• Collaborate with internal HR and business units to gather and analyze requirements, recommend best practices, system controls, protocols, and business process improvements. • Configure and maintain UKG system settings, features, and functionality in accordance with HR and IT requirements. • Build, maintain, and support reporting and analytics from the UKG platform. • Establish and maintain integrations from UKG to other GuidePoint IT Enterprise Applications. • Experience managing and supporting integrations between UKG and other enterprise applications. • Provide timely technical support to end-users, troubleshooting system issues, and resolving inquiries effectively. • Partner with HR and IT teams to pinpoint opportunities for system optimization and streamline processes. • Develop and execute training programs to educate users on system functionality and best practices. • Monitor system performance, conduct routine audits, and uphold data integrity and compliance with relevant regulations. • Stay abreast of UKG product updates and industry trends. • Serve as a subject matter expert on UKG functionality, offering guidance and expertise to internal stakeholders. • Coordinate with external application teams to facilitate necessary data integrations.

• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. • Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. • Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. • Analyze system and team performance data to provide operational insights and improve productivity. • Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Role Description We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making. - Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. - Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. - Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. - Analyze system and team performance data to provide operational insights and improve productivity. - Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity. Qualifications - Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. - Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. - Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. - Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. - Experience in troubleshooting, user support, training, and documentation. - English level: B2+ (Upper-Intermediate/Advanced). Requirements - Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. - Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. - Detail-oriented and highly organized. - Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. - Previous experience with CRM systems in the trading or iGaming industry is preferred. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.

Title: Epic Cogito Analyst/Administrator - Software Systems Specialist III - ITS-Clin Revenue Cycle Location: Galveston United States Job Description: Minimum Qualifications: Bachelor's degree or equivalent in a related field and three years of related experience. Preferred Qualifications: - Experience with Epic Cogito tools, including Clarity, Caboodle, SlicerDicer, Reporting Workbench, and Radar. - Experience administering reporting platforms such as SAP BusinessObjects (Launch Pad preferred). - Strong SQL skills and solid understanding of relational databases and data structures. - Experience with report development and migration (e.g., Crystal Reports to Cogito or Power BI) preferred. - Ability to troubleshoot complex system, data, and reporting issues. - Strong collaboration skills with the ability to work across technical and operational teams. - Excellent communication, organization, and problem-solving skills. Job Summary: To provide the technical skills and expertise required in developing and maintaining computer operating system software of the most complex nature. Job Duties: UTMB is seeking an Epic Cogito Analyst to support, maintain, and enhance our Epic analytics and reporting platforms. This role is responsible for the administration of Cogito front-end tools, content management, and collaboration with analysts and application teams to deliver scalable reporting solutions. - Administer and support Epic Cogito tools, including SlicerDicer, Reporting Workbench, and Radar dashboards. - Manage and support front-end reporting platforms, including SAP BusinessObjects Launch Pad. - Provision and maintain Cogito security, including user access, roles, and permissions. - Maintain and customize Epic-released and locally developed content, including: - Reporting Workbench templates - Cogito SQL metrics - SlicerDicer sessions and filters - Troubleshoot issues with Cogito tools, reporting content, and data availability, ensuring timely resolution. - Collaborate with Business Intelligence Developers (BIDs) and Epic application analysts to design and deliver reporting solutions. - Monitor system performance, troubleshoot issues, and ensure high availability of analytic content. - Serve as a liaison between reporting teams, operational stakeholders, and Epic technical teams. - Review Epic Nova notes and coordinate updates to Cogito content during system upgrades. - Maintain, optimize, and convert legacy reporting solutions (e.g., Crystal Reports) into Cogito tools or Power BI where appropriate. - Support data model updates and ensure alignment with reporting needs. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position. 8 am to 5 pm, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation