• Develop deep expertise in Snapsheet’s SaaS products to guide customers through implementations • Lead end-to-end implementations for global insurance carriers • Act as the primary project manager and day-to-day client contact, ensuring timely and high-quality launches • Use a consultative approach to identify customer pain points, goals, and optimal platform configurations • Create and manage implementation plans, including onboarding, training, integrations, and launch milestones • Lead integration and configuration discussions with technical support as needed • Identify opportunities for automation, engagement, and post-launch optimization using customer metrics • Partner with training and Customer Success teams to drive adoption and ensure a smooth transition • Drive proactive communication with customers and internal stakeholders • Gather and translate customer feedback into product and enhancement recommendations • Leverage competitive insights and best practices to improve client outcomes and grow the business

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members. This is a field-based role located in your City and State , currently covering the following territory: East Coast and Central Region. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs. Responsibilities: - Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. - Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. - Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). - Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. - Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. - Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. - Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events. - These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion. Required Qualifications: - BA/BS degree or equivalent experience. - 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience. - Ability to travel up to 90% to support onsite events. - Positive “can do” attitude with a strong desire to roll up sleeves. - Meticulously organized, consistent with follow through, oriented toward operations. - Excellent face-to-face, verbal, and written customer service and communication skills. Preferred Qualifications: - Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders - Feels energized by, and creates order in, chaotic environments - Supporting a sales organization and ability to influence and communicate effectively - Working knowledge of program/project management software preferred- Asana Physical Demands & Working Environment: - Hours and days may vary depending on operational needs. - Standing or sitting for long periods of time may be necessary. - May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation. - Some lifting (up to 25 pounds) may be necessary - Ability to travel 90% as required Expected full time annual base pay scale for this position is $77K-$95K. Actual base pay will consider skills, experience and location. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

Role Description We’re looking for a Customer Implementation Consultant to join our team remotely in the APAC region. In this role, you’ll lead the implementation of the YOOBIC platform for new clients, ensuring they are set up for success from day one. You’ll act as a project manager, consultant, and platform expert, working closely with clients across different industries. What You’ll Do - Project Management - Lead end-to-end implementation of the YOOBIC platform - Plan, execute, and monitor project timelines - Work closely with clients to ensure smooth delivery - Client Consulting - Understand client business processes, needs, and challenges - Advise on best practices and change management - Help design strategies for long-term adoption and success - Platform Configuration - Set up and customize the YOOBIC platform for each client - Ensure the solution aligns with client goals and workflows - Provide guidance on how to maximize platform value - Workshops & Training - Lead workshops on best practices (change management, process improvement, etc.) - Train key users, including admins and leadership teams - Relationship Management - Build strong relationships with key stakeholders - Follow up regularly on client progress and performance - Identify opportunities for improvement and growth Qualifications - 5+ years of experience in project management (implementation or consulting in software/SaaS) - Strong knowledge of Google Workspace tools - Excellent communication and presentation skills - Strong organizational skills and attention to detail - Ability to quickly learn and explain complex concepts - Problem-solving mindset and proactive attitude - Comfortable working in a fast-paced, international environment - Strong collaboration and relationship-building skills - Passion for technology, startups, and innovation - Fluent or native-level English Why This Role is Exciting - Work with global clients across multiple industries - Play a key role in delivering impactful digital solutions - Collaborate with cross-functional teams (Product, Sales, Customer Success) - Fully remote opportunity within the APAC region

Role Description The Implementation Specialist owns the post-sale onboarding and rollout of Coast, from kickoff through go-live and handoff to Customer Success. This is a technical, project-oriented role—not frontline support. You'll spend the majority of your time translating complex, real-world operational workflows from industries like facilities management, manufacturing, healthcare field services, and hospitality into Coast configurations that actually work for teams in the field. That means running discovery to understand how a maintenance team or field operation really works, then designing and building automations, configuring integrations, and structuring the platform so customers can adopt it quickly and confidently. You'll juggle multiple implementations in parallel, ranging from fast-moving rollouts to complex, multi-phase deployments—and you'll be expected to manage both without dropping the ball. The Implementation Specialist will work closely with Customer Success, Product, and Engineering, and will primarily support customers in North America while being based in the Philippines. What You'll Do - Lead end‑to‑end implementation projects from kickoff through go‑live and handoff, managing scope, milestones, and risks across multiple simultaneous accounts. - Run deep discovery sessions to understand customer workflows, operational environments, and technical constraints—then translate that into a concrete configuration and automation plan. - Design and build automations using Coast's native triggers and rules engine. - Configure Coast fully: settings, user roles and permissions, data structures, workflow templates, and integrations aligned to each customer's operational reality. - Coordinate data migration, testing, and validation with customer and internal technical teams. - Learn unfamiliar industries quickly. - Facilitate onboarding and training sessions for admins and end users, tailoring your approach for both technical and non-technical audiences. - Track implementation progress, communicate status and next steps clearly, and proactively adjust plans when priorities or constraints change. - Identify and troubleshoot rollout issues, coordinating with Support, Product, and Engineering as needed. - Capture repeatable patterns, edge cases, and feedback to improve implementation playbooks, templates, and product roadmap inputs. - Use tools like Coast, Google Workspace, Zoom/Meet, Avoma, Intercom, and Zendesk every day to manage tasks, communicate with customers, and keep internal stakeholders aligned. - Work a schedule with meaningful overlap with US business hours so you can join customer calls, internal standups, and cross‑functional working sessions. Qualifications - 3+ years in SaaS implementation, onboarding, professional services, or a customer-facing technical role. - Proven hands-on experience configuring complex no-code/low-code platforms such as Airtable, Monday.com, Notion, ClickUp, or similar—not just administering them, but designing workflows and structures for real operational use cases. - Demonstrated experience building automations—whether through native platform triggers/rules engines, or tools like Zapier or Make—to solve real workflow problems for customers. - Comfortable working with API integrations and webhooks at a conceptual and practical level; you don't need to write code, but you need to understand how data flows between systems and be able to configure and troubleshoot integrations. - Experience working remotely with international teams, with strong written and spoken English suitable for customer calls and training. - Demonstrated project management skills: managing timelines, stakeholders, and risks across multiple accounts. - Excellent virtual facilitation skills; able to run effective remote trainings and working sessions with both technical and non-technical users. - Strong documentation habits and attention to detail – you leave behind clear records of what was configured, why, and how. - Ability to work a schedule that overlaps at least 4–6 hours with U.S. business hours (e.g., PH late afternoon/evening). - Reliable high‑speed internet connection and a professional, quiet workspace suitable for frequent video calls and screen‑sharing. Requirements - Experience working with customers in at least one of our core verticals: facilities/property management, manufacturing/industrial operations, healthcare field services, or hospitality/food & beverage. Bonus for more than one. - Experience with maintenance, CMMS, or field operations software. - Familiarity with Salesforce, Zendesk, Intercom, or Avoma. - Experience in a startup or high-change environment where processes are still being defined. - Familiarity with workflow tools, ticketing systems, or low/no-code configuration platforms. Training, Onboarding, and Probation We invest heavily in setting you up to succeed. Here's what your first 90 days look like: - Weeks 1–4: Core Training - You'll go through a structured four-week training program combining self-paced learning with live sessions and regular group check-ins with your cohort. By the end, you'll have a strong foundation in Coast's platform, our customer base, and how we work. - Weeks 5–12: Job Training - Training wheels come off gradually. You'll move into hands-on job training where you begin managing your own implementations under guidance — learning by doing with real customers and real stakes. - 90-Day Probation Period - Your first 90 days serve as a mutual evaluation period. We want to make sure this is the right fit for you as much as for us, and we'll give you clear expectations, regular feedback, and the support you need to hit the ground running. Successful completion leads to a longer-term engagement with Coast. What We Offer You The Startup Experience: Shaping Our Growth: - Joining Coast at this pivotal stage puts you at the heart of our company’s and product’s evolution. The workplace is energetic, creative and fast-moving, giving you the chance to help define processes and standards while collaborating directly with founders and teammates who value bold thinking and active input. - We are a tight knit and very strong core team of ~40 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. - The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. What you will be building will directly impact their everyday life. Contract Details - Engagement type: Independent contractor based in Philippines or South America; taxes and statutory contributions are the responsibility of the contractor. No health benefits included. - Payment currency and method: USD via bank transfer, paid monthly. - Working hours: Standard working hours window or overlap expectations, as mentioned above. - Work location: 100% remote. Application As part of your application, please record and share a 1-2 minute video introducing yourself (name and current role), explaining why you're interested in the role, and describing in your own words what Coast is and what problem it solves.