• Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning. • Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams. • Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities. • Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner. • Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing. • Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup. • Define success metrics, milestones, and post-launch optimization plans during the onboarding phase. • Monitor and analyze campaign performance to surface trends and drive data-backed recommendations. • Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements. • Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities. • Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements. • Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities. • Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support. • Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements. • Provide thought leadership on market trends and best practices to help partners stay competitive and innovative. • Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks.

• Develop systems to track new implementations and customer health • Define metrics, tooling, and reporting standards for measuring customer health • Lead and coordinate complex onboarding projects • Drive adoption by developing and conducting customer training • Manage account-level risks and coordinate internal issue resolution • Identify expansion opportunities during customer interactions • Develop and deliver progress reports on customer health and project status • Coordinate with internal/external stakeholders for product feedback and issue resolution

• Own the full post-signature lifecycle for all Solutions accounts, including onboarding, coordinating training, implementation check-ins, renewal scheduling, and expansion conversations • Serve as the primary point of contact for district and community-based organization partners, ensuring a consistent and high-quality experience • Monitor implementation progress and proactively address risks or gaps • Own renewal planning and coordination across accounts • Identify and develop expansion opportunities, coordinating with Sales to close • Track and improve renewal rates, expansion revenue, and net revenue retention as core measures of success • Partner closely with the Sales team and other internal partners to manage shared district and CBO relationships • Ensure strong continuity and experience across both Solutions and Camp touchpoints • Identify Solutions customers who are strong candidates for full-service camp deals based on readiness signals (geography, enrollment scale, administrator engagement) • Document clear customer success evidence, including student engagement and outcomes, staff satisfaction with implementation ease, compliance documentation, etc. • Maintain clean documentation and visibility across accounts

• Own a highly strategic $3M–$7M+ ARR book of business • Develop understanding of customers' businesses and success criteria • Take ownership of portfolio's health • Build relationships with senior stakeholders • Anticipate customer needs and push results • Educate customers on best practices • Conduct comprehensive business reviews • Leverage scalable tools for customer engagement • Participate in cross-functional projects • Support internal team members and share best practices