Title: Epic Cogito Analyst/Administrator - Software Systems Specialist III - ITS-Clin Revenue Cycle Location: Galveston United States Job Description: Minimum Qualifications: Bachelor's degree or equivalent in a related field and three years of related experience. Preferred Qualifications: - Experience with Epic Cogito tools, including Clarity, Caboodle, SlicerDicer, Reporting Workbench, and Radar. - Experience administering reporting platforms such as SAP BusinessObjects (Launch Pad preferred). - Strong SQL skills and solid understanding of relational databases and data structures. - Experience with report development and migration (e.g., Crystal Reports to Cogito or Power BI) preferred. - Ability to troubleshoot complex system, data, and reporting issues. - Strong collaboration skills with the ability to work across technical and operational teams. - Excellent communication, organization, and problem-solving skills. Job Summary: To provide the technical skills and expertise required in developing and maintaining computer operating system software of the most complex nature. Job Duties: UTMB is seeking an Epic Cogito Analyst to support, maintain, and enhance our Epic analytics and reporting platforms. This role is responsible for the administration of Cogito front-end tools, content management, and collaboration with analysts and application teams to deliver scalable reporting solutions. - Administer and support Epic Cogito tools, including SlicerDicer, Reporting Workbench, and Radar dashboards. - Manage and support front-end reporting platforms, including SAP BusinessObjects Launch Pad. - Provision and maintain Cogito security, including user access, roles, and permissions. - Maintain and customize Epic-released and locally developed content, including: - Reporting Workbench templates - Cogito SQL metrics - SlicerDicer sessions and filters - Troubleshoot issues with Cogito tools, reporting content, and data availability, ensuring timely resolution. - Collaborate with Business Intelligence Developers (BIDs) and Epic application analysts to design and deliver reporting solutions. - Monitor system performance, troubleshoot issues, and ensure high availability of analytic content. - Serve as a liaison between reporting teams, operational stakeholders, and Epic technical teams. - Review Epic Nova notes and coordinate updates to Cogito content during system upgrades. - Maintain, optimize, and convert legacy reporting solutions (e.g., Crystal Reports) into Cogito tools or Power BI where appropriate. - Support data model updates and ensure alignment with reporting needs. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position. 8 am to 5 pm, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Role Description We are seeking a highly skilled and versatile Internal Systems Administrator to work within a team that will manage, optimize, and support the entire suite of business and operational systems used by Netsurit. While we are heavily invested in the ConnectWise ecosystem, this role extends far beyond PSA and RMM into typical MSP tools like TimeZest, SmileBack, BrightGauge, CloudRadial, HubSpot, n8n, MS CSP billing, ITGlue, Scalepad, QuickBooks, etc. The successful candidate will play a critical role in ensuring all our tools communicate seamlessly, either through native integrations or custom API/webhook builds. This role requires a strong mix of systems administration, business process understanding, and automation skills to drive operational excellence, reporting accuracy, and extreme efficiency across our entire business. Key Responsibilities - Business Systems Ecosystem Management - Administer, maintain, and optimize the company's core operational platforms, including ConnectWise (PSA & RMM), CloudRadial, HubSpot, QuickBooks, Scalepad, TimeZest, and SmileBack. - Oversee Microsoft CSP billing processes and ensure accurate reconciliation between Microsoft, our PSA, and QuickBooks. - Manage user access, security roles, and platform settings across all internal applications. - Act as the primary technical contact for vendor support regarding internal tooling issues and upgrades. - Integration & Automation Development - Design, build, and maintain integrations between all business systems natively or via custom API connections. - Utilize integration and workflow automation platforms (such as n8n) to bridge gaps between disconnected systems, eliminate manual data entry, and streamline business processes. - Develop and maintain scripts (PowerShell, Python, or similar) to automate routine administrative tasks and improve service desk workflows. - ConnectWise Administration & RMM - Configure and maintain ConnectWise PSA service boards, workflows, SLAs, ticket routing, agreements, and billing structures. - Oversee the ConnectWise RMM environment, ensuring monitoring policies for servers, workstations, and network devices are accurate and actionable. - Maintain endpoint compliance, automated remediation scripts, patch management, and health checks. - Reporting & Analytics - Administer BrightGauge to produce accurate, real-time operational, financial, and service delivery dashboards. - Integrate SmileBack CSAT data into performance reports and executive dashboards. - Report on key business metrics: SLA performance, utilization, billing accuracy, client health, and technician productivity. - Support, Training & Collaboration - Provide internal escalation support for staff experiencing issues with our internal tool stack. - Train internal users on system best practices, new features, and workflow changes (e.g., how to properly utilize TimeZest for scheduling or CloudRadial for client engagement). - Work closely with leadership, sales, and finance to identify process bottlenecks and implement technical solutions. Qualifications - Diploma / Degree in IT, Information Systems, or related field (or equivalent practical experience). - Relevant certifications beneficial: - ConnectWise Certifications - Microsoft Certifications (especially M365/Azure) - ITIL or similar service management frameworks Requirements - Deep administrative experience with the ConnectWise ecosystem (PSA/Manage, RMM/Automate). - Proven experience integrating and administering a modern MSP tech stack (CloudRadial, BrightGauge, TimeZest, SmileBack, etc.). - Strong API integration experience (REST APIs, Webhooks, JSON) and proficiency with automation platforms like n8n, Zapier, or Make. - Solid scripting skills (PowerShell, Python, or similar). - Understanding of MSP billing operations, specifically Microsoft 365 CSP billing and QuickBooks integrations. - Understanding of networking, Windows Server, Microsoft 365, and Azure environments. - A systems-thinking mindset: the ability to see how changing a workflow in one platform impacts billing, reporting, or service delivery downstream. - Strong troubleshooting and complex problem-solving abilities. - Highly organized with meticulous attention to detail (especially regarding billing and CRM data). - Strong communication skills to translate business needs into technical workflows. - A continuous improvement, "automation-first" mindset. Preferred Experience - 3+ years administering internal systems within an MSP (Managed Service Provider) environment. - Proven track record of building cross-platform automations. - Experience managing billing reconciliation and CRM-to-PSA data flows. Key Success Metrics - System uptime and proper synchronization of integrated platforms. - Reduction in manual administrative tasks through automation (n8n/scripting). - Accuracy of automated billing and M365 CSP reconciliation. - Improved service desk efficiency (reduced ticket handling time via TimeZest/Automations). - Data accuracy and reliability in BrightGauge executive reporting. Ideal Candidate Profile A technically strong generalist who understands both complex systems administration and the underlying business operations of an MSP. You aren't just an RMM tech; you are the architect of the company's internal operations stack, turning a disparate set of tools into a high-performing, unified engine for service delivery and business growth. We acknowledge that a single individual might not have experience with all these toolsets, but the candidate should be able to apply their learnings and evolve their skillset to master any toolset the MSP adopts. Artificial Intelligence Innovation Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation. Note to Agencies Principals only. No recruiters, no agencies, no unsolicited services.

Role Description The Systems Administrator Senior installs and maintains operating systems and related software and/or administers activities for mainframe operating system, ensuring & achieving high performance of these systems. Qualifications - Bachelor’s degree in Business, Computer Science, Management Information Systems, or related field. In lieu of degree, at least five (5) years of equivalent experience will be considered. - Minimum five (5) years’ direct experience with server support and implementation to include maintaining and supporting open systems, operating systems and client server-based applications. - Experience as a lead in at least one (1) large-scale project. - Comprehensive knowledge and experience with operations and procedures including configuring, tuning, monitoring, securing, and managing server software and hardware. - Comprehensive knowledge of shell and kernel-level programming and system-specific requirements. Requirements - Shell Programming - Kernel-level programming - Microsoft Windows - Analytical Problem Solver - Troubleshooting - Red Hat Linux System Administration - TCPIP Protocols - Domain Name System (DNS) - Storage Virtualization - Disaster Recovery - Project Management - Technical Expertise - Detail-Oriented - Interpersonal - Leadership - Multitasking - Oral & Written Communications - Technical Communication - Configuration Management (CM) - Continued Learning - Directory Services - Disaster Recovery (DR) - Documentation Maintenance - Linux Server Administration - Office Softwares - Oral Communications - Scripting - Server Backups - Technical Project Management - Vulnerability Management - Web Server Administration - Windows Server Management - Written Communication Responsibilities - Analyzes and evaluates user requests for server and technical operations, services, and support. - Assists other department teams with IT server management functions including configuration, operations, installation, maintenance, and performance tuning of all server hardware and software. - Develops comprehensive policy and procedure documents for the open systems server infrastructure. - Monitors daily performance of systems and informs management of the status of the systems relative to previously established performance guidelines. - Performs technical duties assigned, as a member of department team(s), to enhance function and availability of the open system server environment. - Possesses knowledge of the strategic planning process in order to effectively maintain successful server management processes consistent with goals and objectives. - Provides leadership, coaching, and/or mentoring to subordinate groups and may act as a lead or first-level supervisor. - Researches and implements server components including software, hardware, security, administration, policies, and procedures. - Updates reporting mechanisms based on progression of projects. Certifications This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Role Description The Microsoft System Administrator - Senior serves as the senior technical authority for Microsoft infrastructure and enterprise collaboration services supporting the SEC ISS contract. This role ensures secure, resilient, and scalable operations across Windows Server, Active Directory, Microsoft 365 services, and Azure resources in alignment with federal security and compliance requirements. The position leads architecture, advanced configuration, and complex integration efforts across Microsoft platforms and enterprise infrastructure. It also provides technical leadership for Microsoft Teams conferencing and large-scale streaming support for high-visibility SEC events, including commission meetings and town halls. PRIMARY RESPONSIBILITIES - Microsoft Platform Administration - Serve as the senior technical lead for enterprise Windows Server, Active Directory, and Group Policy administration. - Design and implement advanced configurations, upgrades, and hardening for Microsoft server and collaboration environments. - Administer Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams, to ensure high availability and performance. - Ensure secure, reliable, and high-performing Microsoft platform operations across the enterprise. - Azure Cloud and Identity Services - Design, deploy, and manage Azure resources, including virtual machines, storage, and networking services. - Administer Azure Active Directory (Microsoft Entra ID) and hybrid identity services. - Lead integration of Azure cloud services with enterprise systems and on-premises dependencies. - Optimize platform performance, scalability, and operational resilience. - Teams Collaboration and Enterprise Streaming - Architect and support enterprise Microsoft Teams collaboration, conferencing, and streaming capabilities. - Lead planning and delivery support for Teams Live Events and enterprise broadcast solutions. - Oversee live event streaming operations to ensure audio/video quality, scalability, and rapid issue resolution. - Coordinate with stakeholders to sustain reliable enterprise meeting and broadcast service delivery. - Automation, Monitoring, and Service Reliability - Develop and maintain PowerShell automation for provisioning, configuration management, and repeatable operations. - Implement proactive monitoring and tuning across Windows, M365, and Azure environments to reduce incidents and improve service quality. - Troubleshoot complex Microsoft platform and streaming issues to restore services and prevent recurrence. - Drive continuous service improvement across Microsoft infrastructure and collaboration platforms. Qualifications - This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract. - Ability to obtain and maintain SEC Public Trust. - Bachelors in a relevant field. In lieu of degree, additional experience may be required. - 8+ years of experience in senior-level system administration roles focused on Microsoft technologies. - Extensive experience managing enterprise Windows Server environments, Active Directory, Group Policy, and Microsoft 365 services (Exchange Online, SharePoint Online, Teams). - Strong experience supporting Azure services and resources, including Azure Active Directory (Entra ID), virtual machines, storage, and networking. - Experience architecting and supporting Microsoft Teams video conferencing, Teams Live Events, and enterprise streaming solutions. - Windows Server administration, Active Directory, Group Policy, and enterprise Microsoft platform operations. - Microsoft 365 administration (Exchange Online, SharePoint Online, Teams) in enterprise environments. - Azure services administration, including identity, compute, storage, and network resource management. - PowerShell scripting for automation, advanced configuration, and operational efficiency. - Monitoring, troubleshooting, and performance optimization across Microsoft infrastructure and collaboration platforms. Preferred Qualifications - Experience supporting federal enterprise IT environments with strict security, audit, and compliance requirements. - Hands-on experience with Microsoft 365 GCC/G5 service operations and governance. - Experience implementing identity governance controls (e.g., conditional access, MFA, PIM, access reviews) in complex environments. - Experience supporting executive-level Microsoft Teams Live Events and enterprise broadcast operations in distributed organizations. - Microsoft platform certifications aligned to Azure and M365 administration/architecture. - Microsoft Certified: Azure Solutions Architect Expert. - Microsoft 365 Certified: Enterprise Administrator Expert (MS-102). - ITIL 4 Foundation. Original Posting May 11, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range Pay Range $92,300.00 - $166,850.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.