• Mapear processos manuais e repetitivos na área Comercial com potencial de automação; • Construir e manter fluxos no Microsoft Power Automate (integrações entre CRM, Teams, Outlook e SharePoint); • Desenvolver agentes e assistentes de IA com Claude e Copilot para apoiar o time em propostas, análise de documentos e comunicações; • Apoiar gestores com dashboards e relatórios automatizados de indicadores comerciais; • Documentar fluxos, agentes e prompts desenvolvidos, garantindo sustentação das soluções em produção; • Atuar como referência interna de boas práticas no uso de IA e automação; • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

• Works as a positive team member of a project that may consist of Business Analysts, Project Managers, Information Architects, Data Analysts, and/or Database Administrators to deliver quality applications and components within scope, on time, and within budget. • Participates in the evaluation of emerging technologies, developing proof-of-concepts, and promoting the usage of these emerging technologies. • Meets with clients/stakeholders, and participates in design meetings with the client. • Works directly with researchers to document, analyze, and translate their needs into technical designs and informatics solutions. • Gathers user requirements and creates technical documentation. • Applies biomedical informatics technical standards, methodologies, and principles to research-specific program needs, objectives, and outcomes. • Assists in the development of business requirements for additional subject areas. • Follows standard operational procedures and HIPAA regulations. • Develops strategies for managing complex data sets through maintaining data standards and metadata. • Develops complex reports from disparate systems and ensures their accuracy. • Leads efforts to ensure that informatics systems support and advance the research objectives and mission of Emory University. • Performs other duties as required.

• Assist in conducting compensation benchmarking studies to analyze salary data and market trends • Evaluate job descriptions and conduct job evaluations to determine appropriate salary grades and pay ranges • Assist in the design, implementation, and administration of compensation programs, including base pay, incentives, and Total Rewards programs • Analyze existing compensation data to identify trends, issues, and opportunities for improvement • Prepare reports and presentations for management to communicate findings and recommendations • Collaborate with HR business partners, recruiters, and hiring managers to ensure consistent and fair compensation practices • Participate in salary surveys and maintain up-to-date knowledge of compensation trends and best practices • Ensure compliance with federal, state, and local regulations related to compensation and benefits • Support annual salary planning processes, including budgeting, forecasting, and merit increase recommendations • Respond to employee inquiries regarding compensation and benefits in a timely and professional manner • Analyze existing processes, such as FLSA classification review, pay changes, and position changes • Streamline compensation processes through operational and system enhancements via ADP and other internal systems • Assist in bonus design, benchmarking, administration and communications

• Ensure customer satisfaction by managing all communications (email, chat and phone). • Provide accurate and comprehensive solutions to questions and complaints, using established methods and tools. • Build sustainable, trust-based relationships through empathetic and open communication, conducting detailed investigations of customer accounts to ensure proper resolution. • Manage and update CRM records accurately, categorizing tickets quickly and consistently, and follow up on outstanding issues to ensure timely resolution. • Follow all processes and policies, proactively escalating trends or critical issues to leadership when necessary. • Meet individual and team quality and productivity targets, collaborating closely with various departments to support all operations. • Handle additional responsibilities, such as processing refunds and approvals. • Deliver excellent service, always being helpful and empathetic. • Commit to trainings and guidance received to stay up to date on processes. • Live the mission: inspire and empower Wellhubbers by prioritizing your own and your colleagues' well-being. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work–life balance.