Role Description As a Reverse Supply Operations (RMA) Analyst with EOS IT, you will play a pivotal role in optimizing the reverse supply chain processes related to IT infrastructure. This position involves analysing, managing, and improving operations related to returns, repairs, and recycling of networking hardware. The Analyst will work closely with IT teams, vendors, and service providers to ensure the efficient and cost-effective management of IT infrastructure products in the reverse supply chain. What You'll Do: - Returns and RMA Processing: - Analyze returned products, categorize issues, and work with technical teams for efficient resolution. - Manage Return Merchandise Authorization (RMA) processes, ensuring accuracy and completeness. - Troubleshoot and root cause supply chain issues by working with cross-functional teams and stakeholders. - Coordinate swap and return activities for faulty part materials ensuring tracking through to closure. - Remanufacturing and Repair Operations: - Collaborate with IT support and engineering teams to optimize remanufacturing and repair processes for networking hardware. - Coordinate logistics activities across warehouse, technicians, vendors and service providers to support timely movement of materials. - Monitor and report on the performance of remanufacturing and repair operations. - Identify opportunities for cost savings and improvements in repair turnaround time. - Data Analysis and Reporting: - Utilize data analysis tools to assess the efficiency and key performance indicators (KPI) of RMA reverse supply chain operations. - Generate regular reports on key performance indicators (KPIs) related to reverse supply operations. - Provide insights and recommendations based on data analysis to support operational improvements and leadership decision making. - Process Improvement & Escalation: - Identify process gaps, evaluate root cause and recommendation to solutions to improve execution and operational efficiency. - Ensure timely escalation of operational risk, delays or unresolved issues to core team or appropriate cross functional team where required. - Collaboration and Communication: - Work closely with IT support teams, procurement, logistics, quality control teams and cross functional partners. - Collaborate with external vendors, OEMs and service providers to ensure smooth reverse supply chain operations. - Communicate effectively to ensure alignment on IT networking reverse supply chain objectives. Qualifications - Bachelor's degree in information technology, supply chain management, or a related field. - Previous experience in IT networking or related technology products reverse supply chain. - Strong understanding of IT networking hardware and related technologies. Company Description EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

• Review and validate sales quotes. • Provide hands-on support and guidance through Service Requests and Heritage Requests. • Assist workflows and processes managing opportunities through the QTC cycle. • Facilitate regular solution sessions with Sales Teams.

• Drive End‑to‑End Operational Excellence • Own and optimize end‑to‑end processes across business units, enabling robust operational support for the long-range plan. • Identify opportunities to simplify, standardize, and improve how work gets done, balancing global consistency with local market needs. • Lead continuous improvement initiatives that enhance speed, clarity, and effectiveness for business teams. • Support Network Optimization efforts across the I&I organization aligned with long-range plan priorities • Provide oversight of key international operations disciplines, including pipeline management and co-packer/co-manufacturer performance tracking • Partner with regional operations managers to ensure processes and partner capabilities enable commercial priorities and growth strategies. • Support commercial leads on sales operations facilitating smooth execution of strategic priorities. • Act as a central connector across markets to share best practices and drive alignment. • Enable Strategy Execution • Translate international commercial strategy into clear operational plans, milestones, and success metrics. • Support annual planning, long‑range planning, and key transformation initiatives impacting international operations. • Leverage analytics to drive visibility, efficiency and fact-based decision making across I&I. • Deliver Governance & Performance Tracking Frameworks • Define and monitor key operational KPIs to provide visibility into performance, risks, and opportunities. • Establish governance forums and operating rhythms (e.g., business reviews, performance updates) to drive operational accountability. • Lead Through Influence • Collaborate cross‑functionally with Sales, Finance, IT, Supply Chain, and other enabling teams across geographies. • Influence senior stakeholders and lead change without direct authority. • Support change management for new processes, tools, and ways of working.

Practice Technology Operations Coordinator Hybrid Administration, Operations Full time Rochester, New York, United States Description The Practice Technology Operations Coordinator supports the daily operations, organization, and execution of initiatives across the Practice Technology team. This role helps bring structure, follow-through, and coordination to departmental priorities while assisting leadership with operational needs and strategic efforts. Working under the direction of the Practice Technology Leader, this position supports a blend of team operations, initiative coordination, program administration, asset oversight, training support, vendor coordination, standards support, communications, and special projects. The role is intended to improve execution capacity, maintain momentum on key efforts, and help scale an evolving enterprise function. This position is ideal for a highly organized, dependable, adaptable professional who enjoys solving problems, managing details, and helping teams move work forward. Duties: Department Operations & Team Support: • Support the day-to-day operations of the Practice Technology department. • Help organize team priorities, calendars, recurring activities, and internal workflows. • Prepare meeting agendas, capture notes, track action items, and support follow-up. • Maintain organized records, shared resources, and departmental documentation. • Assist leadership with operational coordination and administrative needs. Initiative & Project Coordination: • Assist with tracking active initiatives, strategic priorities, and departmental projects. • Help maintain schedules, task lists, milestone dates, and status updates. • Coordinate with internal stakeholders to keep initiatives progressing. • Support coordination across Practice Technology, GIS, survey, BIM, IT, and project teams. • Help identify blockers, dependencies, and items needing escalation. • Support implementation efforts from planning through rollout.   Program Administration & Asset Coordination: • Support administration of internal technology programs and operational processes. • Assist with tracking software, subscriptions, equipment, licenses, renewals, and related records. • Help coordinate purchasing requests, vendor follow-up, and inventory management. • Support operational components of specialized programs such as reality capture, drones, scanning, and emerging technology tools. • Help coordinate equipment scheduling, availability, and allocation across teams and offices. • Assist with tracking certifications, credentials, training records, and renewal requirements for specialized programs. • Assist with utilization, cost, and activity tracking to support planning and decision-making. • Maintain accurate documentation for assets, processes, compliance needs, audits, insurance records, and client requirements.   Training, Standards & Communications Support: • Help coordinate training initiatives, rollout schedules, and communications. • Support organization of standards, templates, guides, and internal resources. • Assist with user communications related to tools, updates, and available support resources. • Help improve visibility and accessibility of Practice Technology services and materials.   Special Projects & Continuous Improvement: • Support special assignments and strategic initiatives as directed. • Assist with pilots, AI initiatives, research, process improvement efforts, and technology rollouts. • Recommend process improvements that enhance efficiency, consistency, and user experience. • Take ownership of defined tasks and drive them to completion under leadership guidance. Requirements Core Experience: - 3–7 years in operations, project coordination, or similar role - Experience supporting cross-functional teams or multi-team initiatives - AEC / engineering / architecture environment preferred - Experience working with technical teams (BIM, GIS, IT, etc.) is a plus   Project & Operations Skills: - Strong organization and task tracking across multiple efforts - Experience supporting schedules, action items, and status tracking - Ability to identify blockers and help drive work forward - Comfortable bringing structure to loosely defined processes   Execution Mindset (Critical): - Detail-oriented with strong follow-through - Proactive and self-directed - Able to operate in a fast-moving, evolving environment - Focused on getting work across the finish line, not just tracking it   Salary Range: $75,000 - $85,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.” Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. - Flexible Work Schedule - Health/Dental Insurance - 401k Plan with Employer Match - Paid Parental Leave - Short & Long Term Disability - Profit Sharing - Paid Time Off - Leadership Development Program - Fitness Reimbursement - Tuition Reimbursement - Referral Bonus Program - Wellness Program - Team Building Events - Community Service Events