Role Description - Answer inbound calls and serve as the virtual front desk/receptionist - Professionally assist patients with scheduling, inquiries, and follow-ups - Build rapport with patients and provide compassionate support - Handle sensitive conversations with empathy and professionalism - Schedule, confirm, and reschedule appointments - Conduct patient intake and gather necessary demographic and insurance information - Send and manage new patient paperwork before appointments - Follow up with no-show patients and assist with rescheduling - Collect and process insurance information accurately - Manage co-pay collection and monitor credit card status - Coordinate with billers regarding prior authorizations - Follow up on outstanding balances and collections - Assist patients in setting up payment plans when needed - Ensure clinical notes are completed and signed by providers - Assist with onboarding new providers into systems and workflows - Maintain organized and accurate records in the EHR system - Manage email communications and administrative tasks as needed - Maintain confidentiality and HIPAA compliance at all times Qualifications - At least 1 year of experience in a behavioral health, mental health, or medical administrative role preferred - Experience with SimplePractice EHR strongly preferred - Strong phone communication and customer service skills - Comfortable handling emotionally sensitive patient interactions - Tech-savvy and able to quickly learn systems and workflows - Highly organized with strong attention to detail - Ability to multitask and work independently in a remote setting - Experience with insurance verification, co-pay collection, and prior authorization coordination is a plus Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Are you a passionate Mental Health Professional and looking for a role that truly makes a difference, while working from home? Join our dedicated Virtual Mental Health team and help provide vital support to people experiencing a range of mental health challenges, including those with high acuity needs. - Provide phone and web-based support, including: - Mental health assessment and triage - Risk assessment and safety planning - Psychoeducation and brief interventions - Referrals to appropriate mental health services - Crisis intervention Qualifications - Bachelor's degree in Nursing, Social Work, or Occupational Therapy OR a Master's/PhD or Doctorate in Psychology (candidates with different qualifications will not be considered) - Registration/Professional Membership (unrestricted AHPRA registration or AASW Membership or ability to obtain it) - Minimum 3 years' recent full-time (or equivalent) experience in acute mental health settings, such as: - Mental Health Triage Services - Crisis Teams - Mental Health Emergency Departments - Inpatient Units (including experience working with adult populations) - Demonstrated breadth of knowledge and experience in actively assessing, managing, and supporting individuals experiencing acute, active symptoms/episodes across a range of mental health concerns including: - Psychosis - Acute suicidality - Mood disorders - Anxiety disorders - Substance use disorders - Knowledge of common private and public referral and treatment pathways within a stepped model of care provision - Computer competency and fluency - Ability to manage multiple computer systems, talk and type with speed of 50 WPM and familiarity with Microsoft Office tools - Flexibility - Willingness to adapt current clinical skills to new models of intervention as required by individual programs - Consistently meet KPI's in a high-volume virtual mental health setting while maintaining clinical quality and safe risk management Requirements - Comprehensive 2 week full-time paid virtual training (9.00 am to 5.00 pm VIC/NSW time) with a start date on the 13th July 2026 (must be available to complete the full training) - Part-time (minimum of 22.5 hrs per week) to full-time (37.5 hrs) contracts, working shifts between 9.00 am to 10.00 pm NSW local time, Monday to Friday (no overnights or weekends required, though overnight and weekend shifts may be available once experienced in the role) - Must be available to work either Monday and/or Friday with some evening availability - This role will be offered as a fixed term contract until 26th February 2027, with a possibility of extension - A private home office or room with closed door that has modem access to connect an ethernet cable - Fast reliable internet (ADSL/ADSL2 and Satellite not accepted) with a minimum of 50 Mbps download and 20 Mbps upload speeds Benefits - Flexibility in how, when, and where you conduct your work - Join an impressive clinical community with over 1000 healthcare professionals at Amplar Health - Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services - Be part of a workplace where everyone feels safe, supported, and free to be themselves - Encouragement of diverse perspectives and experiences - Flexible ways of working to support inclusion, accessibility, and wellbeing

• Speaking with candidates over the phone and screening suitability for roles • Bulk emailing and candidate outreach • Writing and sending candidate profiles to clients • Assisting with management of permanent and locum candidates • Coordinating interviews and follow-ups • Formatting CVs • CRM/database management • General recruitment and administration support • Working closely with the Principal Consultant on day-to-day recruitment activities

• Manage executive calendars, appointments, and meeting schedules • Coordinate emails, follow-ups, and daily communications • Prepare reports, presentations, meeting notes, and documentation • Organize travel arrangements, itineraries, and accommodations • Handle confidential information with professionalism and discretion • Assist with project coordination and task tracking • Maintain organized digital files, records, and databases • Communicate with clients, vendors, and internal teams on behalf of executives • Support operational and administrative tasks as needed • Monitor deadlines and ensure timely completion of assigned tasks