• Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. • Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. • Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. • Analyze system and team performance data to provide operational insights and improve productivity. • Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.

Role Description We’re looking for an experienced CRM System Administrator to manage, customize, and optimize our CRM platform in line with business goals. The ideal candidate will collaborate with cross-functional teams to improve system performance, enhance user experience, and deliver valuable insights that support Customer Support operations and business decision-making. - Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation. - Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes. - Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations. - Analyze system and team performance data to provide operational insights and improve productivity. - Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity. Qualifications - Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization. - Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms. - Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management. - Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions. - Experience in troubleshooting, user support, training, and documentation. - English level: B2+ (Upper-Intermediate/Advanced). Requirements - Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement. - Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally. - Detail-oriented and highly organized. - Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus. - Previous experience with CRM systems in the trading or iGaming industry is preferred. Benefits - Quarterly bonuses based on Company performance. - 24 working days of annual leave. - Corporate events and team building activities. - Udemy Business unlimited membership & language training courses. - Professional and personal development opportunities in a fast-growing environment.

Title: Epic Cogito Analyst/Administrator - Software Systems Specialist III - ITS-Clin Revenue Cycle Location: Galveston United States Job Description: Minimum Qualifications: Bachelor's degree or equivalent in a related field and three years of related experience. Preferred Qualifications: - Experience with Epic Cogito tools, including Clarity, Caboodle, SlicerDicer, Reporting Workbench, and Radar. - Experience administering reporting platforms such as SAP BusinessObjects (Launch Pad preferred). - Strong SQL skills and solid understanding of relational databases and data structures. - Experience with report development and migration (e.g., Crystal Reports to Cogito or Power BI) preferred. - Ability to troubleshoot complex system, data, and reporting issues. - Strong collaboration skills with the ability to work across technical and operational teams. - Excellent communication, organization, and problem-solving skills. Job Summary: To provide the technical skills and expertise required in developing and maintaining computer operating system software of the most complex nature. Job Duties: UTMB is seeking an Epic Cogito Analyst to support, maintain, and enhance our Epic analytics and reporting platforms. This role is responsible for the administration of Cogito front-end tools, content management, and collaboration with analysts and application teams to deliver scalable reporting solutions. - Administer and support Epic Cogito tools, including SlicerDicer, Reporting Workbench, and Radar dashboards. - Manage and support front-end reporting platforms, including SAP BusinessObjects Launch Pad. - Provision and maintain Cogito security, including user access, roles, and permissions. - Maintain and customize Epic-released and locally developed content, including: - Reporting Workbench templates - Cogito SQL metrics - SlicerDicer sessions and filters - Troubleshoot issues with Cogito tools, reporting content, and data availability, ensuring timely resolution. - Collaborate with Business Intelligence Developers (BIDs) and Epic application analysts to design and deliver reporting solutions. - Monitor system performance, troubleshoot issues, and ensure high availability of analytic content. - Serve as a liaison between reporting teams, operational stakeholders, and Epic technical teams. - Review Epic Nova notes and coordinate updates to Cogito content during system upgrades. - Maintain, optimize, and convert legacy reporting solutions (e.g., Crystal Reports) into Cogito tools or Power BI where appropriate. - Support data model updates and ensure alignment with reporting needs. Salary Range: Actual salary commensurate with experience. Work Schedule: Remote position. 8 am to 5 pm, and as needed on occasion. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Role Description We are seeking a highly skilled and versatile Internal Systems Administrator to work within a team that will manage, optimize, and support the entire suite of business and operational systems used by Netsurit. While we are heavily invested in the ConnectWise ecosystem, this role extends far beyond PSA and RMM into typical MSP tools like TimeZest, SmileBack, BrightGauge, CloudRadial, HubSpot, n8n, MS CSP billing, ITGlue, Scalepad, QuickBooks, etc. The successful candidate will play a critical role in ensuring all our tools communicate seamlessly, either through native integrations or custom API/webhook builds. This role requires a strong mix of systems administration, business process understanding, and automation skills to drive operational excellence, reporting accuracy, and extreme efficiency across our entire business. Key Responsibilities - Business Systems Ecosystem Management - Administer, maintain, and optimize the company's core operational platforms, including ConnectWise (PSA & RMM), CloudRadial, HubSpot, QuickBooks, Scalepad, TimeZest, and SmileBack. - Oversee Microsoft CSP billing processes and ensure accurate reconciliation between Microsoft, our PSA, and QuickBooks. - Manage user access, security roles, and platform settings across all internal applications. - Act as the primary technical contact for vendor support regarding internal tooling issues and upgrades. - Integration & Automation Development - Design, build, and maintain integrations between all business systems natively or via custom API connections. - Utilize integration and workflow automation platforms (such as n8n) to bridge gaps between disconnected systems, eliminate manual data entry, and streamline business processes. - Develop and maintain scripts (PowerShell, Python, or similar) to automate routine administrative tasks and improve service desk workflows. - ConnectWise Administration & RMM - Configure and maintain ConnectWise PSA service boards, workflows, SLAs, ticket routing, agreements, and billing structures. - Oversee the ConnectWise RMM environment, ensuring monitoring policies for servers, workstations, and network devices are accurate and actionable. - Maintain endpoint compliance, automated remediation scripts, patch management, and health checks. - Reporting & Analytics - Administer BrightGauge to produce accurate, real-time operational, financial, and service delivery dashboards. - Integrate SmileBack CSAT data into performance reports and executive dashboards. - Report on key business metrics: SLA performance, utilization, billing accuracy, client health, and technician productivity. - Support, Training & Collaboration - Provide internal escalation support for staff experiencing issues with our internal tool stack. - Train internal users on system best practices, new features, and workflow changes (e.g., how to properly utilize TimeZest for scheduling or CloudRadial for client engagement). - Work closely with leadership, sales, and finance to identify process bottlenecks and implement technical solutions. Qualifications - Diploma / Degree in IT, Information Systems, or related field (or equivalent practical experience). - Relevant certifications beneficial: - ConnectWise Certifications - Microsoft Certifications (especially M365/Azure) - ITIL or similar service management frameworks Requirements - Deep administrative experience with the ConnectWise ecosystem (PSA/Manage, RMM/Automate). - Proven experience integrating and administering a modern MSP tech stack (CloudRadial, BrightGauge, TimeZest, SmileBack, etc.). - Strong API integration experience (REST APIs, Webhooks, JSON) and proficiency with automation platforms like n8n, Zapier, or Make. - Solid scripting skills (PowerShell, Python, or similar). - Understanding of MSP billing operations, specifically Microsoft 365 CSP billing and QuickBooks integrations. - Understanding of networking, Windows Server, Microsoft 365, and Azure environments. - A systems-thinking mindset: the ability to see how changing a workflow in one platform impacts billing, reporting, or service delivery downstream. - Strong troubleshooting and complex problem-solving abilities. - Highly organized with meticulous attention to detail (especially regarding billing and CRM data). - Strong communication skills to translate business needs into technical workflows. - A continuous improvement, "automation-first" mindset. Preferred Experience - 3+ years administering internal systems within an MSP (Managed Service Provider) environment. - Proven track record of building cross-platform automations. - Experience managing billing reconciliation and CRM-to-PSA data flows. Key Success Metrics - System uptime and proper synchronization of integrated platforms. - Reduction in manual administrative tasks through automation (n8n/scripting). - Accuracy of automated billing and M365 CSP reconciliation. - Improved service desk efficiency (reduced ticket handling time via TimeZest/Automations). - Data accuracy and reliability in BrightGauge executive reporting. Ideal Candidate Profile A technically strong generalist who understands both complex systems administration and the underlying business operations of an MSP. You aren't just an RMM tech; you are the architect of the company's internal operations stack, turning a disparate set of tools into a high-performing, unified engine for service delivery and business growth. We acknowledge that a single individual might not have experience with all these toolsets, but the candidate should be able to apply their learnings and evolve their skillset to master any toolset the MSP adopts. Artificial Intelligence Innovation Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation. Note to Agencies Principals only. No recruiters, no agencies, no unsolicited services.