• Works as a positive team member of a project that may consist of Business Analysts, Project Managers, Information Architects, Data Analysts, and/or Database Administrators to deliver quality applications and components within scope, on time, and within budget. • Participates in the evaluation of emerging technologies, developing proof-of-concepts, and promoting the usage of these emerging technologies. • Meets with clients/stakeholders, and participates in design meetings with the client. • Works directly with researchers to document, analyze, and translate their needs into technical designs and informatics solutions. • Gathers user requirements and creates technical documentation. • Applies biomedical informatics technical standards, methodologies, and principles to research-specific program needs, objectives, and outcomes. • Assists in the development of business requirements for additional subject areas. • Follows standard operational procedures and HIPAA regulations. • Develops strategies for managing complex data sets through maintaining data standards and metadata. • Develops complex reports from disparate systems and ensures their accuracy. • Leads efforts to ensure that informatics systems support and advance the research objectives and mission of Emory University. • Performs other duties as required.

• Assist in conducting compensation benchmarking studies to analyze salary data and market trends • Evaluate job descriptions and conduct job evaluations to determine appropriate salary grades and pay ranges • Assist in the design, implementation, and administration of compensation programs, including base pay, incentives, and Total Rewards programs • Analyze existing compensation data to identify trends, issues, and opportunities for improvement • Prepare reports and presentations for management to communicate findings and recommendations • Collaborate with HR business partners, recruiters, and hiring managers to ensure consistent and fair compensation practices • Participate in salary surveys and maintain up-to-date knowledge of compensation trends and best practices • Ensure compliance with federal, state, and local regulations related to compensation and benefits • Support annual salary planning processes, including budgeting, forecasting, and merit increase recommendations • Respond to employee inquiries regarding compensation and benefits in a timely and professional manner • Analyze existing processes, such as FLSA classification review, pay changes, and position changes • Streamline compensation processes through operational and system enhancements via ADP and other internal systems • Assist in bonus design, benchmarking, administration and communications

• Ensure customer satisfaction by managing all communications (email, chat and phone). • Provide accurate and comprehensive solutions to questions and complaints, using established methods and tools. • Build sustainable, trust-based relationships through empathetic and open communication, conducting detailed investigations of customer accounts to ensure proper resolution. • Manage and update CRM records accurately, categorizing tickets quickly and consistently, and follow up on outstanding issues to ensure timely resolution. • Follow all processes and policies, proactively escalating trends or critical issues to leadership when necessary. • Meet individual and team quality and productivity targets, collaborating closely with various departments to support all operations. • Handle additional responsibilities, such as processing refunds and approvals. • Deliver excellent service, always being helpful and empathetic. • Commit to trainings and guidance received to stay up to date on processes. • Live the mission: inspire and empower Wellhubbers by prioritizing your own and your colleagues' well-being. Be part of a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work–life balance.

Role Description We are currently seeking a customer-focused and technically skilled Service Desk Analyst to join a fast-paced support environment serving end users across multiple service areas. This role is ideal for someone with prior IT support or Service Desk experience who enjoys troubleshooting technical issues, helping users, and working in a structured support environment. The successful candidate must be comfortable supporting users across a wide operating schedule and working in a performance-driven remote environment. - Provide first-level technical support to end users - Troubleshoot and resolve basic hardware, software, and access-related issues - Escalate unresolved issues to the appropriate support teams - Track, document, and manage incidents accurately - Guide users through troubleshooting steps and issue resolution - Follow up with users to ensure issues are fully resolved - Maintain high-quality customer service standards - Support ticket documentation, routing, and closure processes - Recommend process improvements where appropriate - Maintain knowledge of Service Desk procedures, systems, and tools Availability Requirements Candidates must be fully flexible and available to support the following operating hours: - Monday-Friday: 7:00 AM - 7:30 PM CST - Saturday: 6:00 AM - 6:30 PM CST - Sunday: 6:00 AM - 5:30 PM CST Please only apply if you are able to support rotating schedules within these operating hours, including weekends and holidays where required. Compensation $6.50 USD per hour, paid weekly. Requirements - High school diploma or equivalent - Minimum 2 years of experience in an IT Support, Help Desk, or End User Services environment - Experience supporting Windows environments and end users - Strong troubleshooting and problem-solving skills - Excellent written and verbal English communication skills - Ability to multitask and prioritize in a fast-paced environment - Ability to remain professional and customer-focused under pressure - Comfortable working independently and within a team environment Preferred Experience - Experience with the following technologies and platforms is highly preferred: - Office 365 - Azure Active Directory - Meraki - Workspace ONE - Bomgar - ServiceNow - ITIL or IT Service Management practices - Computer networks and internet-based software Technical Requirements (Non-Negotiable) - Stable wired fibre internet connection (Wi-Fi only connections are not accepted) - Backup power solution, such as a UPS or inverter - Professional headset with microphone - A dual monitor setup is preferred for productivity and workflow management Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: - Resume review and prescreen questionnaire - One-way video interview - Live prescreen interview via Teams - Client interview via Teams - Additional/final interview if required Please note: Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.