Wiser Solutions, Inc.

• Scoping, communicating, and project managing customer deliverables. • Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. • Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow. • Capturing, documenting, quantifying, and communicating customer feedback and risk to various teams. • Assisting in the creation of communal resources and innovating efficient processes. • Analyzing customer behavior and taking action to improve engagement and retention. • Leading frequent customer meetings & quarterly business reviews.

• Scoping, communicating, and project managing customer deliverables. • Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. • Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow. • Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams. • Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams. • Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention. • Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis. • Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work. • Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams.

• Define, lead and run implementations for the North America region • Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders • Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements • Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM • Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately • Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. • Proven track record in customer support, communications and/or technical documentation • Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. • Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.

• Define, lead and run implementations for the North America region • Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders • Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements • Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM • Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately • Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser. • Proven track record in customer support, communications and/or technical documentation • Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology. • Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.

• Scoping, communicating, and project managing customer deliverables. • Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. • Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions. • Capturing, documenting, quantifying, and communicating customer feedback and risk to various teams. • Assisting in the creation of communal resources and innovating efficient processes. • Analyzing customer behavior to improve engagement & retention. • Leading frequent customer meetings & quarterly business reviews. • Working with customers and internal sales teams to grow accounts and negotiate contracts.

• Control the end-to-end design process for B2B pricing intelligence products and internal operations tools, from discovery to delivery • Conduct user research with retail clients through interviews, usability testing, and workflow observation • Collaborate with product managers, engineers to define product requirements • Create wireframes, interactive prototypes, and high-fidelity UI designs for web applications • Analyze product usage data, KPIs, and user feedback to iterate on existing features • Develop and maintain scalable design systems, patterns, and component libraries

• Responsible for the success of client’s campaign delivery • Oversee making the Snooper data ‘talk’ for insights

• Define and evolve Wiser's AI and data science technical strategy in partnership with product and business leadership • Represent Wiser's AI capabilities to customers, partners, and advisors—articulating our approach, roadmap, and differentiation • Identify high-impact opportunities where AI can solve customer problems or create competitive advantage • Establish technical standards, patterns, and best practices that influence engineering decisions across the organization • Architect and build production AI systems including LLM applications, RAG pipelines, semantic search, and traditional ML models • Design rigorous evaluation frameworks, experimentation methodologies, and monitoring systems that ensure AI solutions deliver reliable, measurable results • Own technical quality for AI systems end-to-end: from data pipelines through model deployment to production observability • Partner with product management to translate business requirements into technical approaches and validate solutions against customer needs • Mentor and elevate the AI/data science team (3-5 engineers), raising the technical bar through code review, architecture guidance, and knowledge transfer • Collaborate across engineering teams to integrate AI capabilities into Wiser's broader platform architecture • Drive build-vs-buy decisions and vendor evaluations for AI infrastructure and tooling • Champion AI-native development practices across Wiser engineering—demonstrating how AI tools accelerate development, improve code quality, and change what's possible