• Design and own environment-management foundations (env repos, env modules, promotion patterns) for consistent Dev/Stage/Prod provisioning. • Publish and govern Terraform modules, managing registry operations, versioning, reviews, documentation standards, and deprecation. • Administer Terraform Cloud workspaces, policies/approvals, secure variables, and run workflows for scalable delivery. • Define and enforce platform IAM standards across Azure and tooling (RBAC, managed identities, service principals), including SP→MI modernization and governance integration. • Implement secrets-binding patterns with Azure Key Vault, including access models, references, and rotation across IaC workflows. • Lead FinOps enablement: tagging/labeling, budgets/alerts, and cost/productivity KPI dashboards using Cloudability. • Administer platform tooling (GitHub, Azure DevOps, Docker Hub licensing) including governance, cost/resource optimization, and support. • Integrate platform workflows with enterprise systems such as ServiceNow CMDB and IdentityNow for auditable provisioning and access governance. • Build and operationalize VM fleet patterns (image strategy, patching/maintenance, scaling, reliability) with automation and runbooks. • Establish infrastructure guardrails (CI validation/testing, policy checks, drift detection) and drive adoption via templates and infra-testing standards. • Provide certificate lifecycle automation and CA integrations (issuance, renewal, rotation) for platform components. • Produce and maintain platform documentation, templates, release notes, and onboarding materials; run office hours and support motions to drive self-service adoption. • Drive platform feedback loops, community building, and evangelism; translate signals (NPS/surveys) into roadmap inputs. • Administer Copilot/agent enablement and MCP server catalog integrations with instructions/runbooks for safe, consistent usage.

• Own the CI/CD platform for application delivery: design reusable pipeline templates, secure defaults, quality gates, and developer enablement. • Build and operate infrastructure pipelines for environment lifecycle management, including provisioning, promotion, drift detection, and controlled rollouts. • Establish and maintain delivery governance with policy catalogs, change control, exception workflows, traceability, and audit evidence. • Implement automated compliance and security checks in pipelines using policy-as-code and scanning, and continuously improve signal quality. • Enable safe releases at scale through zero-downtime deployment patterns, progressive delivery, feature flag integration, and standardized rollback and verification practices. • Automate change management integrations with ServiceNow and CAB workflows to reduce manual overhead while preserving controls and traceability. • Operate and evolve build infrastructure (runners/agents and build pools): manage performance, reliability, hardening, patching, and cost awareness. • Implement software supply chain protections including artifact provenance/attestation, signing/verification, and private artifact repository patterns. • Integrate DevSecOps tooling into delivery flows and enable teams to remediate findings through reporting, triage, and automation. • Build internal automation (apps/bots) that simplify developer workflows and enforce standards with minimal friction. • Provide standardized automated testing capabilities (acceptance, performance, resiliency/chaos, operational acceptance tests) as pipeline stages and quality gates. • Enable observability onboarding and standards with instrumentation guidance, dashboards-as-code, and alerting in partnership with solution teams. • Partner with SRE and operations to improve reliability practices, availability policies, incident response, and on-call readiness.

• Own the connector and service integration layer that powers AI workflows across the company. • Design and ship execution environments for agents and higher-autonomy AI workflows, including isolation boundaries and access controls. • Build reusable platform services, golden paths, and self-service templates that reduce setup friction for teams building on AI. • Productize onboarding so it works reliably for both developers and non-developers without depending on manual intervention or tribal knowledge. • Define and enforce technical standards for agent execution, evaluation loops, and deployment. • Partner with Security and IT to ship deployable patterns for higher-risk AI capabilities. • Own the AI governance layer: access controls, audit trails, approval criteria, and deployment boundaries for agentic workflows. • Set the reliability, observability, and operational bar for AI-specific infrastructure. • Act as the technical escalation point when onboarding or platform issues block rollout. • Reduce the company's dependence on individual heroics by turning exception handling into repeatable paths.

Role Description The Senior Platform Engineer, ServiceNow is a technical management role responsible for the ServiceNow platform at C3 and for the small, self-organizing engineering pod that builds and supports it. This role combines hands-on engineering leadership with people management for Associate and Junior Platform Engineers, and carries accountability for platform health, integration architecture, vendor coordination (notably New Rocket on the portal program), and end-to-end delivery against the SNOW 2.0 portfolio. The ideal candidate brings deep ServiceNow platform expertise, demonstrated experience leading a small engineering team, and the organizational acumen to drive a multi-project portfolio from concept through production. This individual serves as C3's internal subject matter expert on the ServiceNow platform and partners closely with the Senior Platform Engineer – AI Specialization, the Security Engineering team, and business stakeholders to deliver platform outcomes aligned to organizational objectives. What You'll Do - ServiceNow Platform Architecture & Engineering (37%) - Set technical direction for the ServiceNow platform - application architecture, table design, integration patterns, security model, and instance topology. - Establish and enforce platform engineering standards: coding conventions, ACL discipline, update set practices, scoped-app strategy, performance and observability patterns. - Lead design for the most complex features - cross-application workflows, multi-system integrations, CMDB strategy, custom-app architecture - and personally contribute to high-stakes implementations. - Own platform health: upgrade planning (family release adoption), technical debt remediation, ATF coverage targets, and platform observability. - Serve as the organization's senior SME on ServiceNow capabilities, certifications, and roadmap; evaluate new platform features (Now Assist, Workflow Studio, AI Agents) for fit with C3's environment. - Team Management & Agile Delivery (33%) - Manage a pod of Associate and Junior Platform Engineers - hiring, onboarding, 1:1s, performance feedback, professional development, and certification planning. - Own the team's agile operating model - sprint cadence, ceremonies, working agreements, and Definition of Done - using Azure DevOps as the primary work tracker. - Curate the platform backlog: intake from stakeholders, prioritization against the SNOW 2.0 roadmap (P1 Reference Architecture, P2 Security Event Integration, P3 Client Portal, P4 AI Architecture), and resource allocation across initiatives. - Define, collect, and report on agile metrics - velocity, burndown, sprint completion, escaped defects, throughput - and drive continuous improvement against them. - Estimate, plan, and track delivery against quarterly roadmaps and annual resource plans; surface risks, blockers, and scope changes proactively. - Vendor, Stakeholder & Cross-Team Leadership (20%) - Manage the vendor relationship for the ServiceNow Client Portal program - SOW scoping, deliverable acceptance, integration handoff, and ongoing portal evolution. - Coordinate with external ServiceNow contractors (P2 API Integration developer and others) on scoping, oversight, and acceptance criteria. - Partner with the Senior Platform Engineer – AI Specialization on AI/ML integrations into the platform (Now Assist, MCP-based connections) and shared engineering standards. - Partner with Operations, Security, and Compliance leaders to align the platform with C3's managed-services delivery model and CMMC/FedRAMP posture. - Represent the ServiceNow platform in stakeholder reviews, executive updates, and customer-facing technical conversations as needed. - On-Call & Production Support (10%) - Participate as a full member of the weekly ServiceNow Platform on-call rotation and serve as the standing first escalation point for the pod. - Own the on-call program: rotation schedule fairness, incident metrics (MTTA / MTTR / volume / repeat-rate), and the post-incident review process. - Own the cross-team escalation MOU with the Security Engineering team and the SVP, Engineering - including ramp-in planning for Junior engineers entering the rotation. - Drive systemic incident reduction through runbook authoring, observability improvements, and prioritization of remediation work into the backlog. Qualifications - 6+ years of professional experience in ServiceNow platform engineering, with a demonstrated track record of delivering production-grade solutions in complex enterprise environments. - Proven experience designing and operating multi-system ServiceNow integrations using Scripted REST APIs, Integration Hub, Flow Designer, and modern authentication frameworks. - Hands-on proficiency with ServiceNow architecture decisions - scoped applications, table extension strategy, ACL design, performance tuning, and family release upgrades. - Experience leading or managing a small team of engineers, including task assignment, performance feedback, professional development, and hiring. - Demonstrated experience operating within and leading Agile/Scrum delivery frameworks, including backlog management, sprint planning, and metrics-driven delivery using Azure DevOps and the ServiceNow Agile module. - Experience managing external vendor relationships and SOW-based engagements on the ServiceNow platform. - Working experience with one or more major cloud platforms (Microsoft Azure preferred; AWS or GCP acceptable). - Willingness to lead a weekly on-call rotation and own the platform's incident response program. - Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical stakeholders and represent the platform in executive forums. - Bachelor's degree in Computer Science, Information Systems, or a related technical discipline, or equivalent professional experience. - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required. Certified Implementation Specialist (CIS) credentials in one or more product lines strongly preferred. Certified Technical Architect (CTA) a plus. Preferred - Deep platform expertise paired with engineering leadership instincts - comfortable making architecture decisions and equally comfortable coaching a team to ship them. - A coaching disposition - invested in the growth and development of team members, not just personal output. - Governance-oriented mindset - the ability to think critically about risk, access control, and responsible platform deployment, especially in CMMC/FedRAMP-adjacent environments. - High degree of ownership and accountability; drives initiatives to completion without requiring close supervision. - Strong systems thinking - the ability to evaluate how individual ServiceNow components interact across a broader technical and organizational architecture. - Comfort operating across stakeholder layers - engineering, operations, vendors, executives, and customers. - Familiarity with managed security services delivery and the operational realities of supporting MSSP customers. - Bias toward documentation and repeatability, ensuring decisions, processes, and systems are well-documented and maintainable over time. Benefits - To be a part of one of the fastest-growing companies in America, and a talented team to back you up. - An awesome culture, backed up by winning several Best Places to Work awards. - Remote work opportunities. - Medical, Dental, Vision Insurance. - Four Weeks of Paid Time Off (vacation & sick leave). - Four weeks of Paid Maternity and Paternity leave. - Two days of Paid Volunteer Time. - 401(k) with 4% Company Match. - Company Bonus Structure. - Tuition Reimbursement. - Employer-sponsored Disability & Life Insurance. - Professional Development. Company Description This is a remote US-based position with minimal travel. C3 Integrated Solutions is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law. This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced to communicate the way this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, C3 Integrated Solutions will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.