. You’ll act as a project manager, consultant, and platform expert, working closely with clients across different industries. What You’ll Do - Project Management - Lead end-to-end implementation of the YOOBIC platform - Plan, execute, and monitor project timelines - Work closely with clients to ensure smooth delivery - Client Consulting - Understand client business processes, needs, and challenges - Advise on best practices and change management - Help design strategies for long-term adoption and success - Platform Configuration - Set up and customize the YOOBIC platform for each client - Ensure the solution aligns with client goals and workflows - Provide guidance on how to maximize platform value - Workshops & Training - Lead workshops on best practices (change management, process improvement, etc.) - Train key users, including admins and leadership teams - Relationship Management - Build strong relationships with key stakeholders - Follow up regularly on client progress and performance - Identify opportunities for improvement and growth Qualifications - 5+ years of experience in project management (implementation or consulting in software/SaaS) - Strong knowledge of Google Workspace tools - Excellent communication and presentation skills - Strong organizational skills and attention to detail - Ability to quickly learn and explain complex concepts - Problem-solving mindset and proactive attitude - Comfortable working in a fast-paced, international environment - Strong collaboration and relationship-building skills - Passion for technology, startups, and innovation - Fluent or native-level English Why This Role is Exciting - Work with global clients across multiple industries - Play a key role in delivering impactful digital solutions - Collaborate with cross-functional teams (Product, Sales, Customer Success) - Fully remote opportunity within the APAC region

Role Description The Implementation Specialist owns the post-sale onboarding and rollout of Coast, from kickoff through go-live and handoff to Customer Success. This is a technical, project-oriented role—not frontline support. You'll spend the majority of your time translating complex, real-world operational workflows from industries like facilities management, manufacturing, healthcare field services, and hospitality into Coast configurations that actually work for teams in the field. That means running discovery to understand how a maintenance team or field operation really works, then designing and building automations, configuring integrations, and structuring the platform so customers can adopt it quickly and confidently. You'll juggle multiple implementations in parallel, ranging from fast-moving rollouts to complex, multi-phase deployments—and you'll be expected to manage both without dropping the ball. The Implementation Specialist will work closely with Customer Success, Product, and Engineering, and will primarily support customers in North America while being based in the Philippines. What You'll Do - Lead end‑to‑end implementation projects from kickoff through go‑live and handoff, managing scope, milestones, and risks across multiple simultaneous accounts. - Run deep discovery sessions to understand customer workflows, operational environments, and technical constraints—then translate that into a concrete configuration and automation plan. - Design and build automations using Coast's native triggers and rules engine. - Configure Coast fully: settings, user roles and permissions, data structures, workflow templates, and integrations aligned to each customer's operational reality. - Coordinate data migration, testing, and validation with customer and internal technical teams. - Learn unfamiliar industries quickly. - Facilitate onboarding and training sessions for admins and end users, tailoring your approach for both technical and non-technical audiences. - Track implementation progress, communicate status and next steps clearly, and proactively adjust plans when priorities or constraints change. - Identify and troubleshoot rollout issues, coordinating with Support, Product, and Engineering as needed. - Capture repeatable patterns, edge cases, and feedback to improve implementation playbooks, templates, and product roadmap inputs. - Use tools like Coast, Google Workspace, Zoom/Meet, Avoma, Intercom, and Zendesk every day to manage tasks, communicate with customers, and keep internal stakeholders aligned. - Work a schedule with meaningful overlap with US business hours so you can join customer calls, internal standups, and cross‑functional working sessions. Qualifications - 3+ years in SaaS implementation, onboarding, professional services, or a customer-facing technical role. - Proven hands-on experience configuring complex no-code/low-code platforms such as Airtable, Monday.com, Notion, ClickUp, or similar—not just administering them, but designing workflows and structures for real operational use cases. - Demonstrated experience building automations—whether through native platform triggers/rules engines, or tools like Zapier or Make—to solve real workflow problems for customers. - Comfortable working with API integrations and webhooks at a conceptual and practical level; you don't need to write code, but you need to understand how data flows between systems and be able to configure and troubleshoot integrations. - Experience working remotely with international teams, with strong written and spoken English suitable for customer calls and training. - Demonstrated project management skills: managing timelines, stakeholders, and risks across multiple accounts. - Excellent virtual facilitation skills; able to run effective remote trainings and working sessions with both technical and non-technical users. - Strong documentation habits and attention to detail – you leave behind clear records of what was configured, why, and how. - Ability to work a schedule that overlaps at least 4–6 hours with U.S. business hours (e.g., PH late afternoon/evening). - Reliable high‑speed internet connection and a professional, quiet workspace suitable for frequent video calls and screen‑sharing. Requirements - Experience working with customers in at least one of our core verticals: facilities/property management, manufacturing/industrial operations, healthcare field services, or hospitality/food & beverage. Bonus for more than one. - Experience with maintenance, CMMS, or field operations software. - Familiarity with Salesforce, Zendesk, Intercom, or Avoma. - Experience in a startup or high-change environment where processes are still being defined. - Familiarity with workflow tools, ticketing systems, or low/no-code configuration platforms. Training, Onboarding, and Probation We invest heavily in setting you up to succeed. Here's what your first 90 days look like: - Weeks 1–4: Core Training - You'll go through a structured four-week training program combining self-paced learning with live sessions and regular group check-ins with your cohort. By the end, you'll have a strong foundation in Coast's platform, our customer base, and how we work. - Weeks 5–12: Job Training - Training wheels come off gradually. You'll move into hands-on job training where you begin managing your own implementations under guidance — learning by doing with real customers and real stakes. - 90-Day Probation Period - Your first 90 days serve as a mutual evaluation period. We want to make sure this is the right fit for you as much as for us, and we'll give you clear expectations, regular feedback, and the support you need to hit the ground running. Successful completion leads to a longer-term engagement with Coast. What We Offer You The Startup Experience: Shaping Our Growth: - Joining Coast at this pivotal stage puts you at the heart of our company’s and product’s evolution. The workplace is energetic, creative and fast-moving, giving you the chance to help define processes and standards while collaborating directly with founders and teammates who value bold thinking and active input. - We are a tight knit and very strong core team of ~40 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. - The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. What you will be building will directly impact their everyday life. Contract Details - Engagement type: Independent contractor based in Philippines or South America; taxes and statutory contributions are the responsibility of the contractor. No health benefits included. - Payment currency and method: USD via bank transfer, paid monthly. - Working hours: Standard working hours window or overlap expectations, as mentioned above. - Work location: 100% remote. Application As part of your application, please record and share a 1-2 minute video introducing yourself (name and current role), explaining why you're interested in the role, and describing in your own words what Coast is and what problem it solves.

Role Description Has knowledge and expertise in special education. School staff will rely on the Education Specialist to provide consultation and educational services within the area of special education. This position contributes to Elite Academic Academy’s instructional program and supports student academic success through instruction, curriculum development, student support, and/or educational program implementation. This role performs creditable service as defined by CalSTRS and aligns with the organization’s mission to provide innovative, student-centered learning experiences. - Case manage students with Individualized Education Programs (IEPs). - Conduct educational assessment related to students’ access to the academic core curriculum and progress towards meeting instructional academic goals. - Provide instruction and special education support to individuals with disabilities including specific learning disabilities, mild to moderate intellectual disabilities, other health impairments, serious emotional disturbance, and authorizes service in grades TK–12 and in classes organized primarily for adults through age 22 across a continuum of program options available. - Write IEPs, schedule IEP meetings. - Consult with various school team members, parents, and outside service providers; coordinate IEP services as needed. - Plan programs, coordinate curricular resources, and evaluate effectiveness of programs for individuals with exceptional needs. - Participate in staff and program development related to the special methods and approaches of providing special education services. - Perform duties as assigned. Qualifications - Bachelor’s degree from an accredited college or university. - Must hold a valid, current, California state Education Specialist Instruction Credential Mild/Moderate or Moderate/Severe for teaching staff. A copy of Teaching Credential to be provided and kept current. - Experience in: - Instruction/curriculum/student support/assessments - Personalized or non-traditional learning environments (preferred) - State and federal fingerprint clearance (LiveScan) to work with students (Ed. Code 44237). No prospective employee can report to work without this clearance being received and Human Resources notifying the immediate supervisor of this clearance. - Proof of a clear TB Tine test dated within the last 60 days (Ed. Code 49406) upon employment and thereafter updated every four years. - Valid California Driver’s License. - Familiarity with the CA Common Core State Standards. - An enthusiasm for curriculum development to support a young and growing school program. - Core academic subject competence must be: - EXAM: Pass a subject matter examination approved by the CCTC in each subject taught or - COURSEWORK: - A) CCTC approved subject matter program, or - B) Major, or - C) Major equivalent, (32 semester units or the equivalent) or - D) Graduate degree or - ADVANCED CERTIFICATION: - National Board Certification in the core area OR - HOUSSE: Complete California’s High Objective Uniform State Standard of Evaluation - Must have strong math knowledge and math skills in the areas of General/Basic Math, Algebra 1, Geometry, Algebra 2, Pre-Calculus in addition to a general knowledge of other subjects (English, Science, History, etc). - Must have strong computer skills including word processing, entering data into a database, Internet, electronic mail, and other digital literacy skills. - Must have own transportation, a valid driver’s license, and vehicle insurance as required by California law. Requirements - Reside in the state of California - Bachelor's degree - Strong content and subject-matter knowledge - Ability to support and guide adults, as well as students - Strong written and verbal communication skills - Organization and time-management skills - Excellent writing and grammar skills - Flexible schedule - Proficiency in various word processing programs, SEIS and experience using them in a professional capacity Other Duties - Proctoring duties as needed during the testing season. - Respond to all school related written correspondence, phone calls, voicemails, and emails within 24 business hours. - Document and report to the school’s management all formal disciplinary actions involving students; supporting management with addressing and resolving complaints from students and parents in a timely manner; and ensuring compliance with the provisions of California Penal Code Section 11166 (Child Abuse and Neglect Reporting Act). - Perform other duties as assigned. Use of Computer Technology To perform this job successfully, an individual should have general knowledge of database software, how to use the internet to find information and complete tasks, email usage, order processing systems, spreadsheet software, and word processing software. The employee is expected to acquire and maintain a working computer with an internet connection and a printer. Physical Demands - Hearing and speaking to exchange information - Dexterity of hands and fingers to demonstrate activities - Operates a computer and other office productivity machinery - Seeing to read a variety of materials and monitor students - Bending at the waist, kneeling or crouching - Sitting or standing for extended periods of time - Lifting objects up to 50 pounds - Close vision and ability to adjust focus Work Environment - Noise level is generally moderate - Meetings conducted in public and private settings - Indoor and outdoor in varying temperature - Employee must have available transportation and be able to drive up to 100 miles in a day

Role Description The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. The IS works with internal partners and the sales team to deploy resources accordingly and have a clear understanding of the roles that all team members play in the implementation process. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The Implementation Specialist reports internally on all projects in process and provides timely updates to managers and internal teams. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post-implementation. Responsibilities - Establish training plans for Enterprise Solution customers. - Set Implementation schedule and timeline to fit account calendar. - Track and maintain team deadlines for Implementation. - Collaborate with internal partners to establish curriculum needs and deploy resources for successful program launch of Elsevier Digital products. - Build account product usage tools to establish a framework of Elsevier digital products and their use within the curriculum. - Identify “at-risk” customers and collaborate to give insight into action plans. - Implement the plan for the Program Solution accounts that will hold accountable the faculty and program administration for a product optimization plan that is ready for hand-off to the Enterprise Customer Success Manager bringing the account to full steady state. - Advise programs using data-driven insights derived from Elsevier product usage and student outcome analysis. - Manage Curriculum Solution process tracking to completion. Qualifications - Have a minimum of a Bachelor’s degree. - Experience in Nursing Education in higher education preferred. - 1-2 years of experience in Sales, Project Coordination, Customer Success, Customer Service or other Customer-facing roles. - Demonstrate the ability to work autonomously with above average skills in self-learning, prioritization, organization, and time management. - Possess effective interpersonal and leadership skills as well as a proven track record of success. - Demonstrate excellent collaborative skills and a teamwork orientation. - Ability to communicate effectively across multiple formats via phone, email, webinar and in person. - Experience with Excel, Microsoft Project or Trello a plus. - Be able to consistently meet deadlines. - Have a high-energy, positive, “can-do” attitude. Requirements - U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates. - This job is eligible for an annual incentive bonus. Benefits - We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Company Description As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results.