Title: Systems Administrator Grad Location: IN.Bangalore.Remote time type Full time Job Description: Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer. Systems Administrator- Grad is an entry-level role designed for candidates who are starting their career in database administration. This role focuses on learning and supporting Microsoft SQL Server environments under the guidance of senior DBAs. The engineer will assist with basic database operations, monitoring, backups, and incident support across non-production and production environments. This role is ideal for candidates with basic SQL knowledge, strong eagerness to learn, and an interest in database administration. Basic knowledge of MySQL is an added advantage. We are looking for Systems Administrator- Grad who will: - You will support the SQL Server Database Administration team in daily operational activities - You will monitor SQL Server instances to ensure database availability and health checks - You will Perform basic health checks on SQL Server instances - You will monitor and respond to alerts related to SQL Server - You will perform basic troubleshooting for common SQL Server issues - You will assist in handling incidents and service requests through ticketing tools - You will perform initial issue analysis and escalate complex issues to seniors - You will ensure incidents and service requests are handled within defined SLA timelines - You will assist with SQL Server backup and restore activities under guidance - You will support routine maintenance tasks - You will assist senior DBAs during SQL Server patching and upgrade activities - You will support user access requests - You will maintain basic documentation and update runbooks for DBA operational tasks - You will follow standard operating procedures, security policies, and compliance guidelines Is this opportunity right for you? We are looking for candidates who have: - Bachelor's degree in computer science, Software Engineering, or related field, or equivalent practical experience. - 0-1 year of experience in IT support, database support, or related roles - Freshers with basic SQL knowledge and relevant training/certifications are encouraged to apply - Basic understanding of Microsoft SQL Server/MYSQL - Basic SQL skills: - SELECT, INSERT, UPDATE, DELETE - Simple joins and filters - Basic awareness of: - Databases and tables - Backups and restores (conceptual understanding) - Database availability and performance (at high level) - Basic understanding of Windows Server concepts - Basic understanding of RDBMS concepts (tables, indexes, constraints, joins). - Basic knowledge of Microsoft SQL Server and SQL/T‑SQL. - Familiarity with SQL Server Management Studio (SSMS) - Willingness to work in rotational shifts and on‑call support model. - Strong willingness to learn and grow in database administration - Basic problem-solving and analytical skills - Ability to follow instructions and standard operating procedures (SOPs) - Good communication skills - Willingness to work in 24×7 shift rotations and on-call support - Team player with a positive attitude Nice to Have : - Basic understanding of MySQL - Any SQL Server or database-related certification - Exposure to ITIL or production support concepts CSGer Perks & Benefits: - Work from Home, in-office, or hybrid - Employee Belonging Groups - Healthcare: Dental, Medical, and Vision - Paid Vacation, Volunteer, and Holiday Time Off - And so much more! Location(s): IN.Bangalore.Remote Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us or email us. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

• Collaborate with internal HR and business units to gather and analyze requirements, recommend best practices, system controls, protocols, and business process improvements. • Configure and maintain UKG system settings, features, and functionality in accordance with HR and IT requirements. • Build, maintain, and support reporting and analytics from the UKG platform. • Establish and maintain integrations from UKG to other GuidePoint IT Enterprise Applications. • Experience managing and supporting integrations between UKG and other enterprise applications. • Provide timely technical support to end-users, troubleshooting system issues, and resolving inquiries effectively. • Partner with HR and IT teams to pinpoint opportunities for system optimization and streamline processes. • Develop and execute training programs to educate users on system functionality and best practices. • Monitor system performance, conduct routine audits, and uphold data integrity and compliance with relevant regulations. • Stay abreast of UKG product updates and industry trends. • Serve as a subject matter expert on UKG functionality, offering guidance and expertise to internal stakeholders. • Coordinate with external application teams to facilitate necessary data integrations.

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. • Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. • Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. • Analyze system and team performance data to provide operational insights and improve productivity. • Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Role Description We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making. - Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. - Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. - Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. - Analyze system and team performance data to provide operational insights and improve productivity. - Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity. Qualifications - Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. - Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. - Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. - Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. - Experience in troubleshooting, user support, training, and documentation. - English level: B2+ (Upper-Intermediate/Advanced). Requirements - Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. - Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. - Detail-oriented and highly organized. - Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. - Previous experience with CRM systems in the trading or iGaming industry is preferred. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.