• Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality. • Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience. • Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality. • Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels. • Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability. • Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring that partner service quality remains unchanged.

• Define, lead and run implementations for the North America region • Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders • Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements • Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM • Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately • Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. • Proven track record in customer support, communications and/or technical documentation • Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. • Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.

Title: Senior Manager, Coupa Operations - P2P (Hybrid) Location: Mahwah United States Job Description: Work Flexibility: Hybrid What you will do- The Senior Manager, Coupa Operations - P2P plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and Strategy, this leader oversees a decentralized, hybrid team of indirect procurement professionals focused on optimizing the Coupa P2P platform, delivering exceptional end-user support, and achieving procurement and company objectives. We are seeking an employee located in or near one of the following or surrounding areas: Kalamazoo, MI; Lansing, MI; Mahwah, NJ; South Bend, IN; Pittsburgh, PA; or Columbus, OH. This is a hybrid role primarily based at the Kalamazoo, MI site, requiring as‑needed onsite presence, with flexibility to work from home. - Lead decentralized technical Coupa Admin team and shared service center teams based transactional purchasing operations (Costa Rica and Poland) teams that collectively support approximately 20,000+ Coupa users across multiple countries - Serve as the primary functional expert for Coupa modules, including Procure-to-Pay (P2P), Sourcing and Coupa Sourcing Optimization (CSO), Contract Lifecycle Management (CLM), and Supplier Information Management (SIM); continuously building competencies within Coupa operations team - Provide strategic leadership by actively developing, coaching, and mentoring team members to foster high performance, engagement, and professional growth - Partner with stakeholders across different business units, divisions, and levels of leadership in management, procurement, finance, accounting, tax, IT, etc. to drive user adoption, assess and solution issues, and continuously evolve the Coupa P2P value proposition and achievement of procurement and company objectives - Partner closely with P2P process stakeholders (Master Data, AP, and various global teams) to drive optimal system and processing performance, compliance, automation, expansion, and on-going continuous improvement - Champion best practices and on-going innovation to enhance user experience, streamline Coupa purchasing operations and ensure compliance with policies and procedures - Support technical teams in release management, enhancements, deployment, integrations, adding modules/functionality, special projects, and ongoing troubleshooting as applicable - Oversee supplier enablement through the Coupa supplier onboarding process, implementing catalogs where possible, and partnering with master data teams for SLA achievement and advancement - Performs analysis for insights, opportunities and problem solving, tracks compliance and monitors KPIs and evolves strategies to capitalize on benchmarks and best practices - Lead and liaise as the SME for Coupa data and reporting, perform analytics, identify trends and opportunities, develop dashboards, perform and present analytics to advance indirect procurement value capture through Coupa - Optimize Coupa buying experience, advance catalogs, capture value, mine savings opportunities and rationalize suppliers - Acts as a trusted partner, fostering collaboration, driving continuous improvement, and building procurement talent pipeline and company culture - Lead, liaise and influence process partner activities that impact Coupa P2P and the procurement of indirect goods and services, related processes, scope, governance, etc. including future deployments, acquisitions, divestitures, etc. - Document and maintain procedures, system configuration, best practices and ensure compliance and continuous improvement in operations What you need- - Bachelor's degree - required - 10+ years of experience - required - Expert-level functional knowledge of Coupa modules, including P2P, Sourcing, CLM, and Invoicing; CSO - Strong understanding of Coupa integrations with ERP systems (SAP) and familiarity with cXML and other integration methods - SAP purchasing and master data experience and fluency - Strong financial acumen, Excel, and Power BI data analytics expertise - Experienced global people-leader able to balance team priorities and accountabilities to achieve optimal productivity while fostering trust, collaboration, and well-being - Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders, must be comfortable presenting at all levels of the organization - Strong analytical, detail oriented and problem-solving abilities, capable of performing root cause analysis for process or system issues associated with end-to-end processes and business applications in P2P - Proactive mindset with exceptional project management and organizational skills - Ability to work both independently and collaboratively in a fast-paced, team-oriented environment United States of America Pay Ranges: - USN: $135,600 - $225,900 USD Annual - US10: $149,200 - $248,500 USD Annual - US20: $162,700 - $271,100 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 20% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Role Description As an ERP Service Manager, you are responsible for the overall management, support, and continuous improvement of the organization’s Enterprise Resource Planning (ERP) systems, predominately Infor LN (Cloud). This role ensures the ERP platform operates efficiently, aligns with business needs, and delivers high-quality service to end users. You will act as a bridge between IT, business stakeholders, and external vendors. - Infor LN Service Management - Own end-to-end service delivery for the Infor LN environment including managing incidents, service requests and problem resolutions. - Ensure system availability, performance, and reliability across all LN modules. - Oversee system monitoring, batch jobs, and interface processing. - Application & Functional Support - Support and optimize key Infor LN modules (Finance, Manufacturing, Supply Chain, Warehousing, Projects). - Ensure correct configuration and usage of LN parameters, workflows, and business logic. - Infor Ecosystem & Integrations - Manage integration between Infor LN and other systems (e.g., CRM, BI tools, MES, WMS) ensuring data consistency and integrity across platforms. - Release & Change Management - Coordinate Infor LN updates, patches, and upgrades (including cloud releases). - Manage testing cycles (SIT, UAT) and ensure smooth deployment of changes. - Maintain change control processes aligned with ITIL best practice. - Continuous Improvement - Drive and identify optimization initiatives within Infor LN to improve efficiency and user experience. Qualifications - Previous experience managing Infor LN (formerly Baan) ERP system from a service point of view. - Experience making and actioning development requests to the system. - Experience in a manufacturing environment is advantageous. - Experience creating documentation, SOPs, and policy writing to support implementation and compliance to controls. - ITIL certification is advantageous. Requirements - Ability to manage incidents, service requests, and problem resolutions. - Strong understanding of system availability, performance, and reliability. - Experience in overseeing system monitoring and batch jobs. - Capability to manage integrations between Infor LN and other systems. - Experience in coordinating updates, patches, and upgrades. - Ability to manage testing cycles and deployment of changes. - Drive for continuous improvement initiatives. Benefits - An interesting and varied field to work in. - An environment where you can learn and grow through constant development opportunities. - Company cash health care plan with an extensive range of benefits.