• Identifying, defining, and documenting problems or situations that require attention or improvement • Locating, collecting and organizing information that enhances the understanding of a problem or situation and that facilitates effective communication of it to others • Study, examine and interpret problem or complex situations by separating into discrete components. • Simplify and better understand how the components fit together and why they are arranged in particular ways • Analyze, Design and champion software solutions thru configuring existing systems and possibly writing some basic code • Construct, configure, and maintain complex Salesforce objects and processes • Create and or update documentation • Adhere to appropriate system development standards and process methodology • Develop functional, integration, regression and stress test plans • Translate business requirements into technical solutions

• Design and develop scalable Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Flows • Write bulk-safe, governor-limit-conscious Apex code • Build and maintain Salesforce managed package components • Participate in pull request reviews and contribute to architectural discussions • Work within Git-based CI/CD pipelines (SFDX, automated deployments, versioned releases) • Build and maintain integrations using REST/SOAP APIs • Debug complex cross-class issues in production • Contribute to technical documentation and long-term maintainability • Collaborate with Product Management, QA, and internal stakeholders to understand business requirements and deliver thoughtful solutions. • Contribute to the maintenance, improvement, and support of existing Salesforce-based applications and managed packages. • Participate in Agile ceremonies (sprint planning, reviews, stand-ups) and collaborate closely with peers on a remote team. • Write clean, efficient, and testable code; contribute to code reviews and technical documentation. • Support product releases through testing, deployment, and post-release monitoring.

• Participate in the entire software development lifecycle including the design, implementation, deployment, testing, documentation, maintenance, and support of Salesforce software applications and tools. • Work with a wide variety of languages, engineering domains, tools, frameworks, and 3rd party integrations. • Collaborate closely with product management, UX design, and clinical operations to translate requirements into production-ready, highly maintainable, scalable solutions.

• Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined and translated into technical designs • Design and build scalable Salesforce solutions with a focus on maintainability, performance, and security • Develop and maintain: Apex (classes, triggers, async patterns such as Queueable/Future/Batch, integrations, error handling) • Lightning Web Components (LWC) (component architecture, client/server patterns, performance best practices) • Platform Events and event-driven patterns (publish/subscribe, orchestration, resiliency, monitoring) • Partner with QA, Product Owners, and Designers to deliver well-tested, user-friendly experiences (including Experience Cloud journeys) • Implement robust automated testing and quality practices: Apex unit tests and test data patterns • Meaningful coverage that validates business behavior, not just lines • Participate in Scrum ceremonies, estimation, and iterative delivery; actively engage in regular code reviews • Troubleshoot, debug, and resolve issues across production and sandbox environments; perform root-cause analysis and implement preventative fixes • Build and maintain reports and dashboards as needed to support operational visibility and outcomes • Champion best practices, coding standards, documentation, and reusable patterns across the team • Readily share knowledge across the team; mentor others on platform development patterns and maintain a high bar for engineering excellence • Must be data driven, objective, and goal oriented