Wowza Media Systems

Role Description We are looking for a Technical Support Engineer to join our global team of Support professionals. This successful candidate will be responsible for providing technical support measured against SLA for Wowza Media Systems products and services across our customers' numerous workflows and deployments. The ideal candidate will have experience in media streaming products and services, troubleshooting entire workflows including complex video delivery systems, networking issues, and working with and educating customers at all skill levels. Qualifications - 5+ years related experience in the above referenced areas - Prior experience in providing external customer support in a Service Desk environment - Prior experience in managing SLA’s - Prior experience working in a SaaS environment - Excellent verbal, written, organizational and interpersonal skills - Ability to work remotely and independently while maintaining productivity metrics - Real world deployment experience with live and on demand video/audio streaming, codecs, encoding technologies and media players - Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency - Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare - Proficient in multiple environments such as Java, XML, HTML, JavaScript - Experience with streaming protocols including but not limited to: RTMP(S) and its flavors, RTP/RTSP, Apple HTTP(S) Live Streaming, an understanding of the new LL-HLS, WebRTC, and CMAF - Prior experience with managing cloud-based deployments such as Web Servers (HTTP), and Cloud Based Services (AWS, Google, Azure) - Prior experience with Wowza products and services a plus - Ability to work non-traditional shifts as requested Requirements - Dedication to learning ongoing Wowza product knowledge - Work to ensure Service Level Agreements (SLA) are met - Adhere to defined metrics and KPIs - Contribute to the tech support knowledge base by adding and maintaining data - Provide feedback on processes and documentation to improve customer experience - Reproduce workflows by mirroring or using real customer configurations - Mentor and train junior technical support staff on technical and procedural matters - Provide unapologetic “customer obsessed” service and support Shift - 2nd covering EU Company Description Wowza Media Systems is a Colorado-based, globally known leader providing video and media streaming software solutions to customers for whom video is mission critical but not a core competency. Wowza’s software enables its customers to deliver high fidelity video streams from (m)any sources to (m)any destinations, with low latency, reliable at large scale. Wowza’s solutions are implemented across video platforms, gaming, fitness, auction and commerce, education and government applications. The Company is backed by private equity firm Clearhaven Partners. Why Work for Wowza - Wowza’s team works to connect the larger community with our passion for tech. - From live-streaming graduation ceremonies for local high schools to participating in events like SheTech, employees are able to cultivate the same creative energy that first brought the company to life. - Employees are encouraged to take ownership of their role with limited oversight — and coworkers are happy to help one another out. - Wowza Media Systems is an equal opportunity employer, committed to creating a diverse and inclusive environment for all people to thrive in.

Description We’re seeking a Senior Java Video Streaming Engineer with deep expertise in transcoding, packaging, and delivery workflows to join our engineering team. In this role, you will architect, implement, and optimize live and on-demand streaming pipelines in Wowza Streaming Engine. We are looking for someone with deep expertise in streaming video standards and a low level understanding of the key components in video processing. What You’ll Do • Design and develop core features within Wowza Streaming Engine designed for testability and scale. • Design and implement advanced transcoder workflows for new codecs and accelerators. • Design and implement highly scalable packaging workflows. • Debug and resolve customer reported issues, bugs and performance issues. • Participate in cross-functional projects from conception through deployment. • Be a resource to other team members as a streaming subject matter expert.

Description Wowza powers the world's leading live and on-demand streaming experiences. From global events and enterprise broadcasts to AI-powered video intelligence at the edge, Wowza provides the most trusted, extensible, and developer-friendly streaming platform on the market. We are seeking a Senior Backend Engineer to join our AI-powered video intelligence team. You should have strong experience in Python backend development and building real-time, performance-critical applications, with a passion for learning new domains. While video streaming and AI/ML experience are bonuses, we're looking for someone eager to dive into the intersection of video technology and artificial intelligence. This role requires solid Python programming skills, experience with asynchronous systems, and the ability to work on high-throughput applications that process video streams at scale.   The Role The Senior Backend Engineer will design and develop scalable real-time video analysis services using modern Python frameworks. This role operates at the intersection of backend engineering, AI integration, and high-performance computing, building systems that process thousands of video frames per second with computer vision models.   What You'll Do Design and develop scalable real-time video analysis services using FastAPI and WebSocket protocols Build and maintain high-performance AI inference pipelines that process thousands of video frames per second Optimize GPU utilization, model sharing, and resource allocation across concurrent video streams Evaluate and integrate computer vision models (object detection, scene classification, VLMs) into production services Implement fair scheduling algorithms and multi-device inference coordination Monitor and optimize production systems for memory efficiency, inference latency, and throughput Work with product management to translate business requirements into technical solutions Learn and contribute to video processing and AI/ML technologies as part of your role growth   What You Bring 8+ years of experience in commercial software engineering 5+ years of backend development experience with Python, particularly modern async frameworks (FastAPI, asyncio) Strong understanding of concurrent programming, async/await patterns, and event-driven architectures Experience with real-time systems, WebSocket protocols, and binary data streaming Knowledge of performance optimization including profiling, memory management, and bottleneck analysis Strong understanding of distributed systems concepts: load balancing, resource pooling, fair scheduling Experience with REST APIs, protocol design, and client-server architectures Solid debugging skills for complex multi-threaded/async systems Strong motivation to learn new technologies and domains, particularly video processing and AI/ML integration Good communication skills and ability to work effectively in a collaborative environment Commitment to code quality: type annotations, testing, documentation, and maintainability   Strong Plus Experience with video processing, streaming protocols (RTMP, WebRTC, HLS), or media frameworks (FFmpeg, OpenCV) Knowledge of computer vision, object detection, or ML model inference in production Experience with PyTorch, TensorFlow, or other ML frameworks for model integration (not ML research) Familiarity with ML inference optimization Understanding of video codecs, frame encoding/decoding, and media transport protocols Experience with object tracking algorithms or real-time video analytics Background in high-throughput data processing or stream processing systems Knowledge of Wowza Streaming Engine or similar media server platforms   Tech Stack Languages: Python (modern type hints, async/await) Frameworks: FastAPI AI/ML: PyTorch, TensorRT, OpenCV, Hugging Face, computer vision models Infrastructure: Docker, Github Actions Protocols: WebSocket, binary streaming, custom protocols Tools: Git, pytest, mypy, black, rye (Python packaging)   Benefits & Perks •       Paid Time Off •       Medical, Dental, and Vision insurance (effective Day 1) •       401(k) with strong company match •       Dependent Care FSA •       Employer-paid Life Insurance and AD&D •       Paid Parental Leave

Role Description As the Enterprise Sales Executive, International Accounts, you will own the entire sales cycle for Wowza’s streaming solutions across all EMEA and APAC verticals. Acting as a trusted customer ambassador, you’ll guide prospects and existing accounts through: - Prospecting - Discovery - Proposals - Procurement - Final contract award You should understand complex procurement processes—including RFI/RFQ/RFP sequences and cooperative purchasing—to align Wowza’s value proposition with market needs. Qualifications - 5+ years of enterprise sales experience selling software or technology solutions to various companies and institutions in EMEA & APAC. - Solid understanding of video streaming workflows and embedded video technologies; able to explain complex concepts to non-technical buyers. - Strong history of meeting or surpassing quota, with deal sizes between $30K and $250K. - Familiarity with solution-selling frameworks such as MEDDIC, Challenger, or Sandler. - Experience navigating various procurement processes—including RFIs, RFQs, RFPs—and leveraging cooperative purchasing vehicles. - Ability to develop trusted advisor relationships at all levels (IT users, economic buyers, executive sponsors). - Excellent storytelling and demo skills; able to frame solutions around efficiency and problem-solving. - Self-motivated with a sense of urgency; comfortable managing long, complex sales cycles. - Track record of working effectively with internal teams to deliver value and drive expansion. Requirements - Identify, qualify, and close new and expansion business within all key market segments. - Self-source roughly 40% of your pipeline while leveraging inbound leads and channel partners. - Map out user, economic, and executive buyers within target companies. - Perform focused cold calls and discovery to surface pain points. - Conduct demos that highlight workflow inefficiencies and illustrate how Wowza drives efficiency and cost savings. - Navigate RFI, RFQ, and RFP submissions; align proposals with customer and prospect-specific requirements and procurement rules. - Build internal champions and reference other customer successes to gain buy-in from all stakeholders. - Develop credibility across all key vertical segments, understanding each domain’s mission, budget cycle, and regulatory constraints. - Stay current on streaming technologies and emerging trends in embedded systems and video workflows. - Serve as a liaison between customers and Wowza’s product, engineering, and solutions teams. - Translate customer requirements into actionable proposals and ensure their voice is heard internally. - Coordinate with Customer Success, Solutions Architecture, Marketing, Finance, and Legal to ensure compliant onboarding, adoption, and contract execution. - Maintain a healthy, accurate sales pipeline using a CRM system. - Provide reliable revenue forecasts and insights to leadership. - Consistently meet or exceed annual and quarterly sales targets by closing deals in the $30K–$250K range. - Typical sales cycles run 45–70 days, depending on procurement complexity. Benefits - Competitive salary: $200K–$250K OTE (base + commission) - Generous Paid Time Off - Medical, Dental, and Vision insurance (effective Day 1) - 401(k) with strong company match - Dependent Care FSA - Employer-paid Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Paid Parental Leave - Short-Term and Long-Term Disability - Training & Development opportunities - Employee Assistance Program (EAP)