• Oversee planning, execution, and performance of all active programs, ensuring schedule adherence, cost control, quality, and customer satisfaction. • Drive operational readiness, risk mitigation, and resource planning across engineering, manufacturing, supply chain, quality, and contracts. • Lead program reviews, performance reporting, and communication with internal leadership and customers. • Partner with engineering and manufacturing to define program plans, production strategies, build schedules, and technical milestones. • Ensure alignment between program requirements and operational capabilities, escalating challenges and driving solutions proactively. • Manage program budgets, forecasts, and Earned Value Management (EVM) where applicable. • Oversee contract changes, scope management, configuration control, and delivery commitments. • Implement best practices for program management processes, tools, metrics, and cross functional workflows. • Develop and mentor a high performing program management team, build strong leadership capability and customer-focused execution. • Support new business proposals by providing operational input to schedules, staffing, risk, cost, and execution plans. • Foster a culture of accountability, continuous improvement, and operational excellence. • Manage, direct, and mentor Program Managers and program management staff, driving accountability, professional development, leadership growth, and high-performance execution across the organization.

• Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production • Champion the value of EnergyHub’s platform APIs and integrations (e.g. OpenADR) by conveying key use cases, benefits, and the overall integration process • Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process • Develop repeatable playbooks for integrations of platform systems such as Customer Information Systems, Grid DERMS, and OpanADR dispatches • Work with internal stakeholders like Product Management, Engineering, Solutions Engineering, Sales, and Client Success teams to ensure that clients / partners understand the critical path and are kept on track • Ensure successful integrations and launches by coordinating with external cross-functional counterparts, specifically program management, engineering, product teams

• Own end-to-end GTM programs, translating strategy into coordinated execution plans across Sales, Marketing, Product, Enablement, RevOps, and Customer teams • Drive cross-functional alignment and accountability, serving as the central owner for GTM planning, priorities, timelines, and launch readiness • Orchestrate complex, multi-stream initiatives (product launches, enablement rollouts, pricing/packaging changes, campaigns) • Establish and lead GTM operating cadences, including weekly execution tracking, monthly business reviews, and quarterly/annual planning cycles • Partner with functional leaders to manage resources and capacity • Build scalable GTM processes, templates, playbooks, and documentation to improve speed, consistency, and repeatability • Define, track, and report GTM success metrics in partnership with RevOps • Proactively manage risks and lead post-program retrospectives to drive continuous improvement

• Work with the team to develop project plans and execute those plans to timelines and budget • Adapt plans to changing customer needs and/or changes in analysis approach as new findings are revealed • Serve as a primary contact point for the customer, ensuring timely response and communication • Ensure appropriate and timely decision-making • Support data collection from customers and collaborators, and ensuring compliance to data onboarding protocols • Ensure compliance with operating procedures and standards for data extraction processes, visualization and data governance • Document and organize requirements, success criteria, milestones and deliverables for projects