• Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3. • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing. • Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications. • Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ). • Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script. • Create and execute development plans as appropriate to meet changing needs and requirements. • Understands ITIL V3 processes and is hands-on with ITIL process implementation. • Conduct requirements gathering workshops for customers. • Help integration team in planning and packaging the ServiceNow service portal integration solution. • Draft use cases and functional requirements documents. • Draft proposals and statements of work for solutions. • Reviewing and providing guidance on functional requirements documents. • Provide technical assistance in a pre-sale’s capacity.

- Solution Architecture: Lead the end-to-end architecture and design of ServiceNow Order Management solutions, including order capture, decomposition, orchestration, and fulfillment workflows aligned to client business needs. - Requirements & Discovery: Facilitate discovery workshops with client stakeholders to gather and translate business and technical requirements into scalable OM design patterns and solution blueprints. - Platform Configuration & Oversight: Guide and oversee the configuration of ServiceNow OM modules including order decomposition rules, fulfillment tasks, SLA management, and catalog-driven order flows. - Integration Design: Define integration strategies between ServiceNow OM and external systems such as CRM, ERP, billing, and provisioning platforms, leveraging REST/SOAP APIs and IntegrationHub. - Technical Leadership: Provide hands-on technical leadership to development and configuration teams, conducting design reviews, enforcing platform governance, and ensuring adherence to ServiceNow best practices. - Stakeholder Engagement: Act as the primary technical point of contact for client architects, product owners, and business stakeholders, communicating solution design decisions clearly and confidently. - Continuous Improvement: Identify opportunities to optimize order lifecycle processes, recommend platform enhancements, and contribute to the development of internal OM accelerators, templates, and reusable assets.

• Responsible for maintaining CMDB data accuracy and CI relationship integrity. • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

Role Description ASRC Federal is seeking a ServiceNow Developer to support the design, development, and implementation of ServiceNow-based solutions for the Defense Contract Audit Agency (DCAA). This role is responsible for configuring and customizing the ServiceNow platform to meet mission and business requirements, streamline IT service management processes, and enhance system functionality. - Design, develop, and implement ServiceNow solutions including workflows, forms, and integrations - Configure and customize core ServiceNow modules such as ITSM, ITOM, ITBM, and/or HRSD - Develop and maintain business rules, client scripts, UI policies, workflows, and Flow Designer solutions - Integrate ServiceNow with external systems using REST, SOAP, and other APIs - Support automation of business processes and service delivery functions - Collaborate with stakeholders, business analysts, and system administrators to gather and refine requirements - Troubleshoot and resolve defects, performance issues, and system enhancements - Maintain system documentation, including technical designs and configuration details - Ensure compliance with DoD cybersecurity, data protection, and governance standards - Participate in testing, deployment, and continuous improvement activities Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field. Equivalent combination of education and experience will be considered. - 5+ years of experience developing and configuring ServiceNow solutions - Active Secret Clearance Required - Hands-on experience with ServiceNow platform development (e.g., scripting in JavaScript, Glide APIs) - Experience with ServiceNow modules such as ITSM, ITOM, or equivalent - Knowledge of web technologies including HTML, CSS, and JavaScript - Experience with REST/SOAP integrations and API development - Strong problem-solving and analytical skills Preferred Qualifications - ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) - Experience with advanced ServiceNow capabilities (e.g., Flow Designer, IntegrationHub, Performance Analytics) - Familiarity with Agile development methodologies - Experience supporting federal or DoD environments - Knowledge of ITIL framework and service management best practices Benefits - Competitive pay and benefits packages - Health care, dental, vision, life insurance - 401(k) - Education assistance - Paid time off including PTO, holidays, and any other paid leave required by law EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.