Softplan

Role Description El instructor será responsable de participar directamente en los procesos de capacitación para usuarios finales y nuevos instructores, garantizando la difusión de conocimientos de forma clara, didáctica y eficaz. Además de impartir la capacitación, este profesional también será responsable de la elaboración de materiales de apoyo para el periodo posterior a la capacitación. Responsibilities - Participar activamente en el proceso de capacitación de nuevos instructores del mercado, promoviendo la alineación técnica y metodológica; - Preparar materiales didácticos bajo la guía del equipo técnico y pedagógico, como cuadernos de ejercicios, presentaciones (PPT), entre otros; - Elaborar cuestionarios de evaluación bajo la guía, alineados con el contenido impartido; - Elaborar manuales y guías de usuario con un lenguaje accesible y enfocados en la experiencia del público objetivo; - Preparar y organizar datos y escenarios en entornos de capacitación, asegurando una simulación adecuada de las funcionalidades del sistema; - Impartir capacitación a los usuarios finales, asegurando la comprensión y la aplicación práctica del contenido; - Actuar como punto de apoyo en el período posterior a la capacitación, brindando orientación continua y seguimiento asistido para reforzar el aprendizaje. Qualifications - Habilidades de comunicación y docencia; - Organización y atención al detalle; - Licenciado en la carrera de Derecho o cursando el último semestre de la carrera; - Experiencia previa en formación o desarrollo de usuarios; - Se valorará el conocimiento de materiales didácticos; - Disponibilidad para viajar. Benefits - Auxílio Home Office; - Benefício de Maternidad / Paternidad; - Vales de Alimentación y Refección; - Day Off; Company Description Transformando mercados con tecnología desde hace más de 30 años. Impactamos vidas a través de la Tecnología. Creamos tecnologías que impulsan la transformación digital en el sector público y fomentan la innovación en los segmentos de Justicia, Infraestructura y Obras, y Procesos Digitales y Administrativos. Pionera en la implementación de procesos digitales en el país, Softplan Sector Público desarrolla soluciones que promueven mayor agilidad, transparencia y eficiencia en los servicios prestados al ciudadano.

• Ejecutar actividades de implantación y despliegue del sistema EJE No Penal en las sedes del Poder Judicial del Perú. • Conducir proyectos de implantación de mediano y gran porte, siguiendo la metodología definida, incluyendo parametrizaciones, configuraciones, homologaciones, capacitaciones y entrada en producción. • Brindar y apoyar capacitaciones a distintos perfiles de usuarios (magistrados, personal jurisdiccional, técnico y administrativo), facilitando la adopción del sistema. • Actuar en campo conforme al plan de despliegue nacional, acompañando el uso de la herramienta y apoyando la fase de estabilización. • Elaborar y mantener actualizados materiales de usuario y documentación funcional en español, realizando diagnósticos de consultoría. • Actuar como líder de equipo cuando sea designado por el jefe inmediato.

• Execute implementation and deployment activities for the EJE No Penal system at sites of the Judiciary of Peru. • Lead medium- and large-scale implementation projects following the defined methodology, including parameterization, configuration, homologation/acceptance, training, and go-live. • Provide and support training for different user profiles (magistrates, court staff, technical and administrative personnel), facilitating system adoption. • Work in the field according to the national deployment plan, supporting tool usage and assisting during the stabilization phase. • Prepare and maintain user materials and functional documentation in Spanish, carrying out consulting diagnostics. • Serve as team leader when designated by the immediate supervisor.

• Participate actively in the training process for new market instructors, promoting technical and methodological alignment; • Prepare instructional materials under the guidance of the technical and pedagogical team, such as exercise booklets, presentations (PPT), and others; • Develop evaluation questionnaires under guidance, aligned with the content delivered; • Create manuals and user guides written in accessible language and focused on the target audience's experience; • Prepare and organize data and scenarios in training environments, ensuring an appropriate simulation of the system's functionalities; • Deliver training to end users, ensuring comprehension and practical application of the content; • Serve as a support point after training, providing ongoing guidance and assisted follow-up to reinforce learning.

• Act as the technical reference for development within squads, delivering high-quality, complex solutions and leading initiatives for technical improvement, innovation and AI adoption across the vertical’s products. • Architecture & Technical Evolution • Design and evolve the architecture of services (back-end, front-end and data), ensuring scalability, resilience and alignment with business needs. • Translate business requirements into robust technical solutions, define integration scenarios and make informed stack decisions. • Lead design reviews, establish coding standards and support the definition of architectural guidelines together with coordination. • Continuously map and reduce technical debt, promoting sustainable architectural evolution. • DevOps, Infrastructure & Reliability • Plan and structure DevOps/CI/CD pipelines, standardize environments using IaC, containers and orchestration. • Ensure observability, monitoring and the adoption of SRE practices to guarantee high availability of the products. • Support the analysis and resolution of critical production incidents, acting quickly with a focus on root cause. • Development & Quality • Develop high-complexity features for SIDER products, maintaining high standards of quality and performance. • Conduct code reviews, promoting adherence to best practices and technical consistency across teams. • Design APIs and system integrations, including event-driven architectures and messaging (RabbitMQ). • Participate in technical refinements and estimates for complex initiatives, contributing technical vision and feasibility. • People, Knowledge & Innovation • Mentor mid-level and senior developers, supporting technical growth and team autonomy. • Share knowledge through structured documentation and tech talks, strengthening the engineering culture. • Contribute to AI and automation initiatives, encouraging responsible and productive use of these technologies in the development cycle. • Act as a technical facilitator between squads and partner areas, promoting alignment and collaboration to solve complex challenges.

• Support the evolution and maintenance of software, taking into account system security, performance, and quality. • Apply best practices and stay updated on new technologies. • Willingness to take on new challenges and emerging technologies. • Commitment to delivering high-quality work, personal development, and behavior aligned with the company and team values. • Other related activities.

• Provide assistance to the IT support/sustainment team; • Provide customer support; • Provide users with guidance to resolve low-complexity questions and/or issues; • Escalate user questions regarding system usage when a ticket requires further evaluation from the perspective of business rules, configurations, or application behavior; • Ensure detailed recording of tickets, including an accurate description of the request, classification of criticality level, systems involved, and type of service; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Prestar Suporte de Nível I via telefone, chat e presencialmente. Orientar os usuários de forma clara sobre o uso dos módulos, características e dúvidas operacionais do sistema. • Atender aos chamados de suporte, realizando as parametrizações e ajustes de configuração no sistema, garantindo a conclusão das demandas dentro dos prazos estipulados, gerenciar o próprio tempo e priorizar a fila de chamados de forma eficaz. • Realizar a análise e diagnóstico inicial de incidentes de produção. Em casos de problemas de Nível II, efetuar o escalonamento imediato para o suporte técnico remoto, e acompanhar, homologar e validar a entrada da solução em produção. • Aplicar conhecimentos básicos em SQL, JavaScript, HTML e CSS para criar formulários dinâmicos, otimizar processos internos e desenvolver relatórios gerenciais (BI) para apoiar a tomada de decisão. • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

• Develop and execute CRM management activities using the HubSpot platform; • Maintain the health and optimization of the CRM database (fields, properties, workflows, etc.); • Act as the interface with the data, sales, and marketing teams to carry out initiatives; • Implement marketing and sales automations in HubSpot (email and WhatsApp campaigns) aimed at increasing lead nurturing and conversion into opportunities for the sales team; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and results.

• Develop, evolve, and maintain applications with a focus on scalability, efficiency, and reliability. • Ensure code maintainability and quality by applying development and architectural best practices. • Actively collaborate in planning, specification, and technical definition of solution enhancements and maintenance. • Participate in estimates, impact analyses, and effort validation for system evolution and support. • Work with a focus on solution sustainability, considering performance, security, and operational cost. • Co-own the quality of the delivered product by participating in code reviews, testing, and continuous improvements. • Produce and maintain technical documentation for developed systems. • Document technical analyses and architectural decisions, justifying technological choices in new releases and delivered improvements.